Likelihood to Recommend
Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged. It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.
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PatronManager is probably best for a larger organization with a dedicated technology expert because a lot of the features require someone to understand the back end a little bit more, especially when you need help (and a lot of the webinars or feature releases are way over the average person's head!). Data mining becomes frustrating because the reporting features are very backwards. PatronManager is very user friendly on the ticketing center and its easy to train new employees on this side.
Read full review Pros Easy to use and create Easy to pull reports once event has been sent to attendees Great way to gather a lot of information Read full review Building custom reports is intuitive and user friendly. Integration with third party apps such as MailChimp is seamless and functional. Support requests are handled quickly, and the annual user conference offers special training and in-person demos. Read full review Cons Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves. UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event. Read full review Reporting features are difficult to use. Built for orgs that have IT management, challenging at a small shop. Not easily customizable. Read full review Alternatives Considered
My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance
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The PatronManager user experience is far superior, and custom report-building is the easiest I have ever seen on a CRM platform. Pricing is also competitive, and customer service + support far exceeds other platforms I have used in the past.
Read full review Return on Investment Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event. Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization. Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first. In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards. Read full review PatronManager has saved us a lot of money compared to former ticketing software (Vendini). PatronManager has less ticketing fees associated, enabling audiences to up their purchase with an add-on donation that we get to keep. Read full review ScreenShots