What users are saying about
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Top Rated
73 Ratings

Certify

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Top Rated
73 Ratings
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Score 8.7 out of 100
26 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Certify

Certify is excellent as a platform. It allows for integrations with common systems like Amtrav and can be used for more than simple expense reporting. It is excellent for the small to medium business market and handles most things very well. Beware if integrations break as it is difficult to get support on the platform itself.
Tristan Dobbs | TrustRadius Reviewer

Chrome River EXPENSE

The ability to email receipts to your personal folder is awesome. Our current product does not offer that and our employees want that feature back. Admin features are very well laid out for easy usability but the names of the items seem to be out of date. The return process of rejecting an expense report back to the user is friendly and works well. It does not stick it in a loop that gives the user the opportunity to just resubmit rather than actual edit and change for errors like other products do.
Judy Dunivant | TrustRadius Reviewer

Pros

Certify

  • Customer service/support: They have an incredible team. We are fans of the chat option and 99.9% of the time our issues are solved within a 5-minute window.
  • Listening to customers: they are always looking for ways to improve their product. They have free conferences sprinkled around various cities. They are worth trending. They provide "what's new in Certify" as well as round-table discussions specifically addressing how their customers are using the product and what they have learned along the way.
  • Keeping their product up to date: Certify takes back various suggestions from the conference to enhance their product. I have been at every conference they have had and have actually seen customer suggestions get implemented into the program.
Anonymous | TrustRadius Reviewer

Chrome River EXPENSE

  • Easy to use mobile phone app to take and upload receipts for specific purchases.
  • Web interface allows you to designate expenses and dates of expenses when seeking reimbursement.
  • Internally, you can set maximum dollar amounts to expenses but allow employees to provide explanations around going over purchase limits.
Anonymous | TrustRadius Reviewer

Cons

Certify

  • The ability to add a receipt after a report has been submitted would be helpful. This would simplify processing as opposed to disapproving the report and sending it back to the user for correction and re-submission.
  • Though not a fault of Certify, our users drive multiple destinations every day, rather than occasional trips from city A to city B. Therefore, capturing mileage is a time-consuming process for our users.
Anonymous | TrustRadius Reviewer

Chrome River EXPENSE

  • Once a report is submitted, if it is sent back, no new expenses can be added. The report has to be completely deleted and redone.
  • All hotel bills have to be itemized as recurring with tax, even if there wasn't any.
  • Many things are not editable once you have moved to the next screen.
Dana Koglin | TrustRadius Reviewer

Likelihood to Renew

Certify

No score
No answers yet
No answers on this topic

Chrome River EXPENSE

Chrome River EXPENSE 10.0
Based on 1 answer
Anyone looking for a modern Expense Management system should consider Chrome River. Aside from the modern and slick GUI, the underlying system is so configurable it is hard to find processes they cant replace. If the process can be done manually, more than likely Chrome River can automate it and make life easier for both the front and back office staff.
Jesse Rudolph | TrustRadius Reviewer

Usability

Certify

Certify 8.4
Based on 36 answers
I am very used to Certify's components. But some users that I manage still have a hard time fixing their expense reports no matter how many times I try to teach them. The Editing expense Report and Adding Expense Report option sometimes gets confusing and causes some employees to enter transactions twice. There should be a better layout to make it easier for them to edit and finish their expense reports. I try to teach Certify as much as I can, but the usability should be a bit easier so it is less confusing.
Anonymous | TrustRadius Reviewer

Chrome River EXPENSE

No score
No answers yet
No answers on this topic

Support

Certify

Certify 9.1
Based on 1 answer
I always get an English speaking person very quickly on the phone.
Brad Nicholson | TrustRadius Reviewer

Chrome River EXPENSE

Chrome River EXPENSE 7.4
Based on 8 answers
I was never impressed. Ask questions, get an answer 3 days later. This was not user-friendly and caused a lot of annoyance. Support is to help when you have a need, not an I will ask and get back to you 3 days later then send a survey to see how you liked their answer.
Judy Dunivant | TrustRadius Reviewer

Alternatives Considered

Certify

I have only discussed the comparison of Certify to Concur by users, and our users seem to be happier with Certify. I have not had much experience with T&E expense software. Therefore, when I started using Certify, I expected to have problems, but with Certify's help desk and Online support, I did fine.
Linda Lavella | TrustRadius Reviewer

Chrome River EXPENSE

In my opinion, there is nothing that stacks up against Chrome River EXPENSE. This is a great product that should receive a serious review from anyone in the market. The implementation was as to be expected, and the product is awesome. It is clean, sleek, and user-friendly. It meets the needs of our diverse campus.
Amanda Withers | TrustRadius Reviewer

Return on Investment

Certify

  • Saves time as compared to a paper expense tracking process, but isn’t as efficient as some competitors. ROI is entirely dependent on what method your organization used previously.
  • Allows for a clean expense report workflow. Receipts easily flow from the submitter to the approver and to accounting. It eliminates some potential errors that may occur in a more manual process.
Anonymous | TrustRadius Reviewer

Chrome River EXPENSE

  • It has made spending at the individual level more transparent. Putting the onus on the individuals to submit and manage their expenses has helped shed light on spending versus just giving a company card.
  • The ability to separate out meal types has made it easier to stay within the company limits for each meal. It's easier to see where overspending may have occurred and the ability to pull it back in.
  • There is usually a constant grumble about having to sit and submit expenses. The system can take a bit to get used to navigating, and it can be a little cumbersome if you do have to itemize each receipt from a trip, especially one lasting 4+ days.
Zach Wasson | TrustRadius Reviewer

Screenshots

Pricing Details

Certify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$8*

* Expense report

Chrome River EXPENSE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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