Likelihood to Recommend For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as: 1) General Ledger 2) Order to Cash cycle 3) Purchase to Pay cycle 4) Cash management 5) Inventory and/or Cost Accounting (Projects/Jobs, etc) 6) Revenue Recognition 7) Fixed Assets management 8) Budgets 9) Tax 10) Reports and Analysis It would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality. With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.
Read full review CMS is well suited for automotive manufacturing businesses.
Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
Read full review Pros User interface is more modern and user-friendly than other software Dashboards allow for good visual interpretation Reports are able to be customized to better fit users' needs Read full review EDI Order Processing Serialized Inventory Tracking Order Processing Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
Read full review Cons Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements. The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems. FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel. Read full review Visual interface Report Customization Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
Read full review Likelihood to Renew The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.
Read full review Usability Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.
Read full review CMS takes time to learn and use the menu driven green screen. However, once you are familiar it makes for fast navigation.
Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
Read full review Reliability and Availability Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards
Read full review Performance If Visualforce pages are enabled, they sometimes slow down the load time.
Read full review Support Rating The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.
Read full review Support is getting better but can still be slow to respond.
Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
Read full review Online Training Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.
Read full review Implementation Rating The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.
Read full review Alternatives Considered FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.
Read full review We have more control over the backend of CMS and the fact it runs on a 5250 emulator it run a lot faster for data entry.
Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
Read full review Return on Investment Beneficial to easily be able to track impact of fluctuating currencies. Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time. Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting. Read full review Inventory tracibility Order Processing Customer Integration EDI Processing Michael O'Riley Director of Information Technology at Humphrey Companies, LLC.
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