Certinia ERP Cloud vs. JobBOSS

For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as: 1) General Ledger 2) Order to Cash cycle 3) Purchase to Pay cycle 4) Cash management 5) Inventory and/or Cost Accounting (Projects/Jobs, etc) 6) Revenue Recognition 7) Fixed Assets management 8) Budgets 9) Tax 10) Reports and Analysis It would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality. With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.

Job Shops that have outgrown Quickbooks/Peachtree are a good fit and small to medium run shops are a good fit for JobBOSS. If you're still in the grey area between Quickbooks and a fully fledged ERP system, you can connect it with Quickbooks for your accounting which is a good medium for companies who would like to slowly roll, kind of upgrade out.

Incentivized

• User interface is more modern and user-friendly than other software
• Dashboards allow for good visual interpretation
• Reports are able to be customized to better fit users' needs

Incentivized

• Timekeeping. Clocking in and out.
• Inventory control.
• Travelers or job sheets that keep track of operations.

Incentivized

• Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
• The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
• FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.

Incentivized

• being able to purchase program without having a limited number of seats

Incentivized

The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.

Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.

Love the templates we were able to make and add to the program to work specifically for what we need to put on our certifications. We went from typing out each certification on a printed form to being able to work from templates and it was a serious time saver.

Incentivized

Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards

If Visualforce pages are enabled, they sometimes slow down the load time.

The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.

Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.

The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.

FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Incentivized

We did not evaluate any other products/solutions before choosing JobBOSS.

Incentivized

• Beneficial to easily be able to track impact of fluctuating currencies.
• Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
• Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.

Incentivized

• We were using several pieces or software that have all been replaced by just JobBOSS. Inventory, routings, inspections, floor tracking, accounting are now all in a single place.
• It helped us to reorganize our document server and consolidate files. Its ability to link files has created an environment where nearly every piece of information on an order can be found in a centralized single location.
• The quoting module has improved our decision making and ability to see where we were right or wrong on costing.

Incentivized