Likelihood to Recommend For our business, Cetec ERP works very well because of all the capabilities it has with traceability, restrictions, and access, and having the data live for any user to see at the same time. The way the system is set up for order processing is more strict which is better for us since it helps with accuracy and traceability. For the production side, since our company is not a manufacturing site, it can be a little overwhelming since there are a lot of fields/data that we do not use, simply because it does not apply to us. Other than that module being a little too advanced for our company, all of the features included "out of the box" are well worth the affordable price that they have for this ERP system.
Read full review Deltek Costpoint is the most frustrating and clunkiest software I've ever used, and I've been using software for 30 years. The interface appears to have been developed before the internet and HTML and does not appear to use any modern widgets made for HTML. Every button click or menu selection requires a pause while something else loads. Our employees waste much time trying to figure out (what should be) simple tasks, and I've spoken with nobody in our company that likes the software. We've had trainings on Costpoint, but people still have issues constantly.
Read full review Pros Training and Implementation. Support is great. Read full review I love how you can cut a check and it opens a PDF version so it can be saved for retention at a later date if needed. I love how you can research vendor history different ways. It allows you to input a range or just enter one at a time. I also love that there are tons of reports that can be run to help with any projects. Read full review Cons Role Descriptions: There are default roles that Cetec ERP has already created for you. However, these roles are not detailed as to what access each role has and it makes it difficult to assign these default roles. Reporting: While Cetec ERP's default reports are detailed, there is only minimal customization of reports allowed out of the box. They do have an add-on available for purchase where you can freely customize reports, but our company isn't at that point to purchase this add-on as we only need a small bit of customization beyond what comes out of the box. Read full review Customer Care - this is probably the one area that needs the most work. Quality Control Testing - if this area had a higher level of detail prior to releasing updates, it might mitigate the number of patches required for customers. Cloud Based Product doesn't work for every customer. Get multiple references before considering moving to the cloud offering. Read full review Usability Cetec ERP is useful and fairly intuitive, but if you have a difficult time adapting to a ever-changing user interface, it may cause slight discomfort with every major update.
Read full review It is the most unintuitive system I have ever used. No one understands it right off the bat and the documentation doesn't help much.
Read full review Support Rating Cetec ERP will answer support calls but depending on your level of service contract, it may cost you quick a bit per hour to solve the issues you have. E-mail support is always available and surprisingly responsive.
Read full review The software is so huge and clunky that I wouldn't know how to ask for support. Here is my example of support needed: "Hello, I'm filling out my timesheet like I have been doing every day for years, and suddenly this error message came up that says "Error: 6HX7: PLC not available". I just made that up as an example of the cryptic error messages, but what is that telling me?
Read full review Alternatives Considered Read full review Deltek Costpoint was able to provide a few more dimensions than ADP and is better prepared for larger international integration. DATABASICS can meet our dimension needs and provide the same services as Deltek Costpoint at a much lower cost. Read full review Return on Investment Accuracy: Now that we can restrict access to approved users, our accuracy of inventory has improved. Financial Cleanup: Importing financials that were not yet balanced from previous system caused a ripple and we now have to clean up in this new system. Read full review Costpoint has made it possible for our business to get our invoices paid quickly and on time Costpoint has made it possible for our business to get a ISO audits cleared every year Costpoint has made it possible for our business to always setup projects in a standardized manner that either meets or goes beyond the industry standards. Read full review ScreenShots Deltek Costpoint Screenshots