What users are saying about

Chameleon vs NICE Satmetrix

Chameleon
5 Ratings
NICE Satmetrix
16 Ratings

Chameleon

5 Ratings
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Score 9.8 out of 100

Based on 5 reviews and ratings

NICE Satmetrix

16 Ratings
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Score 8 out of 100

Based on 16 reviews and ratings

Feature Set Ratings

    Survey Format & Appearance

    Chameleon

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Themes

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Content

    Chameleon

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Question design help

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Logic

    Chameleon

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 1/1 features
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Reporting & Analytics

    Chameleon

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 5/5 features
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Data export

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Administration & Security

    Chameleon

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 2/2 features
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Compliance

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Chameleon is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Chameleon

    90%
    1 Rating
    4.0

    NICE Satmetrix

    40%
    7 Ratings

    Likelihood to Renew

    Chameleon

    N/A
    0 Ratings
    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Likelihood to Recommend

    Chameleon

    Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful

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    Michael Ball-Marian | TrustRadius Reviewer
    Michael Ball-Marian
    View all 1 answers on this topic

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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    Simon Whight | TrustRadius Reviewer
    Simon Whight
    View all 7 answers on this topic

    Pros

    Chameleon

    • Super easy installation/setup particularly if you use Segment.
    • Improved and relatively easy to learn UI.
    • Great minimal/elegant design of the elements that get displayed to your users.

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    Michael Ball-Marian | TrustRadius Reviewer
    Michael Ball-Marian
    View all 1 answers on this topic

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
    Geoff Gardner, MSPM, MBCS, CITP
    View all 7 answers on this topic

    Cons

    Chameleon

    • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
    • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
    • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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    Michael Ball-Marian | TrustRadius Reviewer
    Michael Ball-Marian
    View all 1 answers on this topic

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.

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    Lawrence Kravitz | TrustRadius Reviewer
    Lawrence Kravitz
    View all 7 answers on this topic

    Pricing Details

    Chameleon

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    NICE Satmetrix

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Chameleon

    No score
    No answers yet
    No answers on this topic

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Alternatives Considered

    Chameleon

    We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.

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    Michael Ball-Marian | TrustRadius Reviewer
    Michael Ball-Marian
    View all 1 answers on this topic

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Return on Investment

    Chameleon

    • Saved us time/money building extensive documentation.
    • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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    Michael Ball-Marian | TrustRadius Reviewer
    Michael Ball-Marian
    View all 1 answers on this topic

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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    Rob Ellison | TrustRadius Reviewer
    Rob Ellison
    View all 7 answers on this topic

    Screenshots

    NICE Satmetrix

    —

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