What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 5 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
Survey Format & Appearance
Chameleon
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates
N/A
0 Ratings

8.0
80%
2 Ratings
Themes
N/A
0 Ratings

8.0
80%
2 Ratings
Custom logo/branding
N/A
0 Ratings

8.0
80%
2 Ratings
Survey Content
Chameleon
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey
N/A
0 Ratings

8.0
80%
2 Ratings
Question design help
N/A
0 Ratings

8.0
80%
2 Ratings
Multiple question types
N/A
0 Ratings

8.0
80%
2 Ratings
Survey Logic
Chameleon
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility
N/A
0 Ratings

8.0
80%
2 Ratings
Survey Reporting & Analytics
Chameleon
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking
N/A
0 Ratings

8.0
80%
2 Ratings
Data export
N/A
0 Ratings

8.0
80%
2 Ratings
Standard reports
N/A
0 Ratings

8.0
80%
2 Ratings
Custom reports
N/A
0 Ratings

8.0
80%
2 Ratings
Analytics
N/A
0 Ratings

8.0
80%
2 Ratings
Survey Administration & Security
Chameleon
Feature Set Not Supported
N/A

8.0
NICE Satmetrix
80%
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls
N/A
0 Ratings

8.0
80%
2 Ratings
Compliance
N/A
0 Ratings

8.0
80%
2 Ratings
Attribute Ratings
- Chameleon is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Chameleon
90%
1 Rating

4.0
NICE Satmetrix
40%
7 Ratings
Likelihood to Renew
Chameleon
N/A
0 Ratings

5.1
NICE Satmetrix
51%
5 Ratings
Likelihood to Recommend
Chameleon
Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
Intrapreneur, Internal Startup Co-Founder
CA TechnologiesComputer Software, 10,001+ employees
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Pros
Chameleon
- Super easy installation/setup particularly if you use Segment.
- Improved and relatively easy to learn UI.
- Great minimal/elegant design of the elements that get displayed to your users.
Intrapreneur, Internal Startup Co-Founder
CA TechnologiesComputer Software, 10,001+ employees
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Cons
Chameleon
- There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
- The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
- Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
Intrapreneur, Internal Startup Co-Founder
CA TechnologiesComputer Software, 10,001+ employees
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Pricing Details
Chameleon
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chameleon
No score
No answers yet
No answers on this topic
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesAlternatives Considered
Chameleon
We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Intrapreneur, Internal Startup Co-Founder
CA TechnologiesComputer Software, 10,001+ employees
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesReturn on Investment
Chameleon
- Saved us time/money building extensive documentation.
- Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
Intrapreneur, Internal Startup Co-Founder
CA TechnologiesComputer Software, 10,001+ employees
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees