What users are saying about
4 Ratings
15 Ratings
4 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Chameleon

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
Michael Ball-Marian | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Chameleon
NICE Satmetrix
8.0
Survey templates
Chameleon
NICE Satmetrix
8.0
Themes
Chameleon
NICE Satmetrix
8.0
Custom logo/branding
Chameleon
NICE Satmetrix
8.0

Survey Content

Chameleon
NICE Satmetrix
8.0
Changes to live survey
Chameleon
NICE Satmetrix
8.0
Question design help
Chameleon
NICE Satmetrix
8.0
Multiple question types
Chameleon
NICE Satmetrix
8.0

Survey Logic

Chameleon
NICE Satmetrix
8.0
Survey logic flexibility
Chameleon
NICE Satmetrix
8.0

Survey Reporting & Analytics

Chameleon
NICE Satmetrix
8.0
Response tracking
Chameleon
NICE Satmetrix
8.0
Data export
Chameleon
NICE Satmetrix
8.0
Standard reports
Chameleon
NICE Satmetrix
8.0
Custom reports
Chameleon
NICE Satmetrix
8.0
Analytics
Chameleon
NICE Satmetrix
8.0

Survey Administration & Security

Chameleon
NICE Satmetrix
8.0
Access controls
Chameleon
NICE Satmetrix
8.0
Compliance
Chameleon
NICE Satmetrix
8.0

Pros

Chameleon

  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.
Michael Ball-Marian | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

Chameleon

  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
Michael Ball-Marian | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

Chameleon

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chameleon

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Michael Ball-Marian | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

Chameleon

  • Saved us time/money building extensive documentation.
  • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
Michael Ball-Marian | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

Chameleon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chameleon
9.0
NICE Satmetrix
4.0

Likelihood to Renew

Chameleon
NICE Satmetrix
5.1

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