Chameleon vs NICE Satmetrix

Likelihood to Recommend

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Feature Rating Comparison

Chameleon

NICE Satmetrix

Survey templates

Themes

Custom logo/branding

Chameleon

NICE Satmetrix

Changes to live survey

Question design help

Multiple question types

Chameleon

NICE Satmetrix

Survey logic flexibility

Chameleon

NICE Satmetrix

Response tracking

Data export

Standard reports

Custom reports

Analytics

Chameleon

NICE Satmetrix

Access controls

Compliance

Pros

Super easy installation/setup particularly if you use Segment.
Improved and relatively easy to learn UI.
Great minimal/elegant design of the elements that get displayed to your users.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Cons

There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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Alternatives Considered

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Return on Investment

Saved us time/money building extensive documentation.
Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Chameleon

NICE Satmetrix

Chameleon

NICE Satmetrix

Likelihood to Recommend

Chameleon

NICE Satmetrix

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Pros

Chameleon

NICE Satmetrix

Cons

Chameleon

NICE Satmetrix

Likelihood to Renew

Chameleon

NICE Satmetrix

Alternatives Considered

Chameleon

NICE Satmetrix

Return on Investment

Chameleon

NICE Satmetrix

Screenshots

Chameleon

NICE Satmetrix

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison