What users are saying about
4 Ratings
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Score 8 out of 100
153 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Chameleon

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
Michael Ball-Marian | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Chameleon
Sprinklr Modern Sales & Engagement
7.1
Boolean keyword searches
Chameleon
Sprinklr Modern Sales & Engagement
6.8
Filtering out noise/spam
Chameleon
Sprinklr Modern Sales & Engagement
7.0
Sentiment analysis
Chameleon
Sprinklr Modern Sales & Engagement
5.9
Broad channel coverage
Chameleon
Sprinklr Modern Sales & Engagement
8.5

Publishing

Chameleon
Sprinklr Modern Sales & Engagement
7.2
Content planning and scheduling
Chameleon
Sprinklr Modern Sales & Engagement
7.5
Audience targeting
Chameleon
Sprinklr Modern Sales & Engagement
6.8
Content optimization
Chameleon
Sprinklr Modern Sales & Engagement
6.9
Workflow management
Chameleon
Sprinklr Modern Sales & Engagement
7.4

Engagement

Chameleon
Sprinklr Modern Sales & Engagement
7.7
Automated routing and prioritization
Chameleon
Sprinklr Modern Sales & Engagement
8.0
Customer interaction histories
Chameleon
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
Chameleon
Sprinklr Modern Sales & Engagement
7.7

Marketing

Chameleon
Sprinklr Modern Sales & Engagement
7.9
Lead generation
Chameleon
Sprinklr Modern Sales & Engagement
6.9
Content marketing
Chameleon
Sprinklr Modern Sales & Engagement
8.5
Paid media management
Chameleon
Sprinklr Modern Sales & Engagement
8.0
Campaigns and promotions
Chameleon
Sprinklr Modern Sales & Engagement
8.4

Channel coverage/integration

Chameleon
Sprinklr Modern Sales & Engagement
8.2
Twitter
Chameleon
Sprinklr Modern Sales & Engagement
8.5
Facebook
Chameleon
Sprinklr Modern Sales & Engagement
8.7
LinkedIn
Chameleon
Sprinklr Modern Sales & Engagement
8.4
Google+
Chameleon
Sprinklr Modern Sales & Engagement
7.8
Instagram
Chameleon
Sprinklr Modern Sales & Engagement
7.8
Pinterest
Chameleon
Sprinklr Modern Sales & Engagement
8.1
YouTube
Chameleon
Sprinklr Modern Sales & Engagement
8.1

Reporting/analytics

Chameleon
Sprinklr Modern Sales & Engagement
8.1
Campaign success analytics
Chameleon
Sprinklr Modern Sales & Engagement
8.3
Real-time tracking
Chameleon
Sprinklr Modern Sales & Engagement
8.1
Competitor analysis
Chameleon
Sprinklr Modern Sales & Engagement
7.7

Account management

Chameleon
Sprinklr Modern Sales & Engagement
7.3
Role-based user permissions & privileges
Chameleon
Sprinklr Modern Sales & Engagement
7.5
Mobile access
Chameleon
Sprinklr Modern Sales & Engagement
7.0

Pros

Chameleon

  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.
Michael Ball-Marian | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Chameleon

  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
Michael Ball-Marian | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.4
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

In-Person Training

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chameleon

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Michael Ball-Marian | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Chameleon

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Chameleon

  • Saved us time/money building extensive documentation.
  • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
Michael Ball-Marian | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Screenshots

Sprinklr Modern Sales & Engagement

Pricing Details

Chameleon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chameleon
9.0
Sprinklr Modern Sales & Engagement
7.9

Likelihood to Renew

Chameleon
Sprinklr Modern Sales & Engagement
8.5

Usability

Chameleon
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Chameleon
Sprinklr Modern Sales & Engagement
9.1

Performance

Chameleon
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Chameleon
Sprinklr Modern Sales & Engagement
7.4

In-Person Training

Chameleon
Sprinklr Modern Sales & Engagement
7.0

Online Training

Chameleon
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Chameleon
Sprinklr Modern Sales & Engagement
9.0

Scalability

Chameleon
Sprinklr Modern Sales & Engagement
8.2

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