What users are saying about

Chameleon vs Usersnap for Customer Feedback

Chameleon
4 Ratings
Usersnap for Customer Feedback
2 Ratings

Chameleon

4 Ratings
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Score 8 out of 100

Based on 4 reviews and ratings

Usersnap for Customer Feedback

2 Ratings
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Score 8.5 out of 100

Based on 2 reviews and ratings

Likelihood to Recommend

Chameleon

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful

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Michael Ball-Marian | TrustRadius Reviewer
Michael Ball-Marian
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Usersnap for Customer Feedback

Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.

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Annie Hathaway | TrustRadius Reviewer
Annie Hathaway
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Pros

Chameleon

  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.

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Michael Ball-Marian | TrustRadius Reviewer
Michael Ball-Marian
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Usersnap for Customer Feedback

  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.

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Juan Palma | TrustRadius Reviewer
Juan Palma
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Cons

Chameleon

  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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Michael Ball-Marian | TrustRadius Reviewer
Michael Ball-Marian
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Usersnap for Customer Feedback

  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.

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Annie Hathaway | TrustRadius Reviewer
Annie Hathaway
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Support Rating

Chameleon

No score
No answers yet
No answers on this topic

Usersnap for Customer Feedback

Usersnap for Customer Feedback 7.0
Based on 1 answer
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.

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Annie Hathaway | TrustRadius Reviewer
Annie Hathaway
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Alternatives Considered

Chameleon

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.

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Michael Ball-Marian | TrustRadius Reviewer
Michael Ball-Marian
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Usersnap for Customer Feedback

Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.

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Juan Palma | TrustRadius Reviewer
Juan Palma
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Return on Investment

Chameleon

  • Saved us time/money building extensive documentation.
  • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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Michael Ball-Marian | TrustRadius Reviewer
Michael Ball-Marian
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Usersnap for Customer Feedback

  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.

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Juan Palma | TrustRadius Reviewer
Juan Palma
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Screenshots

Usersnap for Customer Feedback

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Pricing Details

Chameleon

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Usersnap for Customer Feedback

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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