ChangeGear Service Desk vs. HaloITSM
ChangeGear Service Desk vs. HaloITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
HaloITSM | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | There is 15% discount for all charities, educational institutions and non-profit organisations. | ||||||||||||||
More Pricing Information |
ChangeGear Service Desk | HaloITSM | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ChangeGear Service Desk | HaloITSM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | HaloITSM | |
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Likelihood to Recommend | 9.0 (2 ratings) | 9.0 (12 ratings) |
Usability | 8.0 (1 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 8.2 (1 ratings) |
ChangeGear Service Desk | HaloITSM | |
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Likelihood to Recommend | Serviceaide | Halo Service Solutions |
Pros | Serviceaide | Halo Service Solutions |
Cons | Serviceaide | Halo Service Solutions |
Usability | Serviceaide | Halo Service Solutions |
Support Rating | Serviceaide No answers on this topic | Halo Service Solutions |
Alternatives Considered | Serviceaide | Halo Service Solutions |
Return on Investment | Serviceaide | Halo Service Solutions |
ScreenShots | ChangeGear Service Desk Screenshots | HaloITSM Screenshots |