ChangeGear Service Desk vs. Serviceware Processes (helpLine)
ChangeGear Service Desk vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
ChangeGear Service Desk | Serviceware Processes (helpLine) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ChangeGear Service Desk | Serviceware Processes (helpLine) | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ChangeGear Service Desk | Serviceware Processes (helpLine) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 9.0 (2 ratings) | 9.0 (1 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
ChangeGear Service Desk | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Serviceaide | Serviceware |
Pros | Serviceaide | Serviceware |
Cons | Serviceaide | Serviceware |
Usability | Serviceaide | Serviceware No answers on this topic |
Support Rating | Serviceaide No answers on this topic | Serviceware |
Alternatives Considered | Serviceaide | Serviceware |
Return on Investment | Serviceaide | Serviceware |
ScreenShots | ChangeGear Service Desk Screenshots |