ChangeGear Service Desk vs. SolarWinds Web Help Desk (WHD)
ChangeGear Service Desk vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
ChangeGear Service Desk | SolarWinds Web Help Desk (WHD) | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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ChangeGear Service Desk | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Ivanti Neurons for ITSM ScoreĀ 9.1Ā outĀ ofĀ 10 | SAP Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | 8.0 (1 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
ChangeGear Service Desk | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | Serviceaide | SolarWinds |
Pros | Serviceaide | SolarWinds |
Cons | Serviceaide | SolarWinds |
Likelihood to Renew | Serviceaide No answers on this topic | SolarWinds |
Usability | Serviceaide | SolarWinds |
Support Rating | Serviceaide No answers on this topic | SolarWinds |
Implementation Rating | Serviceaide No answers on this topic | SolarWinds |
Alternatives Considered | Serviceaide | SolarWinds |
Return on Investment | Serviceaide | SolarWinds |
ScreenShots | ChangeGear Service Desk Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |