What users are saying about
14 Ratings
14 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

ChannelAdvisor

Larger companies that are fully supportive of marketplaces as a significant channel strategy would fare better than smaller or less committed companies that may not have the resources to spend on understanding and managing the details of the system. If the organization has the capitol, they may want to look into the managed services program as an alternative
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Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.2
Product catalog & listings
ChannelAdvisor
7.2
Product management
ChannelAdvisor
7.1
Bulk product upload
ChannelAdvisor
8.1
Branding
ChannelAdvisor
6.0
Product variations
ChannelAdvisor
7.0
Website integration
ChannelAdvisor
7.0
Visual customization
ChannelAdvisor
6.0
CMS
ChannelAdvisor
9.0

eCommerce Marketing

ChannelAdvisor
6.0
Promotions & discounts
ChannelAdvisor
6.0

eCommerce Business Management

ChannelAdvisor
8.0
Multi-site management
ChannelAdvisor
8.0
Order processing
ChannelAdvisor
7.0
Inventory management
ChannelAdvisor
9.0
Shipping
ChannelAdvisor
8.0

Pros

ChannelAdvisor

  • More robust integration with a number of marketplaces than its competitors
  • Better user interface
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Cons

ChannelAdvisor

  • Heavily skewed towards pushing Amazon as the primary marketplace. Should be balanced better across a wider portfolio of marketplaces
  • While the UI is user friendly, accommodating for varying use cases required significant technical intervention from CA support teams. Teams are not always in sync on how best to complete the requested tasks.
  • Reporting data does not seem to sync with eBay or enterprise data. Large amount of time spent trying to identify why CA's reporting is different
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Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Only reason I would renew is because everything is live and working on the system. If I were the company owner I would build my own e-commerce site as a stand-alone site and migrate away from ChannelAdvisor ASAP.
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Implementation

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
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Alternatives Considered

ChannelAdvisor

Infopia - CA was definitely more robust but more difficult to use. Infopia is out of business now but it was very competitive with them for a brief period of time
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Return on Investment

ChannelAdvisor

  • Definitely a more efficient process for employees or resources managing the channel
  • if we had to do it over again I don't think we would engage the managed services, just to expensive for the service we've received
  • And there was contradictory information from the 'experts' that we received on strategy. We saw and experienced something completely different that they were saying.
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Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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