What users are saying about
18 Ratings
2 Ratings
18 Ratings
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Score 6.6 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.9
CommerceHub
Product catalog & listings
ChannelAdvisor
8.2
CommerceHub
Product management
ChannelAdvisor
7.3
CommerceHub
Bulk product upload
ChannelAdvisor
8.7
CommerceHub
Branding
ChannelAdvisor
7.6
CommerceHub
Product variations
ChannelAdvisor
7.9
CommerceHub
Website integration
ChannelAdvisor
8.9
CommerceHub
Visual customization
ChannelAdvisor
8.7
CommerceHub
CMS
ChannelAdvisor
5.7
CommerceHub

Online Payment System

ChannelAdvisor
10.0
CommerceHub
eCommerce security
ChannelAdvisor
10.0
CommerceHub

eCommerce Marketing

ChannelAdvisor
7.5
CommerceHub
Promotions & discounts
ChannelAdvisor
8.4
CommerceHub
Personalized recommendations
ChannelAdvisor
9.2
CommerceHub
SEO
ChannelAdvisor
5.0
CommerceHub

eCommerce Business Management

ChannelAdvisor
8.9
CommerceHub
Multi-site management
ChannelAdvisor
9.2
CommerceHub
Order processing
ChannelAdvisor
9.6
CommerceHub
Inventory management
ChannelAdvisor
8.4
CommerceHub
Shipping
ChannelAdvisor
7.9
CommerceHub
Custom functionality
ChannelAdvisor
9.6
CommerceHub

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

Screenshots

CommerceHub

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelAdvisor
5.2
CommerceHub
9.0

Likelihood to Renew

ChannelAdvisor
7.0
CommerceHub

Implementation Rating

ChannelAdvisor
8.0
CommerceHub

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