What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 20 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Online Storefront
7.7
ChannelAdvisor
77%
CommerceHub
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 8/8 features
ChannelAdvisor ranks higher in 8/8 features
Product catalog & listings
6.0
60%
5 Ratings
N/A
0 Ratings
Product management
8.0
80%
5 Ratings
N/A
0 Ratings
Bulk product upload
9.0
90%
4 Ratings
N/A
0 Ratings
Branding
8.2
82%
2 Ratings
N/A
0 Ratings
Product variations
8.2
82%
4 Ratings
N/A
0 Ratings
Website integration
9.6
96%
2 Ratings
N/A
0 Ratings
Visual customization
9.6
96%
2 Ratings
N/A
0 Ratings
CMS
3.0
30%
1 Rating
N/A
0 Ratings
Online Payment System
10.0
ChannelAdvisor
100%
CommerceHub
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features
ChannelAdvisor ranks higher in 1/1 features
eCommerce security
10.0
100%
1 Rating
N/A
0 Ratings
eCommerce Marketing
6.0
ChannelAdvisor
60%
CommerceHub
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 3/3 features
ChannelAdvisor ranks higher in 3/3 features
Promotions & discounts
7.0
70%
4 Ratings
N/A
0 Ratings
Personalized recommendations
6.0
60%
3 Ratings
N/A
0 Ratings
SEO
5.0
50%
1 Rating
N/A
0 Ratings
eCommerce Business Management
8.9
ChannelAdvisor
89%
CommerceHub
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 5/5 features
ChannelAdvisor ranks higher in 5/5 features
Multi-site management
9.6
96%
4 Ratings
N/A
0 Ratings
Order processing
10.0
100%
5 Ratings
N/A
0 Ratings
Inventory management
7.0
70%
5 Ratings
N/A
0 Ratings
Shipping
10.0
100%
5 Ratings
N/A
0 Ratings
Custom functionality
8.0
80%
3 Ratings
N/A
0 Ratings
Attribute Ratings
- ChannelAdvisor and CommerceHub are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChannelAdvisor
90%
8 Ratings
9.0
CommerceHub
90%
2 Ratings
Likelihood to Renew
7.0
ChannelAdvisor
70%
3 Ratings
CommerceHub
N/A
0 Ratings
Implementation Rating
8.0
ChannelAdvisor
80%
2 Ratings
CommerceHub
N/A
0 Ratings
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.

Verified User
Director in Marketing
Retail Company, 51-200 employeesCommerceHub
Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Account Executive
WeatherablesRetail, 11-50 employees
Pros
ChannelAdvisor
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Acquisition Marketing Specialist
One Click VenturesRetail, 51-200 employees
CommerceHub
- User friendly
- The features are simple.
- Can get a lot of information in one place
Customer Support
Woodland FoodsWholesale, 501-1000 employees
Cons
ChannelAdvisor
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.

Verified User
Executive in Information Technology
Internet Company, 1-10 employeesCommerceHub
- Allow for mass uploads for shipping and invoicing.
- Allow for custom notes when canceling an order.
- Allow for changing items that are shipped or invoiced when needing to change a customer order.
Account Executive
WeatherablesRetail, 11-50 employees
Pricing Details
ChannelAdvisor
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—CommerceHub
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ChannelAdvisor
ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Marketplace Manager
ExceptionalSheetsRetail, 11-50 employees
CommerceHub
No score
No answers yet
No answers on this topic
Implementation Rating
ChannelAdvisor
ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Program, Project Manager
Jewelry TelevisionRetail, 501-1000 employees
CommerceHub
No score
No answers yet
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Ecommerce & Consumer Products Manager
Midwest Tungsten ServiceMining & Metals, 11-50 employees
CommerceHub
It was best suited for the business need at the time.
Customer Support
Woodland FoodsWholesale, 501-1000 employees
Return on Investment
ChannelAdvisor
- This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
- Once set up well, it has some advantages that help with sale increases and fewer headaches.
- We now use the same amount of people but have absorbed about 25% more business coming in.
Project Manager
Leaders RPMConsumer Goods, 51-200 employees
CommerceHub
- Less time spent manually entering orders.
- More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
- Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Account Executive
WeatherablesRetail, 11-50 employees