What users are saying about
18 Ratings
3 Ratings
18 Ratings
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Score 6.2 out of 100
3 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.9
Dokan
6.8
Product catalog & listings
ChannelAdvisor
8.2
Dokan
9.0
Product management
ChannelAdvisor
7.3
Dokan
8.0
Bulk product upload
ChannelAdvisor
8.7
Dokan
7.0
Branding
ChannelAdvisor
7.6
Dokan
6.0
Product variations
ChannelAdvisor
7.9
Dokan
5.0
Website integration
ChannelAdvisor
8.9
Dokan
8.0
Visual customization
ChannelAdvisor
8.7
Dokan
6.0
CMS
ChannelAdvisor
5.7
Dokan
7.0
Mobile storefront
ChannelAdvisor
Dokan
5.0

Online Payment System

ChannelAdvisor
10.0
Dokan
eCommerce security
ChannelAdvisor
10.0
Dokan

eCommerce Marketing

ChannelAdvisor
7.5
Dokan
9.0
Promotions & discounts
ChannelAdvisor
8.3
Dokan
Personalized recommendations
ChannelAdvisor
9.2
Dokan
SEO
ChannelAdvisor
5.0
Dokan
9.0

eCommerce Business Management

ChannelAdvisor
8.9
Dokan
7.8
Multi-site management
ChannelAdvisor
9.2
Dokan
Order processing
ChannelAdvisor
9.6
Dokan
7.0
Inventory management
ChannelAdvisor
8.3
Dokan
9.0
Shipping
ChannelAdvisor
7.9
Dokan
8.0
Custom functionality
ChannelAdvisor
9.6
Dokan
7.0

Online Shopping Cart

ChannelAdvisor
Dokan
5.0
Checkout user experience
ChannelAdvisor
Dokan
5.0

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Anonymous | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Dokan

No score
No answers yet
No answers on this topic

Usability

ChannelAdvisor

No score
No answers yet
No answers on this topic

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
Anonymous | TrustRadius Reviewer

Support Rating

ChannelAdvisor

No score
No answers yet
No answers on this topic

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
Anonymous | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Dokan

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Dokan

No answers on this topic

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelAdvisor
5.2
Dokan
10.0

Likelihood to Renew

ChannelAdvisor
7.0
Dokan

Usability

ChannelAdvisor
Dokan
9.0

Support Rating

ChannelAdvisor
Dokan
7.0

Implementation Rating

ChannelAdvisor
8.0
Dokan

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