What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 20 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- ChannelAdvisor ranks higher in 2 feature sets: Online Storefront, eCommerce Business Management
- Dokan ranks higher in 1 feature set: eCommerce Marketing
Online Storefront
7.7
ChannelAdvisor
77%
6.8
Dokan
68%
ChannelAdvisor ranks higher in 6/9 features
ChannelAdvisor ranks higher in 6/9 features
Product catalog & listings
6.0
60%
5 Ratings
9.0
90%
1 Rating
Product management
8.0
80%
5 Ratings
8.0
80%
1 Rating
Bulk product upload
9.0
90%
4 Ratings
7.0
70%
1 Rating
Branding
8.2
82%
2 Ratings
6.0
60%
1 Rating
Product variations
8.2
82%
4 Ratings
5.0
50%
1 Rating
Website integration
9.6
96%
2 Ratings
8.0
80%
1 Rating
Visual customization
9.6
96%
2 Ratings
6.0
60%
1 Rating
CMS
3.0
30%
1 Rating
7.0
70%
1 Rating
Mobile storefront
N/A
0 Ratings
5.0
50%
1 Rating
Online Payment System
10.0
ChannelAdvisor
100%
Dokan
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features
ChannelAdvisor ranks higher in 1/1 features
eCommerce security
10.0
100%
1 Rating
N/A
0 Ratings
eCommerce Marketing
6.0
ChannelAdvisor
60%
9.0
Dokan
90%
ChannelAdvisor ranks higher in 2/3 features
ChannelAdvisor ranks higher in 2/3 features
Promotions & discounts
7.0
70%
4 Ratings
N/A
0 Ratings
Personalized recommendations
6.0
60%
3 Ratings
N/A
0 Ratings
SEO
5.0
50%
1 Rating
9.0
90%
1 Rating
eCommerce Business Management
8.9
ChannelAdvisor
89%
7.8
Dokan
78%
ChannelAdvisor ranks higher in 4/5 features
ChannelAdvisor ranks higher in 4/5 features
Multi-site management
9.6
96%
4 Ratings
N/A
0 Ratings
Order processing
10.0
100%
5 Ratings
7.0
70%
1 Rating
Inventory management
7.0
70%
5 Ratings
9.0
90%
1 Rating
Shipping
10.0
100%
5 Ratings
8.0
80%
1 Rating
Custom functionality
8.0
80%
3 Ratings
7.0
70%
1 Rating
Online Shopping Cart
ChannelAdvisor
Feature Set Not Supported
N/A
5.0
Dokan
50%
Dokan ranks higher in 1/1 features
Dokan ranks higher in 1/1 features
Checkout user experience
N/A
0 Ratings
5.0
50%
1 Rating
Attribute Ratings
- Dokan is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChannelAdvisor
90%
8 Ratings
10.0
Dokan
100%
1 Rating
Likelihood to Renew
7.0
ChannelAdvisor
70%
3 Ratings
Dokan
N/A
0 Ratings
Usability
ChannelAdvisor
N/A
0 Ratings
9.0
Dokan
90%
1 Rating
Support Rating
ChannelAdvisor
N/A
0 Ratings
7.0
Dokan
70%
1 Rating
Implementation Rating
8.0
ChannelAdvisor
80%
2 Ratings
Dokan
N/A
0 Ratings
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.

Verified User
Director in Marketing
Retail Company, 51-200 employeesDokan
Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesPros
ChannelAdvisor
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Acquisition Marketing Specialist
One Click VenturesRetail, 51-200 employees
Dokan
- Intuitive back-end functions.
- User-friendly front-end interface.
- Bug fixes and improvements are done often and regularly.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesCons
ChannelAdvisor
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.

Verified User
Executive in Information Technology
Internet Company, 1-10 employeesDokan
- Sign-up procedure could be more explanatory for vendors.
- Sign-up validations could be improved.
- Support for multi-currency and multilingual shops needs to be improved.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesPricing Details
ChannelAdvisor
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Dokan
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ChannelAdvisor
ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Marketplace Manager
ExceptionalSheetsRetail, 11-50 employees
Dokan
No score
No answers yet
No answers on this topic
Usability
ChannelAdvisor
No score
No answers yet
No answers on this topic
Dokan
Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesSupport Rating
ChannelAdvisor
No score
No answers yet
No answers on this topic
Dokan
Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesImplementation Rating
ChannelAdvisor
ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Program, Project Manager
Jewelry TelevisionRetail, 501-1000 employees
Dokan
No score
No answers yet
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Ecommerce & Consumer Products Manager
Midwest Tungsten ServiceMining & Metals, 11-50 employees
Dokan
No answers on this topic
Return on Investment
ChannelAdvisor
- This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
- Once set up well, it has some advantages that help with sale increases and fewer headaches.
- We now use the same amount of people but have absorbed about 25% more business coming in.
Project Manager
Leaders RPMConsumer Goods, 51-200 employees
Dokan
- Positive impact on small to medium shops.
- Needs good advertisement and features to get large shops to sign up.
- Needs more bulk product import and management features.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employees