What users are saying about
20 Ratings
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162 Ratings
20 Ratings
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Score 8.7 out of 100

GoDaddy

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162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

    Online Storefront

    7.7

    ChannelAdvisor

    77%

    GoDaddy

    Feature Set Not Supported
    N/A
    ChannelAdvisor ranks higher in 8/8 features

    Product catalog & listings

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Product management

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Bulk product upload

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Branding

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Product variations

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Website integration

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Visual customization

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    CMS

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Online Payment System

    10.0

    ChannelAdvisor

    100%

    GoDaddy

    Feature Set Not Supported
    N/A
    ChannelAdvisor ranks higher in 1/1 features

    eCommerce security

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    6.0

    ChannelAdvisor

    60%

    GoDaddy

    Feature Set Not Supported
    N/A
    ChannelAdvisor ranks higher in 3/3 features

    Promotions & discounts

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    SEO

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    8.9

    ChannelAdvisor

    89%

    GoDaddy

    Feature Set Not Supported
    N/A
    ChannelAdvisor ranks higher in 5/5 features

    Multi-site management

    9.6
    96%
    4 Ratings
    N/A
    0 Ratings

    Order processing

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Inventory management

    7.0
    70%
    5 Ratings
    N/A
    0 Ratings

    Shipping

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Custom functionality

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ChannelAdvisor is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.0

    ChannelAdvisor

    90%
    8 Ratings
    7.0

    GoDaddy

    70%
    53 Ratings

    Likelihood to Renew

    7.0

    ChannelAdvisor

    70%
    3 Ratings
    5.0

    GoDaddy

    50%
    1 Rating

    Usability

    ChannelAdvisor

    N/A
    0 Ratings
    10.0

    GoDaddy

    100%
    2 Ratings

    Support Rating

    ChannelAdvisor

    N/A
    0 Ratings
    9.9

    GoDaddy

    99%
    15 Ratings

    Implementation Rating

    8.0

    ChannelAdvisor

    80%
    2 Ratings

    GoDaddy

    N/A
    0 Ratings

    Likelihood to Recommend

    ChannelAdvisor

    Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
    Anonymous | TrustRadius Reviewer

    GoDaddy

    Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.
    Anonymous | TrustRadius Reviewer

    Pros

    ChannelAdvisor

    • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
    • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
    • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
    • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
    • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
    Taylor Amon | TrustRadius Reviewer

    GoDaddy

    • Registering a domain - I've found their site to be the easiest to navigate
    • Website builder - their website builder is user friendly
    • Email hosting - easy to set up and use, wether in an email app or online email.
    • Wordpress hosting - I have multiple wordpress sites I use under one account
    • Their customer service is always very helpful and easy to contact.
    Anonymous | TrustRadius Reviewer

    Cons

    ChannelAdvisor

    • Lack of customization, documentation, tutorials, support for the premium webstore
    • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
    • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
    • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
    Anonymous | TrustRadius Reviewer

    GoDaddy

    • Support agents are woefully undertrained, even in knowledge of their own products.
    • Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
    • There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ChannelAdvisor

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    ChannelAdvisor Editions & Modules

    Additional Pricing Details

    GoDaddy

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    $9.99 per month

    GoDaddy Editions & Modules

    Edition
    Basicas low as $6.991
    Basicas low as $10.491
    Premiumas low as $13.491
    Commerceas low as $14.991
    1. per month with an annual term
    Additional Pricing Details
    Discounts available for annual subscription.

    Likelihood to Renew

    ChannelAdvisor

    ChannelAdvisor 7.0
    Based on 3 answers
    Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
    MATTHEW MITCHELL | TrustRadius Reviewer

    GoDaddy

    GoDaddy 5.0
    Based on 1 answer
    We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service
    Anonymous | TrustRadius Reviewer

    Usability

    ChannelAdvisor

    No score
    No answers yet
    No answers on this topic

    GoDaddy

    GoDaddy 10.0
    Based on 2 answers
    Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ChannelAdvisor

    No score
    No answers yet
    No answers on this topic

    GoDaddy

    GoDaddy 9.9
    Based on 15 answers
    I think a lot of companies can learn from GoDaddy's support team. I have found:
    • Chat or phone support is almost always available.
    • Their agents are friendly and helpful.
    • Their agents seem to care and be knowledgeable about a wide range of issues.
    • I rarely have to escalate my problem to get the support that I need.
    • If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
    page V | TrustRadius Reviewer

    Implementation Rating

    ChannelAdvisor

    ChannelAdvisor 8.0
    Based on 2 answers
    Better control of scope between the resources on both sides involved would allow for better change management.
    Brent Boutwell | TrustRadius Reviewer

    GoDaddy

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ChannelAdvisor

    Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
    Blake Baron | TrustRadius Reviewer

    GoDaddy

    We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
    Kirsten Rodriguez | TrustRadius Reviewer

    Return on Investment

    ChannelAdvisor

    • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
    • Once set up well, it has some advantages that help with sale increases and fewer headaches.
    • We now use the same amount of people but have absorbed about 25% more business coming in.
    Kim Hoogenboom | TrustRadius Reviewer

    GoDaddy

    • GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
    • Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
    Robert Allen | TrustRadius Reviewer

    Screenshots

    GoDaddy

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