What users are saying about
20 Ratings
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Based on 20 reviews and ratings
GoDaddy
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162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 162 reviews and ratings
Feature Set Ratings
Online Storefront
7.7
ChannelAdvisor
77%
GoDaddy
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 8/8 features
ChannelAdvisor ranks higher in 8/8 features
Product catalog & listings
6.0
60%
5 Ratings
N/A
0 Ratings
Product management
8.0
80%
5 Ratings
N/A
0 Ratings
Bulk product upload
9.0
90%
4 Ratings
N/A
0 Ratings
Branding
8.2
82%
2 Ratings
N/A
0 Ratings
Product variations
8.2
82%
4 Ratings
N/A
0 Ratings
Website integration
9.6
96%
2 Ratings
N/A
0 Ratings
Visual customization
9.6
96%
2 Ratings
N/A
0 Ratings
CMS
3.0
30%
1 Rating
N/A
0 Ratings
Online Payment System
10.0
ChannelAdvisor
100%
GoDaddy
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features
ChannelAdvisor ranks higher in 1/1 features
eCommerce security
10.0
100%
1 Rating
N/A
0 Ratings
eCommerce Marketing
6.0
ChannelAdvisor
60%
GoDaddy
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 3/3 features
ChannelAdvisor ranks higher in 3/3 features
Promotions & discounts
7.0
70%
4 Ratings
N/A
0 Ratings
Personalized recommendations
6.0
60%
3 Ratings
N/A
0 Ratings
SEO
5.0
50%
1 Rating
N/A
0 Ratings
eCommerce Business Management
8.9
ChannelAdvisor
89%
GoDaddy
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 5/5 features
ChannelAdvisor ranks higher in 5/5 features
Multi-site management
9.6
96%
4 Ratings
N/A
0 Ratings
Order processing
10.0
100%
5 Ratings
N/A
0 Ratings
Inventory management
7.0
70%
5 Ratings
N/A
0 Ratings
Shipping
10.0
100%
5 Ratings
N/A
0 Ratings
Custom functionality
8.0
80%
3 Ratings
N/A
0 Ratings
Attribute Ratings
- ChannelAdvisor is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
9.0
ChannelAdvisor
90%
8 Ratings
7.0
GoDaddy
70%
53 Ratings
Likelihood to Renew
7.0
ChannelAdvisor
70%
3 Ratings
5.0
GoDaddy
50%
1 Rating
Usability
ChannelAdvisor
N/A
0 Ratings
10.0
GoDaddy
100%
2 Ratings
Support Rating
ChannelAdvisor
N/A
0 Ratings
9.9
GoDaddy
99%
15 Ratings
Implementation Rating
8.0
ChannelAdvisor
80%
2 Ratings
GoDaddy
N/A
0 Ratings
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.

Verified User
Director in Marketing
Retail Company, 51-200 employeesGoDaddy
Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.

Verified User
Administrator in Marketing
Media Production Company, 1-10 employeesPros
ChannelAdvisor
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Acquisition Marketing Specialist
One Click VenturesRetail, 51-200 employees
GoDaddy
- Registering a domain - I've found their site to be the easiest to navigate
- Website builder - their website builder is user friendly
- Email hosting - easy to set up and use, wether in an email app or online email.
- Wordpress hosting - I have multiple wordpress sites I use under one account
- Their customer service is always very helpful and easy to contact.

Verified User
Administrator in Corporate
Retail Company, 1-10 employeesCons
ChannelAdvisor
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.

Verified User
Executive in Information Technology
Internet Company, 1-10 employeesGoDaddy
- Support agents are woefully undertrained, even in knowledge of their own products.
- Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
- There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesPricing Details
ChannelAdvisor
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—ChannelAdvisor Editions & Modules
—
Additional Pricing Details
—GoDaddy
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$9.99 per month
GoDaddy Editions & Modules
Edition
Basic | as low as $6.991 |
---|---|
Basic | as low as $10.491 |
Premium | as low as $13.491 |
Commerce | as low as $14.991 |
- per month with an annual term
Additional Pricing Details
Discounts available for annual subscription.Likelihood to Renew
ChannelAdvisor
ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Marketplace Manager
ExceptionalSheetsRetail, 11-50 employees
GoDaddy
GoDaddy 5.0
Based on 1 answer
We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service

Verified User
Manager in Marketing
Marketing & Advertising Company, 1-10 employeesUsability
ChannelAdvisor
No score
No answers yet
No answers on this topic
GoDaddy
GoDaddy 10.0
Based on 2 answers
Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

Verified User
C-Level Executive in Information Technology
Real Estate Company, 1-10 employeesSupport Rating
ChannelAdvisor
No score
No answers yet
No answers on this topic
GoDaddy
GoDaddy 9.9
Based on 15 answers
I think a lot of companies can learn from GoDaddy's support team. I have found:
- Chat or phone support is almost always available.
- Their agents are friendly and helpful.
- Their agents seem to care and be knowledgeable about a wide range of issues.
- I rarely have to escalate my problem to get the support that I need.
- If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.
CEO (Chief Executive Officer)
Simply Heaven DesignMarketing and Advertising, 1-10 employees
Implementation Rating
ChannelAdvisor
ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Program, Project Manager
Jewelry TelevisionRetail, 501-1000 employees
GoDaddy
No score
No answers yet
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Ecommerce & Consumer Products Manager
Midwest Tungsten ServiceMining & Metals, 11-50 employees
GoDaddy
We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.
Realtor
Southern Style Management, Inc.Real Estate, 11-50 employees
Return on Investment
ChannelAdvisor
- This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
- Once set up well, it has some advantages that help with sale increases and fewer headaches.
- We now use the same amount of people but have absorbed about 25% more business coming in.
Project Manager
Leaders RPMConsumer Goods, 51-200 employees
GoDaddy
- GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
- Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.
WordPress Developer
Splash MktgDesign, 1-10 employees