What users are saying about
18 Ratings
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Score 6.2 out of 100
22 Ratings
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Score 9 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.9
IBM Digital Commerce
7.6
Product catalog & listings
ChannelAdvisor
8.2
IBM Digital Commerce
8.0
Product management
ChannelAdvisor
7.3
IBM Digital Commerce
8.0
Bulk product upload
ChannelAdvisor
8.7
IBM Digital Commerce
8.0
Branding
ChannelAdvisor
7.6
IBM Digital Commerce
8.0
Product variations
ChannelAdvisor
7.9
IBM Digital Commerce
8.0
Website integration
ChannelAdvisor
8.9
IBM Digital Commerce
8.0
Visual customization
ChannelAdvisor
8.7
IBM Digital Commerce
8.0
CMS
ChannelAdvisor
5.7
IBM Digital Commerce
4.0
Mobile storefront
ChannelAdvisor
IBM Digital Commerce
8.0

Online Payment System

ChannelAdvisor
10.0
IBM Digital Commerce
6.0
eCommerce security
ChannelAdvisor
10.0
IBM Digital Commerce
6.0

eCommerce Marketing

ChannelAdvisor
7.5
IBM Digital Commerce
7.0
Promotions & discounts
ChannelAdvisor
8.3
IBM Digital Commerce
7.0
Personalized recommendations
ChannelAdvisor
9.2
IBM Digital Commerce
7.0
SEO
ChannelAdvisor
5.0
IBM Digital Commerce
7.0

eCommerce Business Management

ChannelAdvisor
8.9
IBM Digital Commerce
6.2
Multi-site management
ChannelAdvisor
9.2
IBM Digital Commerce
8.0
Order processing
ChannelAdvisor
9.6
IBM Digital Commerce
5.0
Inventory management
ChannelAdvisor
8.3
IBM Digital Commerce
6.0
Shipping
ChannelAdvisor
7.9
IBM Digital Commerce
6.0
Custom functionality
ChannelAdvisor
9.6
IBM Digital Commerce
6.0

Online Shopping Cart

ChannelAdvisor
IBM Digital Commerce
6.0
Abandoned cart recovery
ChannelAdvisor
IBM Digital Commerce
6.0
Checkout user experience
ChannelAdvisor
IBM Digital Commerce
6.0

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Screenshots

IBM Digital Commerce

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelAdvisor
5.2
IBM Digital Commerce
9.0

Likelihood to Renew

ChannelAdvisor
7.0
IBM Digital Commerce
8.0

Support Rating

ChannelAdvisor
IBM Digital Commerce
8.0

Implementation Rating

ChannelAdvisor
8.0
IBM Digital Commerce

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