What users are saying about
19 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Mirakl Marketplace Platform

If you have a successful webstore with high traffic it could make sense to think about in expanding the business to other vendors by creating a marketplace (just like amazon). You'll charge a commission on the products sold in your website by other vendors, and that way you'll have a wide range of products to offer to your users. To do this, Mirakl is the software to use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.7
Mirakl Marketplace Platform
8.3
Product catalog & listings
ChannelAdvisor
6.5
Mirakl Marketplace Platform
8.0
Product management
ChannelAdvisor
7.8
Mirakl Marketplace Platform
8.0
Bulk product upload
ChannelAdvisor
8.7
Mirakl Marketplace Platform
10.0
Branding
ChannelAdvisor
7.6
Mirakl Marketplace Platform
6.0
Product variations
ChannelAdvisor
7.9
Mirakl Marketplace Platform
9.0
Website integration
ChannelAdvisor
8.9
Mirakl Marketplace Platform
10.0
Visual customization
ChannelAdvisor
8.7
Mirakl Marketplace Platform
7.0
CMS
ChannelAdvisor
5.7
Mirakl Marketplace Platform

Online Payment System

ChannelAdvisor
10.0
Mirakl Marketplace Platform
8.0
eCommerce security
ChannelAdvisor
10.0
Mirakl Marketplace Platform
8.0

eCommerce Marketing

ChannelAdvisor
6.3
Mirakl Marketplace Platform
6.0
Promotions & discounts
ChannelAdvisor
7.3
Mirakl Marketplace Platform
4.0
Personalized recommendations
ChannelAdvisor
6.6
Mirakl Marketplace Platform
8.0
SEO
ChannelAdvisor
5.0
Mirakl Marketplace Platform
6.0

eCommerce Business Management

ChannelAdvisor
8.9
Mirakl Marketplace Platform
7.4
Multi-site management
ChannelAdvisor
9.2
Mirakl Marketplace Platform
7.0
Order processing
ChannelAdvisor
9.9
Mirakl Marketplace Platform
8.0
Inventory management
ChannelAdvisor
7.3
Mirakl Marketplace Platform
7.0
Shipping
ChannelAdvisor
9.6
Mirakl Marketplace Platform
8.0
Custom functionality
ChannelAdvisor
8.3
Mirakl Marketplace Platform
7.0

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Mirakl Marketplace Platform

  • Good API integration, easy to integrate
  • Almost complete seller platform providing all the basic features of a Marketplace and a few advanced ones
  • Good level of support of the team
  • Good level of product upgrades
Leonardo Costa | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Mirakl Marketplace Platform

  • Lack of tailoring for the dashboard.
  • More options for promotions.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Mirakl Marketplace Platform

In 2013, when we evaluated Mirakl, we didn't find any other solution that was ready to go to market which could be compared.
Leonardo Costa | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Mirakl Marketplace Platform

  • Increased turnover.
  • Reduced organic product sales.
  • Decreased Sales Margin.
Anonymous | TrustRadius Reviewer

Screenshots

Mirakl Marketplace Platform

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Mirakl Marketplace Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelAdvisor
7.7
Mirakl Marketplace Platform
8.0

Likelihood to Renew

ChannelAdvisor
7.0
Mirakl Marketplace Platform

Implementation Rating

ChannelAdvisor
8.0
Mirakl Marketplace Platform

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