18 Ratings
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Score 6.2 out of 100
54 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.9
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.4
Product catalog & listings
ChannelAdvisor
8.2
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Product management
ChannelAdvisor
7.3
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.4
Bulk product upload
ChannelAdvisor
8.7
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Branding
ChannelAdvisor
7.6
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Product variations
ChannelAdvisor
7.9
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Website integration
ChannelAdvisor
8.9
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Visual customization
ChannelAdvisor
8.7
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
CMS
ChannelAdvisor
5.7
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.4
Mobile storefront
ChannelAdvisor
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.7

Online Payment System

ChannelAdvisor
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.9
eCommerce security
ChannelAdvisor
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.9

eCommerce Marketing

ChannelAdvisor
7.5
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.7
Promotions & discounts
ChannelAdvisor
8.3
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Personalized recommendations
ChannelAdvisor
9.2
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.2
SEO
ChannelAdvisor
5.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.7

eCommerce Business Management

ChannelAdvisor
8.9
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Multi-site management
ChannelAdvisor
9.2
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Order processing
ChannelAdvisor
9.6
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Inventory management
ChannelAdvisor
8.3
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Shipping
ChannelAdvisor
7.9
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.8
Custom functionality
ChannelAdvisor
9.6
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3

Online Shopping Cart

ChannelAdvisor
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Abandoned cart recovery
ChannelAdvisor
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Checkout user experience
ChannelAdvisor
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.9

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
Anonymous | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
  • They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution.
Russell Glitman | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Screenshots

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelAdvisor
5.2
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9

Likelihood to Renew

ChannelAdvisor
7.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1

Implementation Rating

ChannelAdvisor
8.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)

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