What users are saying about
18 Ratings
2 Ratings
18 Ratings
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Score 6.2 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

PaperWeight

Very easy to use and customize homepage, dashboard, and multiple landing pages of courses. Easy for setting up intuitive dashboards, rating users, and receiving ratings. Create and edit content or upload documents and make edits. Easy to segregate functions based on user roles. Multi-device support is not so seamless though overall it is responsive and scalable on the web.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.9
PaperWeight
8.9
Product catalog & listings
ChannelAdvisor
8.2
PaperWeight
9.5
Product management
ChannelAdvisor
7.3
PaperWeight
9.5
Bulk product upload
ChannelAdvisor
8.7
PaperWeight
9.0
Branding
ChannelAdvisor
7.6
PaperWeight
8.0
Product variations
ChannelAdvisor
7.9
PaperWeight
8.0
Website integration
ChannelAdvisor
8.9
PaperWeight
10.0
Visual customization
ChannelAdvisor
8.7
PaperWeight
9.5
CMS
ChannelAdvisor
5.7
PaperWeight
8.5
Mobile storefront
ChannelAdvisor
PaperWeight
8.0

Online Payment System

ChannelAdvisor
10.0
PaperWeight
9.0
eCommerce security
ChannelAdvisor
10.0
PaperWeight
9.0

eCommerce Marketing

ChannelAdvisor
7.5
PaperWeight
9.7
Promotions & discounts
ChannelAdvisor
8.3
PaperWeight
10.0
Personalized recommendations
ChannelAdvisor
9.2
PaperWeight
10.0
SEO
ChannelAdvisor
5.0
PaperWeight
9.0

eCommerce Business Management

ChannelAdvisor
8.9
PaperWeight
8.8
Multi-site management
ChannelAdvisor
9.2
PaperWeight
8.5
Order processing
ChannelAdvisor
9.6
PaperWeight
9.0
Inventory management
ChannelAdvisor
8.3
PaperWeight
8.0
Shipping
ChannelAdvisor
7.9
PaperWeight
Custom functionality
ChannelAdvisor
9.6
PaperWeight
9.5

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

PaperWeight

  • PaperWeight has amazing features for freelance reviewers who can provide insights on how a course can be structured using interactive content.
  • PaperWeight is scalable, responsive, secure.
  • Freelance reviewers find easy to use PaperWeight.
  • We could also rate and provide feedback on the work delivered by freelancers which is visible to a group of users who can allocate future work based on the profile feedback.
Anonymous | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

PaperWeight

  • PaperWeight could improve its usability experience across all devices. Sometimes there are some glitches when viewing on another device.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

PaperWeight

No score
No answers yet
No answers on this topic

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

PaperWeight

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

PaperWeight

We like the light-weightedness of PaperWeight, scalability, and its ability to meet our needs at a reasonable cost. Pre-existing relationships and business process outcomes helped in making the decision to go with PaperWeight. The product roadmap being aligned with our own roadmap also was a huge factor in the decision-making in favor of PaperWeight.
Anonymous | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

PaperWeight

  • It has [made it easy to] find freelancers for our course reviews.
  • We can trust the reviewers who are onboarded on our portal and we feel safe to share business content with them on PaperWeight.
  • We are able to prevent [unauthorised] downloads of our content.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

PaperWeight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$2500

Rating Summary

Likelihood to Recommend

ChannelAdvisor
5.2
PaperWeight
8.5

Likelihood to Renew

ChannelAdvisor
7.0
PaperWeight

Implementation Rating

ChannelAdvisor
8.0
PaperWeight

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