What users are saying about
20 Ratings
6 Ratings
20 Ratings
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Score 8.7 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

  • ChannelAdvisor ranks higher in 1 feature set: eCommerce Business Management
  • ShipperHQ ranks higher in 1 feature set: Online Storefront

Online Storefront

7.7

ChannelAdvisor

77%
10.0

ShipperHQ

100%
ChannelAdvisor ranks higher in 7/8 features

Product catalog & listings

6.0
60%
5 Ratings
N/A
0 Ratings

Product management

8.0
80%
5 Ratings
N/A
0 Ratings

Bulk product upload

9.0
90%
4 Ratings
N/A
0 Ratings

Branding

8.2
82%
2 Ratings
N/A
0 Ratings

Product variations

8.2
82%
4 Ratings
N/A
0 Ratings

Website integration

9.6
96%
2 Ratings
10.0
100%
2 Ratings

Visual customization

9.6
96%
2 Ratings
N/A
0 Ratings

CMS

3.0
30%
1 Rating
N/A
0 Ratings

Online Payment System

10.0

ChannelAdvisor

100%

ShipperHQ

Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features

eCommerce security

10.0
100%
1 Rating
N/A
0 Ratings

eCommerce Marketing

6.0

ChannelAdvisor

60%

ShipperHQ

Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 3/3 features

Promotions & discounts

7.0
70%
4 Ratings
N/A
0 Ratings

Personalized recommendations

6.0
60%
3 Ratings
N/A
0 Ratings

SEO

5.0
50%
1 Rating
N/A
0 Ratings

eCommerce Business Management

8.9

ChannelAdvisor

89%
8.0

ShipperHQ

80%
ChannelAdvisor ranks higher in 5/5 features

Multi-site management

9.6
96%
4 Ratings
N/A
0 Ratings

Order processing

10.0
100%
5 Ratings
N/A
0 Ratings

Inventory management

7.0
70%
5 Ratings
N/A
0 Ratings

Shipping

10.0
100%
5 Ratings
10.0
100%
2 Ratings

Custom functionality

8.0
80%
3 Ratings
5.9
59%
2 Ratings

Attribute Ratings

  • ChannelAdvisor is rated higher in 1 area: Likelihood to Recommend
  • ShipperHQ is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

ChannelAdvisor

90%
8 Ratings
8.9

ShipperHQ

89%
3 Ratings

Likelihood to Renew

7.0

ChannelAdvisor

70%
3 Ratings
10.0

ShipperHQ

100%
1 Rating

Usability

ChannelAdvisor

N/A
0 Ratings
8.0

ShipperHQ

80%
1 Rating

Support Rating

ChannelAdvisor

N/A
0 Ratings
10.0

ShipperHQ

100%
2 Ratings

Implementation Rating

8.0

ChannelAdvisor

80%
2 Ratings

ShipperHQ

N/A
0 Ratings

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

ShipperHQ

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Anonymous | TrustRadius Reviewer

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

ShipperHQ

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Krisstina Hawks | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

ShipperHQ

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
Nick Hunter | TrustRadius Reviewer

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

ChannelAdvisor Editions & Modules

Additional Pricing Details

ShipperHQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$250.00

Starting Price

$250.5 per month

ShipperHQ Editions & Modules

Edition
Essentials Plan$100.001
Standard Plan$250.001
Pro Plan$400.001
Enterprisecall for pricing1
  1. month
Additional Pricing Details
Pricing may vary per platform as feature availability can vary per platform.

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

ShipperHQ

ShipperHQ 10.0
Based on 1 answer
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
Anonymous | TrustRadius Reviewer

Usability

ChannelAdvisor

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 8.0
Based on 1 answer
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
Anonymous | TrustRadius Reviewer

Support Rating

ChannelAdvisor

No score
No answers yet
No answers on this topic

ShipperHQ

ShipperHQ 10.0
Based on 2 answers
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
Anonymous | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

ShipperHQ

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

ShipperHQ

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
Krisstina Hawks | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

ShipperHQ

  • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
  • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
  • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Nick Hunter | TrustRadius Reviewer

Screenshots

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