What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 20 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
- ChannelAdvisor ranks higher in 1 feature set: eCommerce Business Management
- ShipperHQ ranks higher in 1 feature set: Online Storefront
Online Storefront
7.7
ChannelAdvisor
77%
10.0
ShipperHQ
100%
ChannelAdvisor ranks higher in 7/8 features
ChannelAdvisor ranks higher in 7/8 features
Product catalog & listings
6.0
60%
5 Ratings
N/A
0 Ratings
Product management
8.0
80%
5 Ratings
N/A
0 Ratings
Bulk product upload
9.0
90%
4 Ratings
N/A
0 Ratings
Branding
8.2
82%
2 Ratings
N/A
0 Ratings
Product variations
8.2
82%
4 Ratings
N/A
0 Ratings
Website integration
9.6
96%
2 Ratings
10.0
100%
2 Ratings
Visual customization
9.6
96%
2 Ratings
N/A
0 Ratings
CMS
3.0
30%
1 Rating
N/A
0 Ratings
Online Payment System
10.0
ChannelAdvisor
100%
ShipperHQ
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 1/1 features
ChannelAdvisor ranks higher in 1/1 features
eCommerce security
10.0
100%
1 Rating
N/A
0 Ratings
eCommerce Marketing
6.0
ChannelAdvisor
60%
ShipperHQ
Feature Set Not Supported
N/A
ChannelAdvisor ranks higher in 3/3 features
ChannelAdvisor ranks higher in 3/3 features
Promotions & discounts
7.0
70%
4 Ratings
N/A
0 Ratings
Personalized recommendations
6.0
60%
3 Ratings
N/A
0 Ratings
SEO
5.0
50%
1 Rating
N/A
0 Ratings
eCommerce Business Management
8.9
ChannelAdvisor
89%
8.0
ShipperHQ
80%
ChannelAdvisor ranks higher in 5/5 features
ChannelAdvisor ranks higher in 5/5 features
Multi-site management
9.6
96%
4 Ratings
N/A
0 Ratings
Order processing
10.0
100%
5 Ratings
N/A
0 Ratings
Inventory management
7.0
70%
5 Ratings
N/A
0 Ratings
Shipping
10.0
100%
5 Ratings
10.0
100%
2 Ratings
Custom functionality
8.0
80%
3 Ratings
5.9
59%
2 Ratings
Attribute Ratings
- ChannelAdvisor is rated higher in 1 area: Likelihood to Recommend
- ShipperHQ is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend
9.0
ChannelAdvisor
90%
8 Ratings
8.9
ShipperHQ
89%
3 Ratings
Likelihood to Renew
7.0
ChannelAdvisor
70%
3 Ratings
10.0
ShipperHQ
100%
1 Rating
Usability
ChannelAdvisor
N/A
0 Ratings
8.0
ShipperHQ
80%
1 Rating
Support Rating
ChannelAdvisor
N/A
0 Ratings
10.0
ShipperHQ
100%
2 Ratings
Implementation Rating
8.0
ChannelAdvisor
80%
2 Ratings
ShipperHQ
N/A
0 Ratings
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.

Verified User
Director in Marketing
Retail Company, 51-200 employeesShipperHQ
ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.

Verified User
Administrator in Marketing
Health, Wellness and Fitness Company, 1-10 employeesPros
ChannelAdvisor
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Acquisition Marketing Specialist
One Click VenturesRetail, 51-200 employees
ShipperHQ
- It is easy to batch process orders.
- It quickly calculates rates to compare.
- It is easy to keep track of orders for future review.
Co-owner
Ninja PyrateSporting Goods, 1-10 employees
Cons
ChannelAdvisor
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.

Verified User
Executive in Information Technology
Internet Company, 1-10 employeesShipperHQ
- The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
- I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
- I would also like to see the option for adding shipping rules if shipping management was integrated.
Operations Manager
Red Hawk RiflesSporting Goods, 1-10 employees
Pricing Details
ChannelAdvisor
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—ChannelAdvisor Editions & Modules
—
Additional Pricing Details
—ShipperHQ
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$250.00
Starting Price
$250.5 per month
ShipperHQ Editions & Modules
Edition
Essentials Plan | $100.001 |
---|---|
Standard Plan | $250.001 |
Pro Plan | $400.001 |
Enterprise | call for pricing1 |
- month
Additional Pricing Details
Pricing may vary per platform as feature availability can vary per platform.Likelihood to Renew
ChannelAdvisor
ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Marketplace Manager
ExceptionalSheetsRetail, 11-50 employees
ShipperHQ
ShipperHQ 10.0
Based on 1 answer
I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.

Verified User
Administrator in Marketing
Health, Wellness and Fitness Company, 1-10 employeesUsability
ChannelAdvisor
No score
No answers yet
No answers on this topic
ShipperHQ
ShipperHQ 8.0
Based on 1 answer
I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.

Verified User
Administrator in Marketing
Health, Wellness and Fitness Company, 1-10 employeesSupport Rating
ChannelAdvisor
No score
No answers yet
No answers on this topic
ShipperHQ
ShipperHQ 10.0
Based on 2 answers
Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.

Verified User
Administrator in Marketing
Health, Wellness and Fitness Company, 1-10 employeesImplementation Rating
ChannelAdvisor
ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Program, Project Manager
Jewelry TelevisionRetail, 501-1000 employees
ShipperHQ
No score
No answers yet
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Ecommerce & Consumer Products Manager
Midwest Tungsten ServiceMining & Metals, 11-50 employees
ShipperHQ
USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
Co-owner
Ninja PyrateSporting Goods, 1-10 employees
Return on Investment
ChannelAdvisor
- This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
- Once set up well, it has some advantages that help with sale increases and fewer headaches.
- We now use the same amount of people but have absorbed about 25% more business coming in.
Project Manager
Leaders RPMConsumer Goods, 51-200 employees
ShipperHQ
- ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
- ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
- One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
Operations Manager
Red Hawk RiflesSporting Goods, 1-10 employees