What users are saying about
20 Ratings
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84 Ratings
20 Ratings
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Score 8.7 out of 100

Spryker Cloud Commerce OS

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84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

  • ChannelAdvisor ranks higher in 3 feature sets: Online Storefront, Online Payment System, eCommerce Business Management
  • Spryker Cloud Commerce OS ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

7.7

ChannelAdvisor

77%
7.2

Spryker Cloud Commerce OS

72%
ChannelAdvisor ranks higher in 6/9 features

Product catalog & listings

6.0
60%
5 Ratings
7.7
77%
58 Ratings

Product management

8.0
80%
5 Ratings
6.9
69%
58 Ratings

Bulk product upload

9.0
90%
4 Ratings
7.2
72%
51 Ratings

Branding

8.2
82%
2 Ratings
7.5
75%
52 Ratings

Product variations

8.2
82%
4 Ratings
7.9
79%
61 Ratings

Website integration

9.6
96%
2 Ratings
N/A
0 Ratings

Visual customization

9.6
96%
2 Ratings
7.2
72%
54 Ratings

CMS

3.0
30%
1 Rating
5.8
58%
56 Ratings

Mobile storefront

N/A
0 Ratings
7.6
76%
50 Ratings

Online Payment System

10.0

ChannelAdvisor

100%
7.9

Spryker Cloud Commerce OS

79%
ChannelAdvisor ranks higher in 1/1 features

eCommerce security

10.0
100%
1 Rating
7.9
79%
53 Ratings

eCommerce Marketing

6.0

ChannelAdvisor

60%
7.2

Spryker Cloud Commerce OS

72%
Spryker Cloud Commerce OS ranks higher in 3/3 features

Promotions & discounts

7.0
70%
4 Ratings
7.7
77%
55 Ratings

Personalized recommendations

6.0
60%
3 Ratings
6.7
67%
40 Ratings

SEO

5.0
50%
1 Rating
7.1
71%
49 Ratings

eCommerce Business Management

8.9

ChannelAdvisor

89%
7.8

Spryker Cloud Commerce OS

78%
ChannelAdvisor ranks higher in 3/5 features

Multi-site management

9.6
96%
4 Ratings
7.7
77%
54 Ratings

Order processing

10.0
100%
5 Ratings
8.3
83%
57 Ratings

Inventory management

7.0
70%
5 Ratings
7.5
75%
50 Ratings

Shipping

10.0
100%
5 Ratings
7.3
73%
43 Ratings

Custom functionality

8.0
80%
3 Ratings
8.3
83%
58 Ratings

Online Shopping Cart

ChannelAdvisor

Feature Set Not Supported
N/A
7.8

Spryker Cloud Commerce OS

78%
Spryker Cloud Commerce OS ranks higher in 2/2 features

Abandoned cart recovery

N/A
0 Ratings
7.8
78%
41 Ratings

Checkout user experience

N/A
0 Ratings
7.7
77%
57 Ratings

Attribute Ratings

  • ChannelAdvisor is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChannelAdvisor

90%
8 Ratings
8.0

Spryker Cloud Commerce OS

80%
67 Ratings

Likelihood to Renew

7.0

ChannelAdvisor

70%
3 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Usability

ChannelAdvisor

N/A
0 Ratings
7.5

Spryker Cloud Commerce OS

75%
67 Ratings

Support Rating

ChannelAdvisor

N/A
0 Ratings
7.6

Spryker Cloud Commerce OS

76%
67 Ratings

Implementation Rating

8.0

ChannelAdvisor

80%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Tim Schestag | TrustRadius Reviewer

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Usability

ChannelAdvisor

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.5
Based on 67 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Saulius Lazaravičius | TrustRadius Reviewer

Support Rating

ChannelAdvisor

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.6
Based on 67 answers
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.
Anonymous | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 2 answers
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Spryker Cloud Commerce OS

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
Anonymous | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Jan Stöckel | TrustRadius Reviewer

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