What users are saying about
4 Ratings
Top Rated
80 Ratings
4 Ratings
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Score 8 out of 100
Top Rated
80 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ChannelOnline

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline
Anonymous | TrustRadius Reviewer

ConnectWise Sell

The most powerful features are the fact that you can see when your clients have viewed your quote, and that it can pull in real-time information about the products you are selling. It is all online-based, so you can use it from anywhere which is a big advantage over other quoting tools that I have used. We don't use the procurement capabilities, but for quoting pricing and customer visibility it works fantastically.
Garry Adams | TrustRadius Reviewer

Feature Rating Comparison

CPQ

ChannelOnline
ConnectWise Sell
6.9
Quote sharing/sending
ChannelOnline
ConnectWise Sell
7.7
Product configuration
ChannelOnline
ConnectWise Sell
7.5
Configuration options
ChannelOnline
ConnectWise Sell
6.6
Pricing rules
ChannelOnline
ConnectWise Sell
8.2
Price adjustment
ChannelOnline
ConnectWise Sell
7.6
Purchase history and open contracts
ChannelOnline
ConnectWise Sell
6.2
Guided selling/Sales portal
ChannelOnline
ConnectWise Sell
5.9
CPQ reporting & analytics
ChannelOnline
ConnectWise Sell
2.8
CPQ-CRM integration
ChannelOnline
ConnectWise Sell
7.3
Attachments to quotes
ChannelOnline
ConnectWise Sell
9.1

Pros

ChannelOnline

  • Detailed product information
  • Product reviews
  • Supplier Relationships
Anonymous | TrustRadius Reviewer

ConnectWise Sell

  • ConnectWise Sell does an excellent job of neatly presenting quotes and proposals to the end user. There are multiple different options for the look and function of the quotes. There are also options for custom quote templates that are designed directly for your organization.
  • ConnectWise Sell does a reasonably good job of connecting to and working with Autotask. It took our organization about 6 months to figure out the correct way to flow from quote to invoice with our systems. Sell will easily pull in your customer information from Autotask into a quote and allow you to send the quote direct from your email.
Abraham Ford | TrustRadius Reviewer

Cons

ChannelOnline

  • Sales Reporting Features
  • Product Documentation and Training
  • Customer Relationship Management
  • Account Management
  • Supplier Integration
  • New Release Information
  • Search Engine Indexing
  • Custom Solutions
Anonymous | TrustRadius Reviewer

ConnectWise Sell

  • I'd like to see ConnectWise Sell develop a more user-friendly environment for advanced form and template design that doesn't require developer skills or consulting engagements. in order for us to develop these forms makes us reliant on consultants. These engagements are worth the cost, but sometimes we just don't have time to wait for them to be delivered.
  • I'd like to see ConnectWise Sell automatically generate a quote for items such as warranties or services that are expiring in ConnectWise Manage. This would save us a tremendous amount of time preparing quotes.
  • I'd like to see a new version automatically created when changes are made to a quote with the ability to reverse or revert back to a particular version. Sometimes people make mistakes and delete or change something they shouldn't have. Or customers want a change to version 1 only to change their minds when you send them the updated one, and want to go back to the original one.
David Landry | TrustRadius Reviewer

Likelihood to Renew

ChannelOnline

ChannelOnline 4.0
Based on 1 answer
Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company
Anonymous | TrustRadius Reviewer

ConnectWise Sell

ConnectWise Sell 1.0
Based on 10 answers
We are in our 4th year with Quosal and fully expect to renew again and again. With their development of additional features such as the Order Porter, Visual Quoting and others, we see the adoption rates continuing to rise while making our time to quoted shorter and shorter. Quosal and ConnecWise's vision of automated quoting is an exciting frontier that we are very happy to be a part of
Bill McCord | TrustRadius Reviewer

Usability

ChannelOnline

ChannelOnline 3.0
Based on 1 answer
The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline
Anonymous | TrustRadius Reviewer

ConnectWise Sell

ConnectWise Sell 8.3
Based on 5 answers
Quosal is a very solid product with a LOT of functionality. Quosal has two main products that they offer, 'Quosal Sell' and 'Quosal Create.' If you are looking for an "out-of-the-box" or "ready to use" quoting software, I would recommend Quosal Sell. If you are interested exploring advanced functionality and integration or have a resource on staff willing to assume an "admin" role, I would highly recommend Quosal Create.
Jared Connell | TrustRadius Reviewer

Reliability and Availability

ChannelOnline

ChannelOnline 3.0
Based on 1 answer
We are down for 5-20 minutes once or twice a month
Anonymous | TrustRadius Reviewer

ConnectWise Sell

No score
No answers yet
No answers on this topic

Performance

ChannelOnline

ChannelOnline 5.0
Based on 1 answer
No answer on this topic is available.

ConnectWise Sell

ConnectWise Sell 6.3
Based on 5 answers
I dont think we use this tool to potential
Tabby Stoeppel | TrustRadius Reviewer

Support Rating

ChannelOnline

ChannelOnline 5.0
Based on 1 answer
Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category
Anonymous | TrustRadius Reviewer

ConnectWise Sell

ConnectWise Sell 8.3
Based on 7 answers
Have to wait till 11pm EST time to get someone knowledgeable. That sucks truly. Almost half my day is gone. They need to provide premium support, where I can contact a "real" Quosal rep, anytime of the day or night 24/7
Matt Lehotsky | TrustRadius Reviewer

Implementation Rating

ChannelOnline

No score
No answers yet
No answers on this topic

ConnectWise Sell

ConnectWise Sell 8.8
Based on 4 answers
Great implementation, the Quosal team has a smart and well planned process to guide your team through the process. More importantly, they understand the challenges with change and user adoption.
Chris Drynan | TrustRadius Reviewer

Alternatives Considered

ChannelOnline

No answers on this topic

ConnectWise Sell

When it comes to the quoting layout Sell gives you so many more customization options. The item inventory is also easier to maintain. Sell is by far the best selling module that I have used thus far and it has helped keep us more organized.
John Trevino | TrustRadius Reviewer

Scalability

ChannelOnline

ChannelOnline 2.0
Based on 1 answer
New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness
Anonymous | TrustRadius Reviewer

ConnectWise Sell

ConnectWise Sell 8.2
Based on 5 answers
Connectwise Sell is listening and building their software to fit the needs of their customers. Sell is consistently looking to us for feedback and making sure their product is working for us as partners/customers. We feel we are generally behind on getting to know their updates and software upgrades. They are a great vendor and wonderful corporation.
Dawn Swagger | TrustRadius Reviewer

Return on Investment

ChannelOnline

  • It handles most business functions so the value is definitely there.
  • Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
  • It won't easily integrate at all with your website.
  • Lead Management is pretty much non existent.
  • Quotes and orders are fairly easy to manage so employee efficiency could rise.
  • Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
Anonymous | TrustRadius Reviewer

ConnectWise Sell

  • Customer satisfaction improvement. It's an impressive and professional way to present information that our customers appreciate. They not only have a clear way of knowing exactly what is being proposed, but now have another method they can use to easily track and organize approved/ not-approved quotes.
  • Improved brand consistency. We have a reputable, trusted image that projects across our client portfolio (not to mention within our community) and this system helps to promote and maintain our transparency and professional image.
  • Following up and referencing past quotes is made easy and quickly, which has benefited us from a time-cost savings perspective.
Nadia Varallo | TrustRadius Reviewer

Screenshots

Pricing Details

ChannelOnline

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelOnline
4.0
ConnectWise Sell
7.8

Likelihood to Renew

ChannelOnline
4.0
ConnectWise Sell
1.0

Usability

ChannelOnline
3.0
ConnectWise Sell
8.3

Reliability and Availability

ChannelOnline
3.0
ConnectWise Sell

Performance

ChannelOnline
5.0
ConnectWise Sell
6.3

Support Rating

ChannelOnline
5.0
ConnectWise Sell
8.3

Implementation Rating

ChannelOnline
ConnectWise Sell
8.8

Scalability

ChannelOnline
2.0
ConnectWise Sell
8.2

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