ChannelOnline vs. Oracle CPQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChannelOnline
Score 8.0 out of 10
N/A
ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle. It can be used to keep track of customers, contacts, sales opportunities and tasks, and its ecommerce self-service capabilities enable the users' customers to find products, place orders, and view status updates.N/A
Oracle CPQ
Score 8.0 out of 10
N/A
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
$240
per month per user
Pricing
ChannelOnlineOracle CPQ
Editions & Modules
No answers on this topic
CPQ Pricing
$240.00
per month per user
Offerings
Pricing Offerings
ChannelOnlineOracle CPQ
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
ChannelOnlineOracle CPQ
CPQ
Comparison of CPQ features of Product A and Product B
ChannelOnline
-
Ratings
Oracle CPQ
7.4
17 Ratings
15% below category average
Quote sharing/sending00 Ratings8.416 Ratings
Product configuration00 Ratings7.916 Ratings
Configuration options00 Ratings7.916 Ratings
Pricing rules00 Ratings7.415 Ratings
Price adjustment00 Ratings7.316 Ratings
Purchase history and open contracts00 Ratings6.815 Ratings
Guided selling/Sales portal00 Ratings7.415 Ratings
CPQ reporting & analytics00 Ratings6.116 Ratings
CPQ-CRM integration00 Ratings6.614 Ratings
Attachments to quotes00 Ratings7.316 Ratings
Order capturing00 Ratings8.06 Ratings
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ChannelOnlineOracle CPQ
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Score 9.1 out of 10
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IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
QuoteWerks
QuoteWerks
Score 9.1 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
SAP Sales Cloud
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Score 8.2 out of 10
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User Ratings
ChannelOnlineOracle CPQ
Likelihood to Recommend
4.0
(1 ratings)
5.1
(44 ratings)
Likelihood to Renew
4.0
(1 ratings)
7.0
(26 ratings)
Usability
3.0
(1 ratings)
10.0
(7 ratings)
Availability
3.0
(1 ratings)
10.0
(3 ratings)
Performance
5.0
(1 ratings)
8.0
(2 ratings)
Support Rating
5.0
(1 ratings)
1.0
(4 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
-
(0 ratings)
2.0
(6 ratings)
Product Scalability
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChannelOnlineOracle CPQ
Likelihood to Recommend
1WorldSync
It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline
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Oracle
I think CPQ had worked so well for our company because of the widespread nature of our associates and tracking orders that were being placed in multiple time zones. My team specifically needed a way of analyzing these orders to track our progress in real time and sort out any supply orders before they became an issue. If you are in a centralized location with a smaller team then this may not yield much use to you.
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Pros
1WorldSync
  • Detailed product information
  • Product reviews
  • Supplier Relationships
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Oracle
  • Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.
  • Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.
  • Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.
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Cons
1WorldSync
  • Sales Reporting Features
  • Product Documentation and Training
  • Customer Relationship Management
  • Account Management
  • Supplier Integration
  • New Release Information
  • Search Engine Indexing
  • Custom Solutions
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Oracle
  • Significant setup time, cost, and maintenance. We have to use an implementation partner
  • Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care
  • Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place
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Likelihood to Renew
1WorldSync
Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company
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Oracle
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
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Usability
1WorldSync
The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline
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Oracle
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
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Reliability and Availability
1WorldSync
We are down for 5-20 minutes once or twice a month
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Oracle
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
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Performance
1WorldSync
No answers on this topic
Oracle
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
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Support Rating
1WorldSync
Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category
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Oracle
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
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In-Person Training
1WorldSync
No answers on this topic
Oracle
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
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Implementation Rating
1WorldSync
No answers on this topic
Oracle
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
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Alternatives Considered
1WorldSync
No answers on this topic
Oracle
Oracle engagement is ahead. They are active in the development of the tool and provide great support after implementation. They also listen to their customers and offer opportunities to feedback and provide input through activities like the customer advisory board forum.
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Scalability
1WorldSync
New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness
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Oracle
No answers on this topic
Return on Investment
1WorldSync
  • It handles most business functions so the value is definitely there.
  • Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
  • It won't easily integrate at all with your website.
  • Lead Management is pretty much non existent.
  • Quotes and orders are fairly easy to manage so employee efficiency could rise.
  • Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
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Oracle
  • Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer.
  • Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously.
  • A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.
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