ChannelOnline vs. Tacton Design Automation

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline

For design automation for SOLIDWORKS, I feel Tacton Design Automation is the best solution out there. It's simple to develop and implement for the design/engineering department. But can be implemented within the sales team as well with Tacton CPQ. When a company has products that are modular and/or have many sizing updates, this is where Tacton excels. If you have products that are completely customized, then Tacton or even design automation isn't the best suited for that.

Incentivized

• Detailed product information
• Product reviews
• Supplier Relationships

• Tacton has a non-linear solver, meaning it can solve lots of equations without them being is a particular order. This enables the software to be incredibly flexible.
• Tacton has a great interface to set up configurators for people to use. No knowledge of programming languages is required. The configurator uses equations similar to Excel equations to control what the users options are.
• Tacton has the ability to easily add lists of data like product lists, beam or pipe sizes that because available for user selections or for calculations.
• The Tacton configurator also automatically builds the user interface as you set up user inputs making it much easier to set up then competitor software.

Incentivized

• Sales Reporting Features
• Product Documentation and Training
• Customer Relationship Management
• Account Management
• Supplier Integration
• New Release Information
• Search Engine Indexing
• Custom Solutions

• Layout mode is probably the most lacking aspect of the software (within Tacon Design Automation Engineer). Something so powerful as having modular parts should be more heavily supported. Although, I've heard Tacton is focusing on updating this with better functionality.
• The constraint editor does not display complex/lengthy constraints very well. I end up using Excel to visually break out in cells the different aspects of the constraint.

Incentivized

Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company

The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline

We are down for 5-20 minutes once or twice a month

Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category

Drive Works is the main competitor for the TactonWorks module of Tacton. We actually discovered DriveWorks and purchased it before we discovered Tacton and started to use it. Once we discovered Tacton we liked it so much better we dropped using DriveWorks and switched to Tacton. I think you could accomplish what you need to in DriveWorks, but it is easier to setup in Tacton and Tacton has alot of features that really can make your product configurators nice

Incentivized

New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness

• It handles most business functions so the value is definitely there.
• Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
• It won't easily integrate at all with your website.
• Lead Management is pretty much non existent.
• Quotes and orders are fairly easy to manage so employee efficiency could rise.
• Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.

• Time to produce submittals went from 1-2 weeks down to a couple of days. Then, once approved, normally to produce the fabrication drawings (70+ unique parts) it would take from 4-6 weeks. We can get it down to as little as a few days.

Incentivized