ChannelOnline vs. Vendavo

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline

Vendavo is well suited for large organizations with complex pricing scenarios. Vendavo is very flexible to implement to different businesses. Global processes can be done in Vendavo with a single instance on most occasions with diverse business processes without compromising much of the current business processes.

Incentivized

• Detailed product information
• Product reviews
• Supplier Relationships

• The charts and graphs that you can pull from Vendavo are easy to read, and easy to work with.
• Reporting - You can save individual reports and run them consistently. They are also easy to tweak for a more specific application.
• Export capabilities were great, it was easy to grab data from Vendavo.

Incentivized

• Sales Reporting Features
• Product Documentation and Training
• Customer Relationship Management
• Account Management
• Supplier Integration
• New Release Information
• Search Engine Indexing
• Custom Solutions

• Improve import function in the Profit Analyzer for bulk parts. Handles large part imports slowly.

Incentivized

Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company

The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline

We are down for 5-20 minutes once or twice a month

Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category

Support was not very responsive, and required added costs.

Incentivized

I preferred Vendavo, but my price manager migrated to Tableau. I think because of the licencing costs of vendavo?

Incentivized

New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness

• It handles most business functions so the value is definitely there.
• Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
• It won't easily integrate at all with your website.
• Lead Management is pretty much non existent.
• Quotes and orders are fairly easy to manage so employee efficiency could rise.
• Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.

• Helped drive better business decisions.
• Increase in overall margin.
• Better understanding of specific markets.

Incentivized