Chanty vs. Fuze

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chanty
Score 8.0 out of 10
N/A
Chanty is a simple and fast team chat app that helps teams of all business segments work more productively. Chanty helps the user easily get in touch with colleagues in private, public, group and one-on-one conversations. Chanty's Teambook menu allows keeps all messages, files, links and tasks in order. Third-party apps help teh user achieve a new level of productivity with Chanty. Integrations turn a team…N/A
Fuze
Score 6.2 out of 10
Enterprise companies (1,001+ employees)
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
Pricing
ChantyFuze
Editions & Modules
No answers on this topic
US Outbound
$0.02
Per Minute
Fuze Meetings
$15
Per User/Per Month
Offerings
Pricing Offerings
ChantyFuze
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$3 per user, per monthRequired
Additional DetailsChanty Free plan is for teams with up to 10 members. Chanty Business plan, starts at $3 per user, per month and delivers additional features and unlimited members.
More Pricing Information
Features
ChantyFuze
Project Management
Comparison of Project Management features of Product A and Product B
Chanty
8.5
2 Ratings
8% above category average
Fuze
-
Ratings
Task Management9.02 Ratings00 Ratings
Search8.02 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Chanty
9.3
2 Ratings
15% above category average
Fuze
-
Ratings
Chat10.02 Ratings00 Ratings
Notifications10.02 Ratings00 Ratings
Discussions8.02 Ratings00 Ratings
Internal knowledgebase9.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Chanty
9.0
1 Ratings
10% above category average
Fuze
-
Ratings
Video files9.01 Ratings00 Ratings
Audio files10.01 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Chanty
-
Ratings
Fuze
5.7
111 Ratings
34% below category average
Hosted PBX00 Ratings5.278 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.173 Ratings
User templates00 Ratings5.160 Ratings
Call reports00 Ratings6.392 Ratings
Directory of employee names00 Ratings5.6107 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Chanty
-
Ratings
Fuze
6.7
107 Ratings
22% below category average
Answering rules00 Ratings7.099 Ratings
Call recording00 Ratings6.289 Ratings
Call park00 Ratings7.173 Ratings
Message alerts00 Ratings6.393 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Chanty
-
Ratings
Fuze
7.2
91 Ratings
12% below category average
Video conferencing00 Ratings7.277 Ratings
Audio conferencing00 Ratings7.390 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Chanty
-
Ratings
Fuze
8.0
103 Ratings
1% below category average
Mobile app for iOS00 Ratings8.094 Ratings
Mobile app for Android00 Ratings8.077 Ratings
Best Alternatives
ChantyFuze
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Quickbase
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Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
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User Ratings
ChantyFuze
Likelihood to Recommend
8.0
(2 ratings)
6.4
(116 ratings)
Likelihood to Renew
-
(0 ratings)
7.7
(20 ratings)
Usability
-
(0 ratings)
7.1
(12 ratings)
Availability
-
(0 ratings)
8.9
(3 ratings)
Performance
-
(0 ratings)
8.0
(3 ratings)
Support Rating
7.0
(1 ratings)
7.4
(88 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
9.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(111 ratings)
Configurability
-
(0 ratings)
8.7
(3 ratings)
Ease of integration
-
(0 ratings)
8.0
(3 ratings)
Product Scalability
-
(0 ratings)
7.8
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.6
(3 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(3 ratings)
User Testimonials
ChantyFuze
Likelihood to Recommend
Chanty
There are endless tools similar to Chanty, I don't know if they are better or worse, so far we have tested this platform and it is really comfortable to use, it fits exactly what we need for our work and I can recommend it if you are looking for something simple to use without so many complications.
Read full review
Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
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Pros
Chanty
  • Notifications
  • App loading speed
Read full review
Fuze
  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Read full review
Cons
Chanty
  • It offers few integrations, there are complementary systems in the hands of a panel of activities with which we would feel more comfortable to work, a communication and planning system also needs a calendar and a file manager to be able to have them at hand.
  • Customer support is not the most efficient team, very rarely have I been able to receive answers that offer a solution to my problems.
Read full review
Fuze
  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
Read full review
Likelihood to Renew
Chanty
No answers on this topic
Fuze
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
Read full review
Usability
Chanty
No answers on this topic
Fuze
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
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Reliability and Availability
Chanty
No answers on this topic
Fuze
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
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Performance
Chanty
No answers on this topic
Fuze
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
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Support Rating
Chanty
I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.
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Fuze
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
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In-Person Training
Chanty
No answers on this topic
Fuze
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
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Online Training
Chanty
No answers on this topic
Fuze
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
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Implementation Rating
Chanty
No answers on this topic
Fuze
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
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Alternatives Considered
Chanty
We really do our work very little with google tools, so it was not a completely comfortable space, it has little customization, and its interface was not very comfortable. We tried Chanty and without a doubt it fit exactly what we were looking for.
Read full review
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Read full review
Scalability
Chanty
No answers on this topic
Fuze
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
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Return on Investment
Chanty
  • Increased visibility
  • Increased opportunities
Read full review
Fuze
  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Read full review
ScreenShots

Chanty Screenshots

Screenshot of InterfaceScreenshot of ThreadsScreenshot of TeambookScreenshot of Dark themeScreenshot of AppsScreenshot of Calls