Chanty vs Fuze | TrustRadius

Likelihood to Recommend

Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Fuze is great for a smaller company that does not frequently meet with outside third parties. When meeting with third parties Fuze is not as well known as Microsoft Teams or Zoom, so one of those is usually preferred. Fuze is a great softphone program that allows employees to instant message, text message and communicate form their web browser or a free mobile app to be able to make calls and send texts from their work phone number all from within the app.

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Verified User

Manager in Customer Service

Health, Wellness and Fitness Company, 201-500 employees

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Feature Rating Comparison

Chanty

Fuze

Task Management

Search

Chanty

Fuze

Chat

Notifications

Discussions

Chanty

Fuze

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Chanty

Fuze

Answering rules

Call recording

Call park

Message alerts

Chanty

Fuze

Video conferencing

Audio conferencing

Chanty

Fuze

Mobile app for iOS

Mobile app for Android

Pros

Notifications
App loading speed

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.

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David Scalise

Senior Technical Support Analyst

Planet PharmaStaffing and Recruiting, 1001-5000 employees

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Cons

Ability to call group members
Ability to video members

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.

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John Dennis

Network Administrator

UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Fuze 6.1

Based on 17 answers

Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.

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Verified User

Manager in Information Technology

Retail Company, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Fuze 7.4

Based on 10 answers

Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Fuze 8.5

Based on 3 answers

We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

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Verified User

Administrator in Information Technology

Computer Software Company, 1001-5000 employees

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Performance

No score

No answers yet

No answers on this topic

Fuze 8.0

Based on 3 answers

Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Support Rating

Chanty 7.0

Based on 1 answer

I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Fuze 6.5

Based on 93 answers

I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.

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Verified User

Manager in Information Technology

Information Technology and Services Company, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Fuze 8.0

Based on 2 answers

At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Online Training

No score

No answers yet

No answers on this topic

Fuze 9.0

Based on 2 answers

Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Fuze 7.4

Based on 99 answers

I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.

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Jigar Patel

Information Security Analyst

Absolute SoftwareComputer & Network Security, 201-500 employees

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Alternatives Considered

In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.

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Verified User

Administrator in Information Technology

Computer Software Company, 201-500 employees

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Scalability

No score

No answers yet

No answers on this topic

Fuze 7.0

Based on 3 answers

Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Return on Investment

Increased visibility
Increased opportunities

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Marc Duke

Marketing Consultant

Marc Duke ConsultingMarketing and Advertising, 1-10 employees

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We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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Mikey Romero

Helpdesk Manager

Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$3*

* per user, per month

Chanty Editions & Modules

—

Additional Pricing Details

Chanty Free plan is for teams with up to 10 members. Chanty Business plan, starts at $3 per user, per month and delivers additional features and unlimited members.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Fuze Editions & Modules

Edition

US Outbound	$0.02¹
Canada Outbound	$0.02¹
UK Outbound	$0.01¹

Per Minute

Additional Pricing Details

https://www.fuze.com/fuze-plans

Rating Summary

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Chanty

Fuze

Likelihood to Recommend

Chanty

Fuze

Feature Rating Comparison

Task Management

Search

Chat

Notifications

Discussions

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Message alerts

Video conferencing

Audio conferencing

Mobile app for iOS

Mobile app for Android

Pros

Chanty

Fuze

Cons

Chanty

Fuze

Likelihood to Renew

Chanty

Fuze

Usability

Chanty

Fuze

Reliability and Availability

Chanty

Fuze

Performance

Chanty

Fuze

Support Rating

Chanty

Fuze

In-Person Training

Chanty

Fuze

Online Training

Chanty

Fuze

Implementation Rating

Chanty

Fuze

Alternatives Considered

Chanty

Fuze

Scalability

Chanty

Fuze

Return on Investment

Chanty

Fuze

Screenshots

Chanty

Fuze

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Chanty Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Fuze Editions & Modules

Edition

Additional Pricing Details