What users are saying about
20 Ratings
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Score 7.9 out of 100
3 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Chargebee

It's great for an early stage startup who doesn't have the resources to build in all of the subscription management features they need. It has a great free tier that makes it very accessible to a young startup. It's also great for a growing startup but it may not be the best fit for a more mature startup with the resources and need to build something a bit more custom.
Brad Henderson | TrustRadius Reviewer

NetSuite SuiteBilling

Subscription-based billing where usage fluctuates is what NetSuite SuiteBilling was made for. The ability to add and remove products to a subscription is equally useful. Companies with flat-rate pricing and limited product offerings likely would not see much benefit.
Ian Larkin | TrustRadius Reviewer

Pros

Chargebee

  • Integrates well with our tool to handle licensing for users in our SaaS tool.
  • Easy to generate trials of our tool.
Will Goad | TrustRadius Reviewer

NetSuite SuiteBilling

  • Subscription billing with changing usage.
  • Consolidated invoicing.
  • Additional reporting specific to the software industry.
Ian Larkin | TrustRadius Reviewer

Cons

Chargebee

  • One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
  • Configuring additional custom fields in the checkout form is possible, but not very intuitive.
jeffrey samorano | TrustRadius Reviewer

NetSuite SuiteBilling

  • Data migration is cumbersome.
  • Billing frequency could be more customizable.
Ian Larkin | TrustRadius Reviewer

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

NetSuite SuiteBilling

No score
No answers yet
No answers on this topic

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

NetSuite SuiteBilling

NetSuite SuiteBilling 8.0
Based on 1 answer
NetSuite SuiteBilling is typically very fast to not only respond, but resolve any issues we face.
Ian Larkin | TrustRadius Reviewer

Alternatives Considered

Chargebee

A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures
Dailius Wilson | TrustRadius Reviewer

NetSuite SuiteBilling

Salesforce offered a similar product; however, our revenue is not currently handled by Salesforce; NetSuite SuiteBilling handles it. Keeping rev rec in one area was essential to us as well as receiving the proper support for a reasonable price.
Ian Larkin | TrustRadius Reviewer

Return on Investment

Chargebee

  • Does not work towards an ROI angle but is super helpful in terms of tracking and is really important to have a system like Chargebee in place.
Nivas Ravichandran | TrustRadius Reviewer

NetSuite SuiteBilling

  • Invoice processing time has decreased.
  • Invoicing errors have decreased.
  • Less manual data entry.
Ian Larkin | TrustRadius Reviewer

Screenshots

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargebee Editions & Modules

Edition
Launch Plan (Free tier from Beta to Growth Stage - $50k aggregate revenue free)$0
Standard Plan$992
Pro Plan$1992
Enterprise Plan$5992
  1. per month
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

NetSuite SuiteBilling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite SuiteBilling Editions & Modules

Additional Pricing Details

Add comparison