What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 7 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 18 reviews and ratings
Attribute Ratings
- Chargent is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
Chargent
96%
4 Ratings
6.2
CyberSource
62%
9 Ratings
Support Rating

9.6
Chargent
96%
6 Ratings
CyberSource
N/A
0 Ratings
Likelihood to Recommend
Chargent
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
CyberSource
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Project Manager
OmobonoMarketing & Advertising, 51-200 employees
Pros
Chargent
- Extremely easy to implement + 100% native on salesforce.com.
- Payment information is on the opportunity level making it easily visible across teams.
- Payment request feature allows cutomers to pay online via force.com site.
- Supports recurring payments which allows payment processing to be run on an automated schedule.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
CyberSource
- They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
- The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
- They also connect to PayPal making it easy to add them to any website as a payment method.

Verified User
Director in Information Technology
Apparel & Fashion Company, 501-1000 employeesCons
Chargent
- Because it is a low fee, you need to do more configuration on your own to get it up and running.

Verified User
Consultant in Customer Service
Internet Company, 11-50 employeesCyberSource
- fees- competitive, but budget for them
- price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
- implementation- significant time and expertise required to get everything up and running smoothly

Verified User
Team Lead in Finance and Accounting
Furniture Company, 501-1000 employeesPricing Details
Chargent
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CyberSource
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Chargent
Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Vice President of National Retail Sales
Tuff Shed, Inc.Construction, 1001-5000 employees
CyberSource
No score
No answers yet
No answers on this topic
Alternatives Considered
Chargent
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
CyberSource
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Business Owner
SecureFixInformation Technology and Services, 1-10 employees
Return on Investment
Chargent
- Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
- Increased revenue collection as billing information is easily accessible on the opportunity.
- Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
CyberSource
- It has streamlined credit card processing for the whole organization
- Provides all the info we need to locate specific transactions and address issues accordingly

Verified User
Account Manager in Customer Service
Automotive Company, 201-500 employees