What users are saying about
7 Ratings
18 Ratings
7 Ratings
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Score 7.6 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Attribute Ratings

  • Chargent is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

Chargent

96%
4 Ratings
6.2

CyberSource

62%
9 Ratings

Support Rating

9.6

Chargent

96%
6 Ratings

CyberSource

N/A
0 Ratings

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Hayden Whitworth | TrustRadius Reviewer

CyberSource

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Alex Wilson | TrustRadius Reviewer

Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer

CyberSource

  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
Anonymous | TrustRadius Reviewer

Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Anonymous | TrustRadius Reviewer

CyberSource

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
Anonymous | TrustRadius Reviewer

Pricing Details

Chargent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

Chargent

Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer

CyberSource

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Hayden Whitworth | TrustRadius Reviewer

CyberSource

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Bradley Carpenter | TrustRadius Reviewer

Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer

CyberSource

  • It has streamlined credit card processing for the whole organization
  • Provides all the info we need to locate specific transactions and address issues accordingly
Anonymous | TrustRadius Reviewer

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