What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 5 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
Chargent
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
CyberSource
It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.

Verified User
Director in Information Technology
Apparel & Fashion Company, 501-1000 employeesPros
Chargent
- Extremely easy to implement + 100% native on salesforce.com.
- Payment information is on the opportunity level making it easily visible across teams.
- Payment request feature allows cutomers to pay online via force.com site.
- Supports recurring payments which allows payment processing to be run on an automated schedule.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
CyberSource
- Advanced search capabilities
- Provides detailed info on transactions

Verified User
Account Manager in Customer Service
Automotive Company, 201-500 employeesCons
Chargent
- Because it is a low fee, you need to do more configuration on your own to get it up and running.

Verified User
Consultant in Customer Service
Internet Company, 11-50 employeesCyberSource
- Technical documentation is messy and requires a lot of cleanup.
- API sometimes is confusing and documentation makes it even more confusing.
- Fraud detection must be more intelligent and be based on machine learning.
Software Engineer
GoogleInternet, 10,001+ employees
Support Rating
Chargent
Chargent 9.6
Based on 3 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Vice President of National Retail Sales
Tuff Shed, Inc.Construction, 1001-5000 employees
CyberSource
No score
No answers yet
No answers on this topic
Alternatives Considered
Chargent
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
CyberSource
Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
Manager Technology
SapientComputer Software, 10,001+ employees
Return on Investment
Chargent
- Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
- Increased revenue collection as billing information is easily accessible on the opportunity.
- Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
CyberSource
- E-commerce could not function without being able to take a credit card, they provide this ability
- Fraud protection can stop a loss of many thousands of dollars a month.
- Ease of connecting to PayPal

Verified User
Director in Information Technology
Apparel & Fashion Company, 501-1000 employeesPricing Details
Chargent
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
CyberSource
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No