What users are saying about
5 Ratings
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Score 9.2 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Hayden Whitworth | TrustRadius Reviewer

FinancialForce Billing

Again, it's a one-stop-shop and once you're up and running is a simple monthly AR process. The difficulties are in getting up and running.
Anonymous | TrustRadius Reviewer

Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer

FinancialForce Billing

  • Aggregates the billing elements into a simple, functional area.
  • One-stop-shop for client billing.
  • Keeps all functions on one platform (assuming you run a SalesForce domain).
Anonymous | TrustRadius Reviewer

Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Anonymous | TrustRadius Reviewer

FinancialForce Billing

  • Implementation is a lengthy, confusing process.
  • They could benefit from better communications and project planning during imps.
Anonymous | TrustRadius Reviewer

Support Rating

Chargent

Chargent 9.6
Based on 3 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer

FinancialForce Billing

FinancialForce Billing 6.0
Based on 2 answers
I think FF can do better. Our support team has had some personnel changes during the on-boarding process. Hire trainers not SME's. SME's are not the most flexible, and trainers succeed when you succeed.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Hayden Whitworth | TrustRadius Reviewer

FinancialForce Billing

This is our first AR product as a finance organiztion.
Anonymous | TrustRadius Reviewer

Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer

FinancialForce Billing

  • Have not seen the ROI yet. Still working out the kinks of implementation.
  • Client on-boarding (post implementation) is a fluid process. Not easy, but fluid and repeatable.
Anonymous | TrustRadius Reviewer

Pricing Details

Chargent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FinancialForce Billing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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