What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
249 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
249 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • Chargent is rated higher in 1 area: Likelihood to Recommend
  • Chargent and Stripe are tied in 1 area: Support Rating

Likelihood to Recommend

9.6

Chargent

96%
4 Ratings
8.4

Stripe

84%
84 Ratings

Likelihood to Renew

Chargent

N/A
0 Ratings
10.0

Stripe

100%
2 Ratings

Usability

Chargent

N/A
0 Ratings
10.0

Stripe

100%
2 Ratings

Support Rating

9.6

Chargent

96%
6 Ratings
9.6

Stripe

96%
30 Ratings

Implementation Rating

Chargent

N/A
0 Ratings
10.0

Stripe

100%
1 Rating

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Hayden Whitworth | TrustRadius Reviewer

Stripe

Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
Mark Wong | TrustRadius Reviewer

Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer

Stripe

  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
Meredith Brough | TrustRadius Reviewer

Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Anonymous | TrustRadius Reviewer

Stripe

  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
Bobby Greenawalt | TrustRadius Reviewer

Pricing Details

Chargent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chargent Editions & Modules

Additional Pricing Details

Stripe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per successful charge

Stripe Editions & Modules

Edition
Integrated2.9% + 0.301
CustomizedContact sales team
Radar0.053
Terminal2.7% + 0.054
Sigma0.025
Atlass$5006
Issuing0.107
Premium Support$1,8008
  1. per successful charge
  2. none
  3. per screened transaction
  4. per successful charge
  5. per charge
  6. one-time fee
  7. per virtual card
  8. per month
Additional Pricing Details

Likelihood to Renew

Chargent

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 2 answers
Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
Bobby Greenawalt | TrustRadius Reviewer

Usability

Chargent

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 2 answers
Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
Bobby Greenawalt | TrustRadius Reviewer

Support Rating

Chargent

Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer

Stripe

Stripe 9.6
Based on 30 answers
Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them.In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chargent

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 1 answer
It took less than an hour to have everything setup and running
Bobby Greenawalt | TrustRadius Reviewer

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Hayden Whitworth | TrustRadius Reviewer

Stripe

We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
Anonymous | TrustRadius Reviewer

Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer

Stripe

  • It makes getting money from your clients really easy
  • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
  • It is very easy to integrate with online assets of the company
  • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
  • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
Angel RIBO - The CEO Confidant | TrustRadius Reviewer

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