What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 7 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- Chargent is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
Chargent
96%
4 Ratings
5.0
Verifone Point
50%
1 Rating
Support Rating

9.6
Chargent
96%
6 Ratings
Verifone Point
N/A
0 Ratings
Likelihood to Recommend
Chargent
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
Verifone Point
VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesPros
Chargent
- Extremely easy to implement + 100% native on salesforce.com.
- Payment information is on the opportunity level making it easily visible across teams.
- Payment request feature allows cutomers to pay online via force.com site.
- Supports recurring payments which allows payment processing to be run on an automated schedule.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
Verifone Point
- Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
- Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesCons
Chargent
- Because it is a low fee, you need to do more configuration on your own to get it up and running.

Verified User
Consultant in Customer Service
Internet Company, 11-50 employeesVerifone Point
- Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
- Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
- Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesPricing Details
Chargent
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Verifone Point
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Chargent
Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Vice President of National Retail Sales
Tuff Shed, Inc.Construction, 1001-5000 employees
Verifone Point
No score
No answers yet
No answers on this topic
Alternatives Considered
Chargent
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
CEO (Chief Executive Officer)
Juice Media LtdNon-Profit Organization Management, 1-10 employees
Verifone Point
We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesReturn on Investment
Chargent
- Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
- Increased revenue collection as billing information is easily accessible on the opportunity.
- Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Sr Salesforce.com Business Systems Analyst
ImprivataComputer Software, 201-500 employees
Verifone Point
- No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
- No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employees