What users are saying about

Chargent vs Verifone Point

Chargent
5 Ratings
Verifone Point
1 Rating

Chargent

5 Ratings
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Score 9.2 out of 100

Based on 5 reviews and ratings

Verifone Point

1 Rating
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Score 5 out of 100

Based on 1 reviews and ratings

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.

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Hayden Whitworth | TrustRadius Reviewer
Hayden Whitworth
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Verifone Point

VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.

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Ahmed Bajwa | TrustRadius Reviewer
Ahmed Bajwa
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Verifone Point

  • Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
  • Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.

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Anonymous | TrustRadius Reviewer
Verified User
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Verifone Point

  • Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
  • Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
  • Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Chargent

Chargent 9.6
Based on 3 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases

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Steve Stessman | TrustRadius Reviewer
Steve Stessman
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Verifone Point

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

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Hayden Whitworth | TrustRadius Reviewer
Hayden Whitworth
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Verifone Point

We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

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Ahmed Bajwa | TrustRadius Reviewer
Ahmed Bajwa
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Verifone Point

  • No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
  • No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Chargent

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Verifone Point

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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