What users are saying about
Top Rated
269 Ratings
6 Ratings
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Score 6.9 out of 100
Top Rated
269 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    BI Standard Reporting

    Keen, a Chargify company

    Feature Set Not Supported
    N/A
    7.9

    Looker

    79%
    Looker ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    7.5
    75%
    53 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    8.3
    83%
    62 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    7.7
    77%
    50 Ratings

    Ad-hoc Reporting

    Keen, a Chargify company

    Feature Set Not Supported
    N/A
    7.7

    Looker

    77%
    Looker ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    7.9
    79%
    63 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.1
    81%
    62 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    7.1
    71%
    24 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    7.8
    78%
    64 Ratings

    Report Output and Scheduling

    Keen, a Chargify company

    Feature Set Not Supported
    N/A
    7.6

    Looker

    76%
    Looker ranks higher in 4/4 features

    Publish to Web

    N/A
    0 Ratings
    8.0
    80%
    50 Ratings

    Publish to PDF

    N/A
    0 Ratings
    7.3
    73%
    52 Ratings

    Report Versioning

    N/A
    0 Ratings
    7.8
    78%
    39 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    7.3
    73%
    59 Ratings

    Data Discovery and Visualization

    Keen, a Chargify company

    Feature Set Not Supported
    N/A
    6.7

    Looker

    67%
    Looker ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    7.9
    79%
    60 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    7.6
    76%
    52 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    4.6
    46%
    6 Ratings

    Access Control and Security

    Keen, a Chargify company

    Feature Set Not Supported
    N/A
    7.3

    Looker

    73%
    Looker ranks higher in 3/3 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    7.3
    73%
    60 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    7.4
    74%
    57 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    7.1
    71%
    57 Ratings

    Mobile Capabilities

    Keen, a Chargify company

    Feature Set Not Supported
    N/A
    6.1

    Looker

    61%
    Looker ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    7.2
    72%
    40 Ratings

    Mobile Application

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    7.4
    74%
    37 Ratings

    Attribute Ratings

    • Looker is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.9

    Keen, a Chargify company

    69%
    3 Ratings
    8.1

    Looker

    81%
    64 Ratings

    Likelihood to Renew

    Keen, a Chargify company

    N/A
    0 Ratings
    9.0

    Looker

    90%
    4 Ratings

    Usability

    Keen, a Chargify company

    N/A
    0 Ratings
    8.0

    Looker

    80%
    12 Ratings

    Support Rating

    Keen, a Chargify company

    N/A
    0 Ratings
    7.9

    Looker

    79%
    16 Ratings

    Likelihood to Recommend

    Keen, a Chargify company

    To run more visual, analytical models, it is great. Leave the statistics to your other programs.
    Anonymous | TrustRadius Reviewer

    Looker

    For less evolved reporting, it is not bad at all. It is not designed to scale, fully. I mean that as long as you do not intend to scale, it is a good product for your company. Log aggregation level reporting is not suited for Looker. Customer facing data reporting is. As long as the reporting is not too multi-dimensional, Looker is good.
    Joe Hughes | TrustRadius Reviewer

    Pros

    Keen, a Chargify company

    • It has been great for configuring and representing data trends for our own company as well as our clients.
    • It is very helpful for viewing and understanding trends within our own datasets without being too overwhelming
    • The user interface is very streamlined and doesn't take too long to learn so there isn't a lot of time wasted.
    Anonymous | TrustRadius Reviewer

    Looker

    • It's on-demand and in the cloud, we don't have to mess with AMIs or scaling issues
    • Looker's data domain creating tool is better than anything we've seen
    • LookML, Looker's specialized language is incredibly extensible and allows us to connect and visualize almost any data type
    Anonymous | TrustRadius Reviewer

    Cons

    Keen, a Chargify company

    • Cost is a little much for something we could do in house, given, it would take us much longer
    • Would be better to be more compatible with other analytical software
    • Could improve on code editing capabilities
    Shelby Bowden | TrustRadius Reviewer

    Looker

    • Mobile viewing is HTML based, not always highly viewable.
    • Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
    • Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Keen, a Chargify company

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Looker

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Keen, a Chargify company

    No score
    No answers yet
    No answers on this topic

    Looker

    Looker 9.0
    Based on 4 answers
    We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
    Anonymous | TrustRadius Reviewer

    Usability

    Keen, a Chargify company

    No score
    No answers yet
    No answers on this topic

    Looker

    Looker 8.0
    Based on 12 answers
    Nontechnical users can create reports easily. Can create customized reports individually or on the whole for the group. Slicing and dicing data through Looker fairly simple. Drill-downs are much better than anticipated. Especially heat map drill-downs, became most popular within the company, considering the company is a location analytics ad tech company.
    Anson Abraham | TrustRadius Reviewer

    Support Rating

    Keen, a Chargify company

    No score
    No answers yet
    No answers on this topic

    Looker

    Looker 7.9
    Based on 16 answers
    Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
    Jasmeet S Babra | TrustRadius Reviewer

    Alternatives Considered

    Keen, a Chargify company

    They have minor similarities, so they are not easily comparable. Keen is one of a kind and does not have a great alternative. It just needs a little work and developers will be addicted to it.
    Anonymous | TrustRadius Reviewer

    Looker

    Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
    Purav Vaidya | TrustRadius Reviewer

    Return on Investment

    Keen, a Chargify company

    No answers on this topic

    Looker

    • The platform allows you to create visual representations of your data and store them in charts, graphs and maps.
    • Gives the business owner the flexibility to visualize their data in a real time manner, thereby enabling the business owner to be on top of their data and understand its dynamics.
    Greg Alder | TrustRadius Reviewer

    Screenshots

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