Chargify vs Kansys Edge (formerly Ericsson Enterprise & Cloud Billing or ECB)

• Chargify's API is solid and easy to use, including JSON and XML interfaces.
• Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
• Chargify listens to its customer base and their suggestions for feature enhancements.

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• Easy functionality integration with other financial systems.
• We were able to integrate it with CRM programs and that helped in expediting the subscription services.
• Rich API features and proper documentation helped a lot.

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• Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
• Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
• Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.

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• Pricing model could be more competitive with similar services.
• If we wanted to use one time payment, it required lot of hassle and workaround.

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• The positive impact was mostly when we actually did need subscriptions. The negative impact came when we pivoted to a more focused type of product, which did not need user subscriptions. Because we were reusing the code and had already done all the setup (and had a skeleton crew), we stayed with Chargify, but many times it got in the way. Had we continued as a business, we would have switched to just using Braintree.

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• Applying discounts and batch pricing to services were easy and saved time.
• Self-service portals for customers to manage their own information and accounts helped build good client relations and interactions.

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