What users are saying about
29 Ratings
13 Ratings
29 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Chargify

If you are a small startup, likely to be charging only in one currency, then Chargify will likely be suitable for you, as it was for us when we first started. However, as you expand and need to charge in additional currencies and require good reporting, you might find Chargify becomes more cumbersome. You do get a very stable and reliable billing platform with Chargify. I can't recall any downtime dues to issues. In the last 5 years, there have been only been 2 times where the app was down, both for scheduled maintenance. The communication leading up to the downtime was excellent, the app was up and running well within the maintenance window and everything kept functioning smoothly afterward.
Nikhil George | TrustRadius Reviewer

SaaSOptics

SaaSOptics is awesome for growing companies that want to automate their invoicing. I like that it is also aimed at subscription based sales structures rather than sales that occur at a single point in time (but has the ability to support both). SaaSOptics makes it super easy to keep track of subscriptions, renewals, co-terms, etc. The reporting is a great feature, but we are unable to use most of the reports as we are a cash-based accounting firm. SO caters to accrual accounting and GAAP compliant firms which makes sense as it is the most commonly accepted accounting basis here in the US, but many small SaaS start-ups are still operating on cash basis. We are one of those companies, so we are able to get a ton of use out of the invoicing side of things, a lot of the reports are useless for us. We also wish SO had a commission module since we already integrate our CRM and accounting softwares into it, but that is not a make it or break it for us. We love the time SO has saved us.
Anonymous | TrustRadius Reviewer

Pros

Chargify

  • Chargify's API is solid and easy to use, including JSON and XML interfaces.
  • Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
  • Chargify listens to its customer base and their suggestions for feature enhancements.
Vinnie Murdico | TrustRadius Reviewer

SaaSOptics

  • Tracking and renewing all contracts with numerous customers
  • Invoicing customers via email
  • Tracking payments by customers by both credit card, ACH or check
Anonymous | TrustRadius Reviewer

Cons

Chargify

  • Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
  • Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
  • Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.
Heather Robinette, MBA | TrustRadius Reviewer

SaaSOptics

  • Our implementation process was a bit overwhelming. Too much information, too deep, should have focused on core functionality first. I believe they fixed this subsequent to our implementation.
  • Should be able to attach physical contract to the contract level, not at the customer level.
  • I never really used the analytics and reporting functionality, seems like it would have been great.
Christopher L. Smith | TrustRadius Reviewer

Likelihood to Renew

Chargify

Chargify 9.1
Based on 1 answer
They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.
Matthew Herrera | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Support Rating

Chargify

Chargify 8.3
Based on 2 answers
They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.
Anonymous | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargify

Chargify met a list of set requirements and our budget at the time. The main items were:
  1. Salesforce integration
  2. Payment gateway support
  3. Billing portal / self service
  4. Strong API
  5. Tax invoice support
  6. Multi country and multi currency support
Ben Fry | TrustRadius Reviewer

SaaSOptics

Zuora is a B2C subscription billing system best used for companies like Netflix. For a B2B company, the sales process can be much more complex and Zuora was never able to handle that. For the 2 years we struggled with Zuora (now referred to the dark ages within our company) we had limited access to knowledgeable support reps who understood the system and accounting/finance. Zuora did not integrate with our GL system, so only summary level data was available, which made reconciling a pain. The reporting never matched up and we had to hire a resource to go through all historical transactions to find the errors. Once SaaSOptics was implemented, it has immediately improved our ability to close our financials in a timely manner. In addition to that, their support team is the best that I've worked with across all vendors. After dealing with Zuora, we spent at least 6 months evaluating SaaSOptics to Zuora and other systems. They convinced us that they were what we needed in order to finally have accurate revenue data. Overall, we selected SaaSOptics because their system is designed for B2B, integrates with our CRM and integrates with our GL, syncing important customer level invoice data.
Mindy Molisee | TrustRadius Reviewer

Return on Investment

Chargify

  • The positive impact was mostly when we actually did need subscriptions. The negative impact came when we pivoted to a more focused type of product, which did not need user subscriptions. Because we were reusing the code and had already done all the setup (and had a skeleton crew), we stayed with Chargify, but many times it got in the way. Had we continued as a business, we would have switched to just using Braintree.
Shannon E. Wells-Mongiovi | TrustRadius Reviewer

SaaSOptics

  • Not sure about ROI yet because we've only been using it for about 4 months, but it is saving time.
  • Our management team now has standard reports with which we can manage the business.
Anonymous | TrustRadius Reviewer

Pricing Details

Chargify

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargify Editions & Modules

Edition
Scaling$2991
Success$5991
SpecializedCustom Pricing
  1. per month
Additional Pricing Details

SaaSOptics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SaaSOptics Editions & Modules

Additional Pricing Details

Add comparison