3 Ratings
Top Rated
163 Ratings
3 Ratings
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Score 8 out of 100
Top Rated
163 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Prospecting

    3.0

    Charlie App

    30%

    Oracle CX Sales

    Feature Set Not Supported
    N/A
    Charlie App ranks higher in 1/1 features

    Load time/data access

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Sales Intelligence Data Standards

    9.0

    Charlie App

    90%

    Oracle CX Sales

    Feature Set Not Supported
    N/A
    Charlie App ranks higher in 2/2 features

    Contact information

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Company information

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Charlie App

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales

    80%
    Oracle CX Sales ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Workflow management

    N/A
    0 Ratings
    7.7
    77%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Contract management

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.2
    72%
    12 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Customer Service & Support

    Charlie App

    Feature Set Not Supported
    N/A
    7.9

    Oracle CX Sales

    79%
    Oracle CX Sales ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Marketing Automation

    Charlie App

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales

    80%
    Oracle CX Sales ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    CRM Project Management

    Charlie App

    Feature Set Not Supported
    N/A
    8.8

    Oracle CX Sales

    88%
    Oracle CX Sales ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Reporting

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    CRM Reporting & Analytics

    Charlie App

    Feature Set Not Supported
    N/A
    8.5

    Oracle CX Sales

    85%
    Oracle CX Sales ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Customization

    Charlie App

    Feature Set Not Supported
    N/A
    8.4

    Oracle CX Sales

    84%
    Oracle CX Sales ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Security

    Charlie App

    Feature Set Not Supported
    N/A
    8.0

    Oracle CX Sales

    80%
    Oracle CX Sales ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.4
    74%
    13 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Social CRM

    Charlie App

    Feature Set Not Supported
    N/A
    7.7

    Oracle CX Sales

    77%
    Oracle CX Sales ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Social engagement

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Integrations with 3rd-party Software

    Charlie App

    Feature Set Not Supported
    N/A
    7.8

    Oracle CX Sales

    78%
    Oracle CX Sales ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Compensation management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Platform

    Charlie App

    Feature Set Not Supported
    N/A
    8.3

    Oracle CX Sales

    83%
    Oracle CX Sales ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Attribute Ratings

    • Oracle CX Sales is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Charlie App

    70%
    1 Rating
    7.6

    Oracle CX Sales

    76%
    44 Ratings

    Usability

    Charlie App

    N/A
    0 Ratings
    7.5

    Oracle CX Sales

    75%
    11 Ratings

    Support Rating

    Charlie App

    N/A
    0 Ratings
    7.5

    Oracle CX Sales

    75%
    11 Ratings

    Online Training

    Charlie App

    N/A
    0 Ratings
    8.0

    Oracle CX Sales

    80%
    1 Rating

    Contract Terms and Pricing Model

    Charlie App

    N/A
    0 Ratings
    7.0

    Oracle CX Sales

    70%
    1 Rating

    Professional Services

    Charlie App

    N/A
    0 Ratings
    10.0

    Oracle CX Sales

    100%
    1 Rating

    Likelihood to Recommend

    Charlie App

    If you are in any type of sales, and meeting with people, it is a must. If you already know you contact well, it doesn't have as much value for that particular meeting. Also I wish there was a way to not sync internal meetings, as it just provides clutter, and I don't need info on those people.
    Kevin Gilman | TrustRadius Reviewer

    Oracle CX Sales

    Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
    Anshu Na | TrustRadius Reviewer

    Pros

    Charlie App

    • They easily connect with my Outlook to sync my upcoming meetings.
    • It provides me with the social profiles of people I am meeting with.
    • It gives me the ability to have all my info about my contact in one place to easily review.
    Kevin Gilman | TrustRadius Reviewer

    Oracle CX Sales

    • Easy to sell products[.]
    • Build customers and make customer hub[.]
    • Tracking the sales cycle from marketing to sell the product[.]
    • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
    • Getting customers issues after and before selling[.]
    • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
    • Restrict users using RBAC role based access[.]
    Adel Abu Ghazaleh | TrustRadius Reviewer

    Cons

    Charlie App

    • At times it doesn't pull a social profile for the contact correctly, or at all, when I know the person has a profile.
    • The interface is a little clunky, and the font is too large. It could be a lot smaller and still effective.
    • It takes a lot of time to sync at points, which is frustrating.
    Kevin Gilman | TrustRadius Reviewer

    Oracle CX Sales

    • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
    • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
    • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
    ABRAHAM PABLO | TrustRadius Reviewer

    Pricing Details

    Charlie App

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Charlie App Editions & Modules

    Additional Pricing Details

    Oracle CX Sales

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $65 Per User Per Month

    Oracle CX Sales Editions & Modules

    Edition
    Professional$65.001
    Standard$100.001
    Enterprise$200.001
    Premium$300.001
    1. Per User Per Month
    Additional Pricing Details

    Usability

    Charlie App

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales

    Oracle CX Sales 7.5
    Based on 11 answers
    Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
    Priya Joshi | TrustRadius Reviewer

    Support Rating

    Charlie App

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales

    Oracle CX Sales 7.5
    Based on 11 answers
    The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
    Graeme Canter | TrustRadius Reviewer

    Online Training

    Charlie App

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales

    Oracle CX Sales 8.0
    Based on 1 answer
    Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
    Anshu Na | TrustRadius Reviewer

    Alternatives Considered

    Charlie App

    The thing that Charlie does best is it aggregates everything in one place. It allows me to have a one-stop shop, that I can quickly review prior to heading into a meeting. People are usually amazed with the amount of info that Charlie can give you, and it almost always works its way into my sales call.
    Kevin Gilman | TrustRadius Reviewer

    Oracle CX Sales

    As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Charlie App

    No score
    No answers yet
    No answers on this topic

    Oracle CX Sales

    Oracle CX Sales 7.0
    Based on 1 answer
    When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
    Graeme Canter | TrustRadius Reviewer

    Return on Investment

    Charlie App

    • The info I pull from Charlie prior to the meeting is almost always brought up as a conversation starter.
    • Charlie helps my relationships go deeper than just surface level info.
    • The ability to go deeper in my relationships while using Charlie has absolutely closed me business.
    Kevin Gilman | TrustRadius Reviewer

    Oracle CX Sales

    • It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
    • When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
    • As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
    Simon Vargas | TrustRadius Reviewer

    Screenshots

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