What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 3 reviews and ratings
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 31 reviews and ratings
Feature Set Ratings
- Node.io by SugarCRM ranks higher in 2 feature sets: Prospecting, Sales Intelligence Data Standards
Prospecting

3.0
Charlie App
30%
8.1
Node.io by SugarCRM
81%
Node.io by SugarCRM ranks higher in 6/6 features
Node.io by SugarCRM ranks higher in 6/6 features
Load time/data access
3.0
30%
1 Rating
8.3
83%
3 Ratings
Advanced search
N/A
0 Ratings
9.3
93%
3 Ratings
Identification of new leads
N/A
0 Ratings
9.0
90%
3 Ratings
List quality
N/A
0 Ratings
7.0
70%
2 Ratings
List upload/download
N/A
0 Ratings
6.5
65%
2 Ratings
Ideal customer targeting
N/A
0 Ratings
8.5
85%
2 Ratings
Sales Intelligence Data Standards

9.0
Charlie App
90%
9.6
Node.io by SugarCRM
96%
Node.io by SugarCRM ranks higher in 3/3 features
Node.io by SugarCRM ranks higher in 3/3 features
Contact information
9.0
90%
1 Rating
9.3
93%
3 Ratings
Company information
9.0
90%
1 Rating
10.0
100%
3 Ratings
Industry information
N/A
0 Ratings
9.5
95%
2 Ratings
Data Augmentation & Lead Qualification

Charlie App
Feature Set Not Supported
N/A
8.0
Node.io by SugarCRM
80%
Node.io by SugarCRM ranks higher in 8/8 features
Node.io by SugarCRM ranks higher in 8/8 features
Lead qualification process
N/A
0 Ratings
9.0
90%
3 Ratings
Smart lists and recommendations
N/A
0 Ratings
8.0
80%
2 Ratings
Salesforce integration
N/A
0 Ratings
10.0
100%
1 Rating
Company/business profiles
N/A
0 Ratings
9.0
90%
2 Ratings
Alerts and reminders
N/A
0 Ratings
8.7
87%
3 Ratings
Data hygiene
N/A
0 Ratings
5.3
53%
3 Ratings
Tags
N/A
0 Ratings
8.0
80%
2 Ratings
Filters and segmentation
N/A
0 Ratings
6.0
60%
2 Ratings
Sales Intelligence Email Features

Charlie App
Feature Set Not Supported
N/A
10.0
Node.io by SugarCRM
100%
Node.io by SugarCRM ranks higher in 2/2 features
Node.io by SugarCRM ranks higher in 2/2 features
Sales email templates
N/A
0 Ratings
10.0
100%
1 Rating
Append emails to records
N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- Node.io by SugarCRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Charlie App
70%
1 Rating
7.6
Node.io by SugarCRM
76%
4 Ratings
Likelihood to Recommend
Charlie App
If you are in any type of sales, and meeting with people, it is a must. If you already know you contact well, it doesn't have as much value for that particular meeting. Also I wish there was a way to not sync internal meetings, as it just provides clutter, and I don't need info on those people.
National Account Executive
American Public Media GroupBroadcast Media, 501-1000 employees
Node.io by SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Case Analyst
Community Tax LLCAccounting, 51-200 employees
Pros
Charlie App
- They easily connect with my Outlook to sync my upcoming meetings.
- It provides me with the social profiles of people I am meeting with.
- It gives me the ability to have all my info about my contact in one place to easily review.
National Account Executive
American Public Media GroupBroadcast Media, 501-1000 employees
Node.io by SugarCRM
- Recalls data quickly and efficiently
- Allows data to be easily transferred between employees and departments
- Clear signaling of the client's case status and preferences for service
File clerk
Community TaxFinancial Services, 51-200 employees
Cons
Charlie App
- At times it doesn't pull a social profile for the contact correctly, or at all, when I know the person has a profile.
- The interface is a little clunky, and the font is too large. It could be a lot smaller and still effective.
- It takes a lot of time to sync at points, which is frustrating.
National Account Executive
American Public Media GroupBroadcast Media, 501-1000 employees
Node.io by SugarCRM
- I feel like there are unnecessary steps needed when saving work, which makes it time consuming at times.
- Being able to create my own dashboards to my liking has been a challenge and I have had to ask IT to assist with that.
- The system has gone down many times on me, I am not sure if it due to updates, but it does disturb my productivity.
Senior Case Analyst
Community Tax, LLCFinancial Services, 51-200 employees
Pricing Details
Charlie App
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Node.io by SugarCRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Charlie App
The thing that Charlie does best is it aggregates everything in one place. It allows me to have a one-stop shop, that I can quickly review prior to heading into a meeting. People are usually amazed with the amount of info that Charlie can give you, and it almost always works its way into my sales call.
National Account Executive
American Public Media GroupBroadcast Media, 501-1000 employees
Node.io by SugarCRM
Node excels when it comes to lead intelligence like account-level and market insights. Its lead management module gives better segmentation and account identification. It is a good choice for mid-size companies (50-1000 employees) and their quality of support is very satisfactory. Its searchable data gives accurate results and its ease of integration with Salesforce is an added advantage over its competitors.
Web Technologist
Left Right MindInformation Technology and Services, 51-200 employees
Return on Investment
Charlie App
- The info I pull from Charlie prior to the meeting is almost always brought up as a conversation starter.
- Charlie helps my relationships go deeper than just surface level info.
- The ability to go deeper in my relationships while using Charlie has absolutely closed me business.
National Account Executive
American Public Media GroupBroadcast Media, 501-1000 employees
Node.io by SugarCRM
- Random updates.
- Licenses per user.
- Automatically logging out.
Case Analyst
Community Tax LLCAccounting, 51-200 employees