What users are saying about
2 Ratings
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Score 7 out of 100
30 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Charlie App

If you are in any type of sales, and meeting with people, it is a must. If you already know you contact well, it doesn't have as much value for that particular meeting. Also I wish there was a way to not sync internal meetings, as it just provides clutter, and I don't need info on those people.
Kevin Gilman | TrustRadius Reviewer

Node.io by SugarCRM

The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Joshua Willemse | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

Charlie App
3.0
Node.io by SugarCRM
8.1
Load time/data access
Charlie App
3.0
Node.io by SugarCRM
8.3
Advanced search
Charlie App
Node.io by SugarCRM
9.3
Identification of new leads
Charlie App
Node.io by SugarCRM
9.0
List quality
Charlie App
Node.io by SugarCRM
7.0
List upload/download
Charlie App
Node.io by SugarCRM
6.5
Ideal customer targeting
Charlie App
Node.io by SugarCRM
8.5

Sales Intelligence Data Standards

Charlie App
9.0
Node.io by SugarCRM
9.6
Contact information
Charlie App
9.0
Node.io by SugarCRM
9.3
Company information
Charlie App
9.0
Node.io by SugarCRM
10.0
Industry information
Charlie App
Node.io by SugarCRM
9.5

Data Augmentation & Lead Qualification

Charlie App
Node.io by SugarCRM
8.0
Lead qualification process
Charlie App
Node.io by SugarCRM
9.0
Smart lists and recommendations
Charlie App
Node.io by SugarCRM
8.0
Salesforce integration
Charlie App
Node.io by SugarCRM
10.0
Company/business profiles
Charlie App
Node.io by SugarCRM
9.0
Alerts and reminders
Charlie App
Node.io by SugarCRM
8.7
Data hygiene
Charlie App
Node.io by SugarCRM
5.3
Tags
Charlie App
Node.io by SugarCRM
8.0
Filters and segmentation
Charlie App
Node.io by SugarCRM
6.0

Sales Intelligence Email Features

Charlie App
Node.io by SugarCRM
10.0
Sales email templates
Charlie App
Node.io by SugarCRM
10.0
Append emails to records
Charlie App
Node.io by SugarCRM
10.0

Pros

Charlie App

  • They easily connect with my Outlook to sync my upcoming meetings.
  • It provides me with the social profiles of people I am meeting with.
  • It gives me the ability to have all my info about my contact in one place to easily review.
Kevin Gilman | TrustRadius Reviewer

Node.io by SugarCRM

  • Recalls data quickly and efficiently
  • Allows data to be easily transferred between employees and departments
  • Clear signaling of the client's case status and preferences for service
John Keefe | TrustRadius Reviewer

Cons

Charlie App

  • At times it doesn't pull a social profile for the contact correctly, or at all, when I know the person has a profile.
  • The interface is a little clunky, and the font is too large. It could be a lot smaller and still effective.
  • It takes a lot of time to sync at points, which is frustrating.
Kevin Gilman | TrustRadius Reviewer

Node.io by SugarCRM

  • I feel like there are unnecessary steps needed when saving work, which makes it time consuming at times.
  • Being able to create my own dashboards to my liking has been a challenge and I have had to ask IT to assist with that.
  • The system has gone down many times on me, I am not sure if it due to updates, but it does disturb my productivity.
Perla V. Ordonez | TrustRadius Reviewer

Alternatives Considered

Charlie App

The thing that Charlie does best is it aggregates everything in one place. It allows me to have a one-stop shop, that I can quickly review prior to heading into a meeting. People are usually amazed with the amount of info that Charlie can give you, and it almost always works its way into my sales call.
Kevin Gilman | TrustRadius Reviewer

Node.io by SugarCRM

Node excels when it comes to lead intelligence like account-level and market insights. Its lead management module gives better segmentation and account identification. It is a good choice for mid-size companies (50-1000 employees) and their quality of support is very satisfactory. Its searchable data gives accurate results and its ease of integration with Salesforce is an added advantage over its competitors.
Rahul Dhangar | TrustRadius Reviewer

Return on Investment

Charlie App

  • The info I pull from Charlie prior to the meeting is almost always brought up as a conversation starter.
  • Charlie helps my relationships go deeper than just surface level info.
  • The ability to go deeper in my relationships while using Charlie has absolutely closed me business.
Kevin Gilman | TrustRadius Reviewer

Node.io by SugarCRM

  • Random updates.
  • Licenses per user.
  • Automatically logging out.
Joshua Willemse | TrustRadius Reviewer

Pricing Details

Charlie App

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Node.io by SugarCRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Charlie App
7.0
Node.io by SugarCRM
7.7

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