ChartLogic EMR vs. ClearCare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChartLogic EMR
Score 7.5 out of 10
N/A
ChartLogic EMR is designed as a customizable and modular electronic medical record system by ChartLogic, which has since merged with Medsphere in 2016.N/A
ClearCare
Score 7.9 out of 10
N/A
ClearCare is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.N/A
Pricing
ChartLogic EMRClearCare
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChartLogic EMRClearCare
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ChartLogic EMRClearCare
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
ChartLogic EMR
8.4
1 Ratings
6% above category average
ClearCare
8.3
11 Ratings
5% above category average
Real-time eligibility verification8.01 Ratings8.04 Ratings
Claims management8.01 Ratings6.93 Ratings
Coding9.01 Ratings10.05 Ratings
Patient billing8.01 Ratings8.411 Ratings
Financial Reporting9.01 Ratings8.010 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
ChartLogic EMR
8.6
1 Ratings
8% above category average
ClearCare
8.4
10 Ratings
6% above category average
Rule-based scheduling8.01 Ratings7.78 Ratings
Automated appointment reminders9.01 Ratings9.08 Ratings
Automated patient check-in9.01 Ratings9.04 Ratings
Multi-location support9.01 Ratings9.25 Ratings
Calendar interface8.01 Ratings7.18 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
ChartLogic EMR
9.1
2 Ratings
20% above category average
ClearCare
8.3
11 Ratings
11% above category average
Charting / document management9.02 Ratings8.411 Ratings
Templates10.02 Ratings8.07 Ratings
Patient portal9.01 Ratings8.47 Ratings
Mobile/tablet support6.01 Ratings7.710 Ratings
Fax integration9.02 Ratings9.01 Ratings
Integration with other EMR and PM systems10.02 Ratings9.01 Ratings
Workflow automation9.01 Ratings8.04 Ratings
Speech recognition9.02 Ratings9.01 Ratings
Customization10.02 Ratings7.06 Ratings
E-prescribing10.02 Ratings9.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
ChartLogic EMR
9.0
2 Ratings
7% above category average
ClearCare
7.2
11 Ratings
15% below category average
HIPAA compliance10.03 Ratings9.016 Ratings
Role-based permission levels9.02 Ratings8.411 Ratings
Data backups and redundancy8.02 Ratings6.55 Ratings
Local mode / networking failsafe9.02 Ratings5.04 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
ChartLogic EMR
9.0
2 Ratings
14% above category average
ClearCare
7.8
11 Ratings
1% below category average
Task tracking9.02 Ratings7.711 Ratings
Specialty-specific workflows9.01 Ratings6.75 Ratings
Multi-office / multi-physician capabilities9.01 Ratings9.02 Ratings
Best Alternatives
ChartLogic EMRClearCare
Small Businesses
athenaClinicals
athenaClinicals
Score 7.7 out of 10
athenaClinicals
athenaClinicals
Score 7.7 out of 10
Medium-sized Companies
CareLogic EHR, by Qualifacts
CareLogic EHR, by Qualifacts
Score 9.6 out of 10
CareLogic EHR, by Qualifacts
CareLogic EHR, by Qualifacts
Score 9.6 out of 10
Enterprises
Allscripts Professional EHR
Allscripts Professional EHR
Score 9.3 out of 10
Allscripts Professional EHR
Allscripts Professional EHR
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChartLogic EMRClearCare
Likelihood to Recommend
9.0
(2 ratings)
7.1
(12 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(4 ratings)
User Testimonials
ChartLogic EMRClearCare
Likelihood to Recommend
Medsphere Systems Corporation
ChartLogic is great for a practice that wants an EMR but doesn't want/need all the bells and whistles of a giant like Epic. It allows each individual doctor to create their own templates, smart fields and ways of seeing their messages, encounters etc so that while you have one EMR system each doctor can make it their own. Little to no computer experience or training needed to make things work easily.
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ClearCare
ClearCare/WellSky is not a software I would go out of my way to endorse. The coding bugs are numerous and fixing those bugs is not at all a priority. Unfortunately, it is still the most robust platform of it's kind - reporting, customization, integrations, automation capabilities, mobile app for caregivers - and with it becoming part of WellSky I am hopeful they will now have the resources to allocate for bug squishing
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Pros
Medsphere Systems Corporation
  • Quick. Very quick.
  • Simple and elegant interface.
  • Simultaneous past and present records view.
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ClearCare
  • Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
  • Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
  • Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
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Cons
Medsphere Systems Corporation
  • Seems to usually be one extra unneeded "ok" button you have to click to make things save
  • Wish it had more reporting options
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ClearCare
  • ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
  • You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
  • The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
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Usability
Medsphere Systems Corporation
No answers on this topic
ClearCare
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
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Support Rating
Medsphere Systems Corporation
No answers on this topic
ClearCare
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
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Alternatives Considered
Medsphere Systems Corporation
Haven't used many others but out of the ones I have used, it's the best and I definitely recommend it.
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ClearCare
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
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Return on Investment
Medsphere Systems Corporation
  • ChartLogic has been a great EMR for us at a reasonable price point.
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ClearCare
  • POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
  • NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
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ScreenShots