What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 101

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves profile photo

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.0
Agent dashboard
ChaseData Call Center Software
7.0
Validate callers
ChaseData Call Center Software
7.0
Outbound response
ChaseData Call Center Software
7.0
Call forwarding
ChaseData Call Center Software
7.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Warm transfer
ChaseData Call Center Software
7.0
Predictive dialing
ChaseData Call Center Software
7.0
Call scripts
ChaseData Call Center Software
7.0
Call tracking
ChaseData Call Center Software
7.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.0
Inbound call routing
ChaseData Call Center Software
7.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Recording
ChaseData Call Center Software
7.0
Quality management
ChaseData Call Center Software
7.0
Call analytics
ChaseData Call Center Software
7.0
Historical reporting
ChaseData Call Center Software
7.0
Live reporting
ChaseData Call Center Software
7.0

Pros

ChaseData Call Center Software

  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Arlen Graves profile photo

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves profile photo

Alternatives Considered

ChaseData Call Center Software

When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
Arlen Graves profile photo

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves profile photo

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison