What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned support org.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
Cisco Finesse
9.0
Agent dashboard
ChaseData Call Center Software
8.0
Cisco Finesse
9.6
Validate callers
ChaseData Call Center Software
8.0
Cisco Finesse
9.0
Outbound response
ChaseData Call Center Software
8.0
Cisco Finesse
7.7
Call forwarding
ChaseData Call Center Software
7.0
Cisco Finesse
8.4
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Cisco Finesse
8.0
Warm transfer
ChaseData Call Center Software
7.0
Cisco Finesse
8.0
Predictive dialing
ChaseData Call Center Software
8.0
Cisco Finesse
9.3
Call scripts
ChaseData Call Center Software
7.0
Cisco Finesse
10.0
Call tracking
ChaseData Call Center Software
8.0
Cisco Finesse
9.4
Interactive voice response
ChaseData Call Center Software
Cisco Finesse
10.0
REST APIs
ChaseData Call Center Software
Cisco Finesse
10.0
Multichannel integration
ChaseData Call Center Software
Cisco Finesse
8.0
CRM software integration
ChaseData Call Center Software
Cisco Finesse
10.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
Cisco Finesse
9.0
Inbound call routing
ChaseData Call Center Software
7.0
Cisco Finesse
9.4
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Cisco Finesse
8.0
Recording
ChaseData Call Center Software
8.0
Cisco Finesse
9.4
Quality management
ChaseData Call Center Software
7.0
Cisco Finesse
10.0
Call analytics
ChaseData Call Center Software
9.0
Cisco Finesse
8.7
Historical reporting
ChaseData Call Center Software
9.0
Cisco Finesse
8.0
Live reporting
ChaseData Call Center Software
8.0
Cisco Finesse
9.0
Customer surveys
ChaseData Call Center Software
Cisco Finesse
9.4
Customer interaction analytics
ChaseData Call Center Software
Cisco Finesse
9.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Cisco Finesse

  • A bit buggy at times, will set reps to unavailable unknowingly.
Anonymous | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Cisco Finesse

  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
Cisco Finesse
8.4

Support Rating

ChaseData Call Center Software
Cisco Finesse
10.0

Add comparison