ChaseData Call Center Software vs Cisco Finesse

Likelihood to Recommend

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

Read full review

Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned support org.

Read full review

Verified User

Team Lead in Customer Service

Consumer Services Company, 1001-5000 employees

View all 2 answers on this topic

Feature Rating Comparison

ChaseData Call Center Software

Cisco Finesse

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Call scripts

Call tracking

Interactive voice response

REST APIs

Multichannel integration

CRM software integration

ChaseData Call Center Software

Cisco Finesse

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Analytics / reporting
Intuitive campaign management
Data management

Read full review

Verified User

Director in Information Technology

Market Research Company, 11-50 employees

View all 2 answers on this topic

Multifunctional.
Intuitive tool.

Read full review

Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 2 answers on this topic

Cons

Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Read full review

Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

A bit buggy at times, will set reps to unavailable unknowingly.

Read full review

Verified User

Team Lead in Customer Service

Consumer Services Company, 1001-5000 employees

View all 2 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Cisco Finesse 10.0

Based on 1 answer

We have hardly had any problems, but the attention provided when we need support has been very fast and effective

Read full review

Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Read full review

Verified User

Director in Information Technology

Market Research Company, 11-50 employees

View all 2 answers on this topic

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents

Read full review

Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

View all 2 answers on this topic

Return on Investment

It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Read full review

Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.

Read full review

Verified User

Team Lead in Customer Service

Consumer Services Company, 1001-5000 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ChaseData Call Center Software

Cisco Finesse

ChaseData Call Center Software

Cisco Finesse