What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 26 reviews and ratings
Feature Set Ratings
- Cisco Finesse ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.6
ChaseData Call Center Software
76%
8.4
Cisco Finesse
84%
Cisco Finesse ranks higher in 12/13 features
Cisco Finesse ranks higher in 12/13 features
Agent dashboard
8.0
80%
2 Ratings
8.4
84%
8 Ratings
Validate callers
8.0
80%
2 Ratings
8.7
87%
7 Ratings
Outbound response
8.0
80%
2 Ratings
7.9
79%
8 Ratings
Call forwarding
7.0
70%
1 Rating
8.7
87%
7 Ratings
Click-to-call (CTC)
7.0
70%
1 Rating
8.2
82%
5 Ratings
Warm transfer
7.0
70%
1 Rating
8.4
84%
6 Ratings
Predictive dialing
8.0
80%
2 Ratings
8.1
81%
6 Ratings
Call scripts
7.0
70%
1 Rating
8.0
80%
5 Ratings
Call tracking
8.0
80%
2 Ratings
8.4
84%
8 Ratings
Interactive voice response
N/A
0 Ratings
8.5
85%
5 Ratings
REST APIs
N/A
0 Ratings
8.3
83%
4 Ratings
Multichannel integration
N/A
0 Ratings
8.5
85%
5 Ratings
CRM software integration
N/A
0 Ratings
8.4
84%
5 Ratings
Workforce Optimization (WFO)
7.9
ChaseData Call Center Software
79%
8.3
Cisco Finesse
83%
Cisco Finesse ranks higher in 7/9 features
Cisco Finesse ranks higher in 7/9 features
Inbound call routing
7.0
70%
1 Rating
8.1
81%
8 Ratings
Omnichannel inbound routing
7.0
70%
1 Rating
7.7
77%
4 Ratings
Recording
8.0
80%
2 Ratings
8.2
82%
7 Ratings
Quality management
7.0
70%
1 Rating
9.0
90%
6 Ratings
Call analytics
9.0
90%
2 Ratings
8.2
82%
7 Ratings
Historical reporting
9.0
90%
2 Ratings
8.5
85%
7 Ratings
Live reporting
8.0
80%
2 Ratings
8.5
85%
7 Ratings
Customer surveys
N/A
0 Ratings
8.8
88%
6 Ratings
Customer interaction analytics
N/A
0 Ratings
8.0
80%
5 Ratings
Attribute Ratings
- ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChaseData Call Center Software
90%
2 Ratings
8.4
Cisco Finesse
84%
8 Ratings
Support Rating
ChaseData Call Center Software
N/A
0 Ratings
10.0
Cisco Finesse
100%
2 Ratings
Likelihood to Recommend
ChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Cisco Finesse
Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
Pros
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesCisco Finesse
- Keep detail record of the agent and supervisor activity.
- Help to create agent and give them access to different teams and different skill groups.
- Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employeesCons
ChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Cisco Finesse
- Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
Pricing Details
ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Finesse
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
ChaseData Call Center Software
No score
No answers yet
No answers on this topic
Cisco Finesse
Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Ingeniero
Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees
Alternatives Considered
ChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesCisco Finesse
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Graphic Designer
BlkmarketDesign, 1-10 employees
Return on Investment
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Cisco Finesse
- Cisco brought us into the modern world of calls and call recording capabilities.
- Cisco's crashes would cripple operations at times.
- Overall functionality for visibility was a vast improvement from Avaya.

Verified User
Contributor in Other
Transportation/Trucking/Railroad Company, 201-500 employees