What users are saying about
2 Ratings
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Score 9 out of 100
26 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Cisco Finesse ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
8.4

Cisco Finesse

84%
Cisco Finesse ranks higher in 12/13 features

Agent dashboard

8.0
80%
2 Ratings
8.4
84%
8 Ratings

Validate callers

8.0
80%
2 Ratings
8.7
87%
7 Ratings

Outbound response

8.0
80%
2 Ratings
7.9
79%
8 Ratings

Call forwarding

7.0
70%
1 Rating
8.7
87%
7 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.2
82%
5 Ratings

Warm transfer

7.0
70%
1 Rating
8.4
84%
6 Ratings

Predictive dialing

8.0
80%
2 Ratings
8.1
81%
6 Ratings

Call scripts

7.0
70%
1 Rating
8.0
80%
5 Ratings

Call tracking

8.0
80%
2 Ratings
8.4
84%
8 Ratings

Interactive voice response

N/A
0 Ratings
8.5
85%
5 Ratings

REST APIs

N/A
0 Ratings
8.3
83%
4 Ratings

Multichannel integration

N/A
0 Ratings
8.5
85%
5 Ratings

CRM software integration

N/A
0 Ratings
8.4
84%
5 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.3

Cisco Finesse

83%
Cisco Finesse ranks higher in 7/9 features

Inbound call routing

7.0
70%
1 Rating
8.1
81%
8 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
7.7
77%
4 Ratings

Recording

8.0
80%
2 Ratings
8.2
82%
7 Ratings

Quality management

7.0
70%
1 Rating
9.0
90%
6 Ratings

Call analytics

9.0
90%
2 Ratings
8.2
82%
7 Ratings

Historical reporting

9.0
90%
2 Ratings
8.5
85%
7 Ratings

Live reporting

8.0
80%
2 Ratings
8.5
85%
7 Ratings

Customer surveys

N/A
0 Ratings
8.8
88%
6 Ratings

Customer interaction analytics

N/A
0 Ratings
8.0
80%
5 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.4

Cisco Finesse

84%
8 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
10.0

Cisco Finesse

100%
2 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
Sara Estevez | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Cisco Finesse

  • Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.
Sara Estevez | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Cisco Finesse

Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Cisco Finesse

We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Dominic Farrow | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Cisco Finesse

  • Cisco brought us into the modern world of calls and call recording capabilities.
  • Cisco's crashes would cripple operations at times.
  • Overall functionality for visibility was a vast improvement from Avaya.
Anonymous | TrustRadius Reviewer

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