ChaseData Call Center Software vs. Webex Contact Center

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

Incentivized

The Webex Contact Center enables rapid deployment for the customer and offers a wide range of customization. It is suitable for small businesses that want to quickly deploy a basic contact center, but also for larger ones with more complex needs like multi-channel or CRM integration.

Incentivized

• Analytics / reporting
• Intuitive campaign management
• Data management

Incentivized

• Simple and easy to use dashboard
• Auto generation of transcripts
• AI supporting the operator as a virtual assistant
• Well suited for a large number of user
• Customer support

• Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Incentivized

• The chat space could be improved within the call rooms to be able to share quick writings.
• In international calls there are usually failures, especially audio.
• Being able to have an unlimited number of users at the same time in basic rooms.

Incentivized

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Incentivized

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

Incentivized

• It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
• Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Incentivized

• It doesn't take a lot of investment to train new Webex users.
• Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
• It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.

Incentivized