What users are saying about
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Top Rated
47 Ratings
2 Ratings
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Score 9 out of 100

CloudTalk

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Top Rated
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • ChaseData Call Center Software ranks higher in 1 feature set: Workforce Optimization (WFO)
  • CloudTalk ranks higher in 1 feature set: Contact Center Software

Contact Center Software

7.6

ChaseData Call Center Software

76%
7.9

CloudTalk

79%
CloudTalk ranks higher in 10/13 features

Agent dashboard

8.0
80%
2 Ratings
8.5
85%
37 Ratings

Validate callers

8.0
80%
2 Ratings
7.4
74%
32 Ratings

Outbound response

8.0
80%
2 Ratings
8.2
82%
34 Ratings

Call forwarding

7.0
70%
1 Rating
8.8
88%
33 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.8
88%
32 Ratings

Warm transfer

7.0
70%
1 Rating
7.5
75%
25 Ratings

Predictive dialing

8.0
80%
2 Ratings
7.2
72%
19 Ratings

Call scripts

7.0
70%
1 Rating
7.7
77%
20 Ratings

Call tracking

8.0
80%
2 Ratings
7.6
76%
29 Ratings

Interactive voice response

N/A
0 Ratings
7.3
73%
22 Ratings

REST APIs

N/A
0 Ratings
7.5
75%
24 Ratings

Multichannel integration

N/A
0 Ratings
7.6
76%
24 Ratings

CRM software integration

N/A
0 Ratings
8.6
86%
30 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
7.6

CloudTalk

76%
CloudTalk ranks higher in 6/9 features

Inbound call routing

7.0
70%
1 Rating
7.9
79%
29 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
7.4
74%
23 Ratings

Recording

8.0
80%
2 Ratings
7.7
77%
32 Ratings

Quality management

7.0
70%
1 Rating
7.7
77%
28 Ratings

Call analytics

9.0
90%
2 Ratings
8.2
82%
33 Ratings

Historical reporting

9.0
90%
2 Ratings
7.9
79%
31 Ratings

Live reporting

8.0
80%
2 Ratings
8.3
83%
29 Ratings

Customer surveys

N/A
0 Ratings
6.8
68%
21 Ratings

Customer interaction analytics

N/A
0 Ratings
7.0
70%
21 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.9

CloudTalk

89%
37 Ratings

Likelihood to Renew

ChaseData Call Center Software

N/A
0 Ratings
8.2

CloudTalk

82%
1 Rating

Usability

ChaseData Call Center Software

N/A
0 Ratings
8.3

CloudTalk

83%
5 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
5.9

CloudTalk

59%
17 Ratings

Implementation Rating

ChaseData Call Center Software

N/A
0 Ratings
8.2

CloudTalk

82%
1 Rating

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

CloudTalk

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Anonymous | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

CloudTalk

  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Samantha Semuhin | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user or company/month (invoiced annually)

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Likelihood to Renew

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 8.2
Based on 1 answer
It is working and affordable
Trevor Nicholson | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 8.3
Based on 5 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 5.9
Based on 17 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

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