What users are saying about
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27 Ratings
2 Ratings
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Score 9 out of 100

CloudTalk

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27 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

CloudTalk

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
Frederico Rocha | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
CloudTalk
8.0
Agent dashboard
ChaseData Call Center Software
8.0
CloudTalk
8.1
Validate callers
ChaseData Call Center Software
8.0
CloudTalk
7.9
Outbound response
ChaseData Call Center Software
8.0
CloudTalk
7.9
Call forwarding
ChaseData Call Center Software
7.0
CloudTalk
8.1
Click-to-call (CTC)
ChaseData Call Center Software
7.0
CloudTalk
8.2
Warm transfer
ChaseData Call Center Software
7.0
CloudTalk
8.1
Predictive dialing
ChaseData Call Center Software
8.0
CloudTalk
7.7
Call scripts
ChaseData Call Center Software
7.0
CloudTalk
8.1
Call tracking
ChaseData Call Center Software
8.0
CloudTalk
7.9
Interactive voice response
ChaseData Call Center Software
CloudTalk
8.4
REST APIs
ChaseData Call Center Software
CloudTalk
7.6
Multichannel integration
ChaseData Call Center Software
CloudTalk
7.9
CRM software integration
ChaseData Call Center Software
CloudTalk
8.2

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
CloudTalk
7.9
Inbound call routing
ChaseData Call Center Software
7.0
CloudTalk
8.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
CloudTalk
7.6
Recording
ChaseData Call Center Software
8.0
CloudTalk
8.0
Quality management
ChaseData Call Center Software
7.0
CloudTalk
8.1
Call analytics
ChaseData Call Center Software
9.0
CloudTalk
8.3
Historical reporting
ChaseData Call Center Software
9.0
CloudTalk
7.9
Live reporting
ChaseData Call Center Software
8.0
CloudTalk
8.0
Customer surveys
ChaseData Call Center Software
CloudTalk
7.6
Customer interaction analytics
ChaseData Call Center Software
CloudTalk
8.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

CloudTalk

  • Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
  • Call flows could be made a little more intuitive
  • Website fields should have darker borders to tell where the fields are
Anonymous | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 4 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 7.3
Based on 16 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
CloudTalk
8.2

Usability

ChaseData Call Center Software
CloudTalk
9.1

Support Rating

ChaseData Call Center Software
CloudTalk
7.3

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