What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
CloudTalk
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Top Rated
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 47 reviews and ratings
Feature Set Ratings
- ChaseData Call Center Software ranks higher in 1 feature set: Workforce Optimization (WFO)
- CloudTalk ranks higher in 1 feature set: Contact Center Software
Contact Center Software
7.6
ChaseData Call Center Software
76%
7.9
CloudTalk
79%
CloudTalk ranks higher in 10/13 features
CloudTalk ranks higher in 10/13 features
Agent dashboard
8.0
80%
2 Ratings
8.5
85%
37 Ratings
Validate callers
8.0
80%
2 Ratings
7.4
74%
32 Ratings
Outbound response
8.0
80%
2 Ratings
8.2
82%
34 Ratings
Call forwarding
7.0
70%
1 Rating
8.8
88%
33 Ratings
Click-to-call (CTC)
7.0
70%
1 Rating
8.8
88%
32 Ratings
Warm transfer
7.0
70%
1 Rating
7.5
75%
25 Ratings
Predictive dialing
8.0
80%
2 Ratings
7.2
72%
19 Ratings
Call scripts
7.0
70%
1 Rating
7.7
77%
20 Ratings
Call tracking
8.0
80%
2 Ratings
7.6
76%
29 Ratings
Interactive voice response
N/A
0 Ratings
7.3
73%
22 Ratings
REST APIs
N/A
0 Ratings
7.5
75%
24 Ratings
Multichannel integration
N/A
0 Ratings
7.6
76%
24 Ratings
CRM software integration
N/A
0 Ratings
8.6
86%
30 Ratings
Workforce Optimization (WFO)
7.9
ChaseData Call Center Software
79%
7.6
CloudTalk
76%
CloudTalk ranks higher in 6/9 features
CloudTalk ranks higher in 6/9 features
Inbound call routing
7.0
70%
1 Rating
7.9
79%
29 Ratings
Omnichannel inbound routing
7.0
70%
1 Rating
7.4
74%
23 Ratings
Recording
8.0
80%
2 Ratings
7.7
77%
32 Ratings
Quality management
7.0
70%
1 Rating
7.7
77%
28 Ratings
Call analytics
9.0
90%
2 Ratings
8.2
82%
33 Ratings
Historical reporting
9.0
90%
2 Ratings
7.9
79%
31 Ratings
Live reporting
8.0
80%
2 Ratings
8.3
83%
29 Ratings
Customer surveys
N/A
0 Ratings
6.8
68%
21 Ratings
Customer interaction analytics
N/A
0 Ratings
7.0
70%
21 Ratings
Attribute Ratings
- ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChaseData Call Center Software
90%
2 Ratings
8.9
CloudTalk
89%
37 Ratings
Likelihood to Renew
ChaseData Call Center Software
N/A
0 Ratings
8.2
CloudTalk
82%
1 Rating
Usability
ChaseData Call Center Software
N/A
0 Ratings
8.3
CloudTalk
83%
5 Ratings
Support Rating
ChaseData Call Center Software
N/A
0 Ratings
5.9
CloudTalk
59%
17 Ratings
Implementation Rating
ChaseData Call Center Software
N/A
0 Ratings
8.2
CloudTalk
82%
1 Rating
Likelihood to Recommend
ChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
CloudTalk
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

Verified User
Administrator in Corporate
Medical Practice Company, 1-10 employeesPros
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesCloudTalk
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.

Verified User
Manager in Customer Service
Information Technology & Services Company, 11-50 employeesCons
ChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
CloudTalk
- A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
- Desktop app has had some instability issue.
- IVR needs to be self-recorded which can lead to a lower quality.
Senior Support Manager
TaskworldComputer Software, 51-200 employees
Pricing Details
ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ChaseData Call Center Software Editions & Modules
—
Additional Pricing Details
—CloudTalk
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per user or company/month (invoiced annually)
CloudTalk Editions & Modules
Edition
CloudTalk Essential | $25.001 |
---|---|
CloudTalk Custom | -2 |
CloudTalk Expert | $40.003 |
CloudTalk Starter | $20.003 |
- per user/month (invoiced annually)
- per user or company/month (invoiced annually)
- per user/month (invoiced annually)
Additional Pricing Details
—Likelihood to Renew
ChaseData Call Center Software
No score
No answers yet
No answers on this topic
CloudTalk
CloudTalk 8.2
Based on 1 answer
It is working and affordable
CFO (Chief Financial Officer)
PlanetWatchers (UK) LimitedComputer Software, 11-50 employees
Usability
ChaseData Call Center Software
No score
No answers yet
No answers on this topic
CloudTalk
CloudTalk 8.3
Based on 5 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Customer Support
Discover Car HireLeisure, Travel & Tourism, 51-200 employees
Support Rating
ChaseData Call Center Software
No score
No answers yet
No answers on this topic
CloudTalk
CloudTalk 5.9
Based on 17 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Account Manager
QualityUnitInformation Technology and Services, 51-200 employees
Alternatives Considered
ChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesCloudTalk
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Head of Sales and CS
UFA Trader LIMITEDWholesale, 201-500 employees
Return on Investment
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
CloudTalk
- For a similar price it is not necessary to manage so many cell phone accounts
- Unlike basic telephony. It is possible to have more control of the interactions with our clients.
- For administrators it allows better control of commercial actions or the corresponding area for communication issues
Product Manager
Migrante Sociedad FinancieraFinancial Services, 51-200 employees