ChaseData Call Center Software vs CloudTalk

Likelihood to Recommend

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.

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Frederico Rocha

CEO (Chief Executive Officer)

Horizoncaravel Unipessoal, LdaReal Estate, 1-10 employees

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Feature Rating Comparison

ChaseData Call Center Software

CloudTalk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Call scripts

Call tracking

Interactive voice response

REST APIs

Multichannel integration

CRM software integration

ChaseData Call Center Software

CloudTalk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Analytics / reporting
Intuitive campaign management
Data management

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Verified User

Director in Information Technology

Market Research Company, 11-50 employees

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Very easy to setup and configure. It took literally a few minutes to start making our first calls.
Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
Great selection of virtual numbers for international calls.
Great customer support team with quick replies.
Call quality is generally good, especially for the price.

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Verified User

Manager in Customer Service

Information Technology & Services Company, 11-50 employees

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Cons

Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
Call flows could be made a little more intuitive
Website fields should have darker borders to tell where the fields are

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Verified User

Manager in Marketing

Information Technology & Services Company, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

CloudTalk 9.1

Based on 4 answers

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

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Ieva Lukstiņa

Customer Support

Discover Car HireLeisure, Travel & Tourism, 51-200 employees

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Support Rating

No score

No answers yet

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CloudTalk 7.3

Based on 16 answers

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

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Stanislav Bouda

Account Manager

QualityUnitInformation Technology and Services, 51-200 employees

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Alternatives Considered

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

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Verified User

Director in Information Technology

Market Research Company, 11-50 employees

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It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

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Logan Brown

Head of Sales and CS

UFA Trader LIMITEDWholesale, 201-500 employees

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Return on Investment

It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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For a similar price it is not necessary to manage so many cell phone accounts
Unlike basic telephony. It is possible to have more control of the interactions with our clients.
For administrators it allows better control of commercial actions or the corresponding area for communication issues

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Pablo Ritchie

Product Manager

Migrante Sociedad FinancieraFinancial Services, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ChaseData Call Center Software Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

CloudTalk Editions & Modules

Edition

CloudTalk Essential	$25.00¹
CloudTalk Custom	-²
CloudTalk Expert	$40.00³
CloudTalk Starter	$20.00³

per user/month (invoiced annually)
per user or company/month (invoiced annually)
per user/month (invoiced annually)

Additional Pricing Details

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Rating Summary

ChaseData Call Center Software

CloudTalk

ChaseData Call Center Software

CloudTalk

ChaseData Call Center Software

CloudTalk