What users are saying about

ChaseData Call Center Software vs DCDial

ChaseData Call Center Software
2 Ratings
DCDial
5 Ratings

ChaseData Call Center Software

2 Ratings
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Score 9 out of 100

Based on 2 reviews and ratings

DCDial

5 Ratings
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Score 9.1 out of 100

Based on 5 reviews and ratings

Feature Set Ratings

    Contact Center Software

    7.6

    ChaseData Call Center Software

    76%

    DCDial

    Feature Set Not Supported
    N/A
    ChaseData Call Center Software ranks higher in 9/9 features
    ChaseData Call Center Software ranks higher in 9/9 features

    Agent dashboard

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Validate callers

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Outbound response

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call forwarding

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Predictive dialing

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call scripts

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Call tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    7.9

    ChaseData Call Center Software

    79%

    DCDial

    Feature Set Not Supported
    N/A
    ChaseData Call Center Software ranks higher in 7/7 features
    ChaseData Call Center Software ranks higher in 7/7 features

    Inbound call routing

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Omnichannel inbound routing

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Recording

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Quality management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Historical reporting

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Live reporting

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • DCDial is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    ChaseData Call Center Software

    90%
    2 Ratings
    9.5

    DCDial

    95%
    3 Ratings

    Support Rating

    ChaseData Call Center Software

    N/A
    0 Ratings
    10.0

    DCDial

    100%
    1 Rating

    Likelihood to Recommend

    ChaseData Call Center Software

    I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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    Arlen Graves | TrustRadius Reviewer
    Arlen Graves
    View all 2 answers on this topic

    DCDial

    This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.

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    Melanie Tobiasson | TrustRadius Reviewer
    Melanie Tobiasson
    View all 3 answers on this topic

    Pros

    ChaseData Call Center Software

    • Analytics / reporting
    • Intuitive campaign management
    • Data management

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    DCDial

    • Integrates seamlessly with our CRM products.
    • Call tracking capabilities.
    • A fully compliant call center suite.

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    Alex Wilson | TrustRadius Reviewer
    Alex Wilson
    View all 3 answers on this topic

    Cons

    ChaseData Call Center Software

    • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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    Arlen Graves | TrustRadius Reviewer
    Arlen Graves
    View all 2 answers on this topic

    DCDial

    • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Pricing Details

    ChaseData Call Center Software

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    DCDial

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Support Rating

    ChaseData Call Center Software

    No score
    No answers yet
    No answers on this topic

    DCDial

    DCDial 10.0
    Based on 1 answer
    I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Alternatives Considered

    ChaseData Call Center Software

    Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    DCDial

    We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Return on Investment

    ChaseData Call Center Software

    • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
    • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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    Arlen Graves | TrustRadius Reviewer
    Arlen Graves
    View all 2 answers on this topic

    DCDial

    • Call tracking capabilities.
    • Easy monitoring and reporting features.
    • Compliant call center suite.

    Read full review

    Alex Wilson | TrustRadius Reviewer
    Alex Wilson
    View all 3 answers on this topic

    Screenshots

    ChaseData Call Center Software

    —

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