What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
DCDial
Agent dashboard
ChaseData Call Center Software
8.0
DCDial
Validate callers
ChaseData Call Center Software
8.0
DCDial
Outbound response
ChaseData Call Center Software
8.0
DCDial
Call forwarding
ChaseData Call Center Software
7.0
DCDial
Click-to-call (CTC)
ChaseData Call Center Software
7.0
DCDial
Warm transfer
ChaseData Call Center Software
7.0
DCDial
Predictive dialing
ChaseData Call Center Software
8.0
DCDial
Call scripts
ChaseData Call Center Software
7.0
DCDial
Call tracking
ChaseData Call Center Software
8.0
DCDial

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
DCDial
Inbound call routing
ChaseData Call Center Software
7.0
DCDial
Omnichannel inbound routing
ChaseData Call Center Software
7.0
DCDial
Recording
ChaseData Call Center Software
8.0
DCDial
Quality management
ChaseData Call Center Software
7.0
DCDial
Call analytics
ChaseData Call Center Software
9.0
DCDial
Historical reporting
ChaseData Call Center Software
9.0
DCDial
Live reporting
ChaseData Call Center Software
8.0
DCDial

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

Screenshots

ChaseData Call Center Software

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
DCDial
10.0

Support Rating

ChaseData Call Center Software
DCDial
10.0

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