DCDial vs. DialedIn

DCDial

4 Reviews and Ratings

DialedIn

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DCDial	Score 9.4 out of 10	Small Businesses (1-50 employees)	DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…	N/A
DialedIn	Score 1.7 out of 10	N/A	DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.	N/A

Pricing

DCDial

DialedIn

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
DCDial	DialedIn
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	DCDial	DialedIn
Top Pros	Pro Friendly and easy Pro Customer service Pro Customize the system	No answers on this topic
Top Cons	Minus Recording calls Minus Internet connection Minus Bit overwhelming	No answers on this topic

Best Alternatives
	DCDial	DialedIn
Small Businesses	8x8 Contact Center Score 7.6 out of 10	Salesmate Score 9.8 out of 10
Medium-sized Companies	Eleveo Score 9.2 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Calabrio Teleopti WFM Score 7.8 out of 10	Dialpad Ai Sales Center Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DCDial	DialedIn
Likelihood to Recommend	9.5 (3 ratings)	9.0 (2 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	DCDial	DialedIn
Likelihood to Recommend	DCDial This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers. Incentivized Melanie Tobiasson SVP Infrastructure & Operations Read full review	ChaseData I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications. Incentivized Arlen Graves IT & Facilities Director Read full review
Pros	DCDial Integrates seamlessly with our CRM products. Call tracking capabilities. A fully compliant call center suite. Incentivized Alex Wilson Project Manager Read full review	ChaseData Analytics / reporting Intuitive campaign management Data management Incentivized Verified User Anonymous Read full review
Cons	DCDial I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity. Verified User Anonymous Read full review	ChaseData Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release. Incentivized Arlen Graves IT & Facilities Director Read full review
Support Rating	DCDial I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality. Verified User Anonymous Read full review	ChaseData No answers on this topic
Alternatives Considered	DCDial We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant. Verified User Anonymous Read full review	ChaseData Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources. Incentivized Verified User Anonymous Read full review
Return on Investment	DCDial Call tracking capabilities. Easy monitoring and reporting features. Compliant call center suite. Incentivized Alex Wilson Project Manager Read full review	ChaseData It increases our contact rate and provides real time control of data to maximize our sales efforts and production. Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used. Incentivized Arlen Graves IT & Facilities Director Read full review
ScreenShots	DCDial Screenshots