What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Contact Center Software
7.6
ChaseData Call Center Software
76%
DCDial
Feature Set Not Supported
N/A
ChaseData Call Center Software ranks higher in 9/9 features
ChaseData Call Center Software ranks higher in 9/9 features
Agent dashboard
8.0
80%
2 Ratings
N/A
0 Ratings
Validate callers
8.0
80%
2 Ratings
N/A
0 Ratings
Outbound response
8.0
80%
2 Ratings
N/A
0 Ratings
Call forwarding
7.0
70%
1 Rating
N/A
0 Ratings
Click-to-call (CTC)
7.0
70%
1 Rating
N/A
0 Ratings
Warm transfer
7.0
70%
1 Rating
N/A
0 Ratings
Predictive dialing
8.0
80%
2 Ratings
N/A
0 Ratings
Call scripts
7.0
70%
1 Rating
N/A
0 Ratings
Call tracking
8.0
80%
2 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
7.9
ChaseData Call Center Software
79%
DCDial
Feature Set Not Supported
N/A
ChaseData Call Center Software ranks higher in 7/7 features
ChaseData Call Center Software ranks higher in 7/7 features
Inbound call routing
7.0
70%
1 Rating
N/A
0 Ratings
Omnichannel inbound routing
7.0
70%
1 Rating
N/A
0 Ratings
Recording
8.0
80%
2 Ratings
N/A
0 Ratings
Quality management
7.0
70%
1 Rating
N/A
0 Ratings
Call analytics
9.0
90%
2 Ratings
N/A
0 Ratings
Historical reporting
9.0
90%
2 Ratings
N/A
0 Ratings
Live reporting
8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- DCDial is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChaseData Call Center Software
90%
2 Ratings
9.5
DCDial
95%
3 Ratings
Support Rating
ChaseData Call Center Software
N/A
0 Ratings
10.0
DCDial
100%
1 Rating
Likelihood to Recommend
ChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
SVP Infrastructure & Operations
Penske Truck LeasingTransportation/Trucking/Railroad, 10,001+ employees
Pros
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesDCDial
- Integrates seamlessly with our CRM products.
- Call tracking capabilities.
- A fully compliant call center suite.
Project Manager
OmobonoMarketing & Advertising, 51-200 employees
Cons
ChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
DCDial
- I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

Verified User
Employee in Legal
Financial Services Company, 11-50 employeesPricing Details
ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—DCDial
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
ChaseData Call Center Software
No score
No answers yet
No answers on this topic
DCDial
DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

Verified User
Employee in Legal
Financial Services Company, 11-50 employeesAlternatives Considered
ChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesDCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

Verified User
Employee in Legal
Financial Services Company, 11-50 employeesReturn on Investment
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
DCDial
- Call tracking capabilities.
- Easy monitoring and reporting features.
- Compliant call center suite.
Project Manager
OmobonoMarketing & Advertising, 51-200 employees