TrustRadius

DialedIn vs. Sharpen Contact Center Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialedIn
Score 1.7 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.N/A
Sharpen Contact Center Platform
Score 0.0 out of 10
N/A
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.
$130
per user/month
Pricing
DialedInSharpen Contact Center Platform
Editions & Modules
No answers on this topic
Power
$130
per user/month
Offerings
Pricing Offerings
DialedInSharpen Contact Center Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DialedInSharpen Contact Center Platform
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
DialedInSharpen Contact Center Platform
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialedInSharpen Contact Center Platform
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
DialedInSharpen Contact Center Platform
Likelihood to Recommend
ChaseData
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Pros
ChaseData
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Cons
ChaseData
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Alternatives Considered
ChaseData
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Verified User
Anonymous
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
Return on Investment
ChaseData
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Sharpen Technologies, Inc (formerly Fathom Voice)
No answers on this topic
ScreenShots