2 Ratings
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Score 9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
Fathom Customer Care
6.2
Agent dashboard
ChaseData Call Center Software
8.0
Fathom Customer Care
7.0
Validate callers
ChaseData Call Center Software
8.0
Fathom Customer Care
6.0
Outbound response
ChaseData Call Center Software
8.0
Fathom Customer Care
6.0
Call forwarding
ChaseData Call Center Software
7.0
Fathom Customer Care
6.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Fathom Customer Care
7.0
Warm transfer
ChaseData Call Center Software
7.0
Fathom Customer Care
7.0
Predictive dialing
ChaseData Call Center Software
8.0
Fathom Customer Care
6.0
Call scripts
ChaseData Call Center Software
7.0
Fathom Customer Care
6.0
Call tracking
ChaseData Call Center Software
8.0
Fathom Customer Care
6.0
Interactive voice response
ChaseData Call Center Software
Fathom Customer Care
6.0
REST APIs
ChaseData Call Center Software
Fathom Customer Care
6.0
Multichannel integration
ChaseData Call Center Software
Fathom Customer Care
6.0
CRM software integration
ChaseData Call Center Software
Fathom Customer Care
5.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
Fathom Customer Care
5.2
Inbound call routing
ChaseData Call Center Software
7.0
Fathom Customer Care
4.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Fathom Customer Care
6.0
Recording
ChaseData Call Center Software
8.0
Fathom Customer Care
5.0
Quality management
ChaseData Call Center Software
7.0
Fathom Customer Care
5.0
Call analytics
ChaseData Call Center Software
9.0
Fathom Customer Care
5.0
Historical reporting
ChaseData Call Center Software
9.0
Fathom Customer Care
5.0
Live reporting
ChaseData Call Center Software
8.0
Fathom Customer Care
5.0
Customer surveys
ChaseData Call Center Software
Fathom Customer Care
5.0
Customer interaction analytics
ChaseData Call Center Software
Fathom Customer Care
7.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
Fathom Customer Care
8.0

Support Rating

ChaseData Call Center Software
Fathom Customer Care
8.0

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