What users are saying about
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Top Rated
362 Ratings
2 Ratings
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Score 9 out of 100

Genesys Cloud

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Top Rated
362 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud makes a fantastic resource for a medium or growing business' call center. It can support multiple teams and allows the monitoring of chat and email as well which many companies are looking to utilize. Functionality of Genesys Cloud cannot be beat at its price, but some small businesses may be priced out of utilizing it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
Genesys Cloud
8.2
Agent dashboard
ChaseData Call Center Software
8.0
Genesys Cloud
8.4
Validate callers
ChaseData Call Center Software
8.0
Genesys Cloud
7.7
Outbound response
ChaseData Call Center Software
8.0
Genesys Cloud
8.0
Call forwarding
ChaseData Call Center Software
7.0
Genesys Cloud
8.4
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Genesys Cloud
9.0
Warm transfer
ChaseData Call Center Software
7.0
Genesys Cloud
8.8
Predictive dialing
ChaseData Call Center Software
8.0
Genesys Cloud
6.8
Call scripts
ChaseData Call Center Software
7.0
Genesys Cloud
8.5
Call tracking
ChaseData Call Center Software
8.0
Genesys Cloud
8.7
Interactive voice response
ChaseData Call Center Software
Genesys Cloud
8.5
REST APIs
ChaseData Call Center Software
Genesys Cloud
8.5
Multichannel integration
ChaseData Call Center Software
Genesys Cloud
8.2
CRM software integration
ChaseData Call Center Software
Genesys Cloud
7.6

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
Genesys Cloud
8.1
Inbound call routing
ChaseData Call Center Software
7.0
Genesys Cloud
8.6
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Genesys Cloud
8.5
Recording
ChaseData Call Center Software
8.0
Genesys Cloud
8.6
Quality management
ChaseData Call Center Software
7.0
Genesys Cloud
8.2
Call analytics
ChaseData Call Center Software
9.0
Genesys Cloud
8.5
Historical reporting
ChaseData Call Center Software
9.0
Genesys Cloud
8.1
Live reporting
ChaseData Call Center Software
8.0
Genesys Cloud
8.2
Customer surveys
ChaseData Call Center Software
Genesys Cloud
6.8
Customer interaction analytics
ChaseData Call Center Software
Genesys Cloud
7.6

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Genesys Cloud

  • Very simple implementation.
  • All features are included.
  • Good RT Monitor & Historical Reports possibilities.
  • Good OOB RT Monitor.
  • Simple and "intuitive" administration tool.
  • Very good and simple process for adding (Provision) and installing Edge (also Virtual Edge).
  • Very good voice quality.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Genesys Cloud

  • Genesys Development Project for WhatsApp platform will allow users to view and save audio and video files sent by the client.
  • Allowing Agents to communicate easily while on or off queue.
  • Genesys has an E-Learning for the users to make sure all agents are up to date.
Jawad Hammash | TrustRadius Reviewer

Likelihood to Renew

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 15 answers
For the most part the Genesys platform meets our needs. There are some areas where the system falls short of our needs/desires, but Genesys has been receptive to requests and began development on some items to help meet our needs
Anonymous | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.1
Based on 36 answers
An OK call center platform for a company that does not have a high in-house IT support skillset. For a company with good engineers, I would recommend Cisco. The applications are not great but usable. There is not good ADFS support and is not considered crucial by the company. When you delete an agent, their recordings go away. Problems like that make the product just an average solution suitable for companies not expecting the absolute best in productivity and support.
Usama Ahmed | TrustRadius Reviewer

Reliability and Availability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.7
Based on 5 answers
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
Danette Babyn | TrustRadius Reviewer

Performance

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.6
Based on 5 answers
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Nikos Papakonstantinou | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 6.6
Based on 99 answers
I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.
Kristopher Kauth | TrustRadius Reviewer

In-Person Training

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.0
Based on 19 answers
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
Matthew Calton | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Genesys Cloud

All it had was a simple dialer, but it didn't have anywhere near all of the details that Genesys Cloud has. [It] didn't allow me to see how many calls I was receiving or making throughout the day. [Also, it] didn't notify me about any voicemails that were left in my inbox or anything. Incomparable to be honest.
Sebastian Cuadras | TrustRadius Reviewer

Scalability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.7
Based on 4 answers
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Danette Babyn | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Genesys Cloud

  • The aproximate ROI is 25-30% since our previous contact center solution.
  • Integration with modern application would have been impossible without Genesys Cloud.
  • Genesys Cloud was the best way to get into a cloud environment, partially at first and then migrating resources as needed.
  • The operation grew 50% from the beginning, and this expansion was carried out quickly and safely since the Genesys Cloud tool allows it to be done with minimal impact.
Rodrigo Avila | TrustRadius Reviewer

Screenshots

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud Editions & Modules

Edition
Starting Price$900.001
Maximum Price$1,680.001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
Genesys Cloud
7.7

Likelihood to Renew

ChaseData Call Center Software
Genesys Cloud
8.2

Usability

ChaseData Call Center Software
Genesys Cloud
8.1

Reliability and Availability

ChaseData Call Center Software
Genesys Cloud
8.7

Performance

ChaseData Call Center Software
Genesys Cloud
7.6

Support Rating

ChaseData Call Center Software
Genesys Cloud
6.6

In-Person Training

ChaseData Call Center Software
Genesys Cloud
8.2

Online Training

ChaseData Call Center Software
Genesys Cloud
7.3

Implementation Rating

ChaseData Call Center Software
Genesys Cloud
8.0

Scalability

ChaseData Call Center Software
Genesys Cloud
8.7

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