What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
GoContact
9.1
Agent dashboard
ChaseData Call Center Software
8.0
GoContact
8.0
Validate callers
ChaseData Call Center Software
8.0
GoContact
9.0
Outbound response
ChaseData Call Center Software
8.0
GoContact
10.0
Call forwarding
ChaseData Call Center Software
7.0
GoContact
8.0
Click-to-call (CTC)
ChaseData Call Center Software
7.0
GoContact
Warm transfer
ChaseData Call Center Software
7.0
GoContact
9.0
Predictive dialing
ChaseData Call Center Software
8.0
GoContact
10.0
Call scripts
ChaseData Call Center Software
7.0
GoContact
9.0
Call tracking
ChaseData Call Center Software
8.0
GoContact
9.0
Interactive voice response
ChaseData Call Center Software
GoContact
10.0
Multichannel integration
ChaseData Call Center Software
GoContact
9.0
CRM software integration
ChaseData Call Center Software
GoContact
9.0

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
GoContact
8.5
Inbound call routing
ChaseData Call Center Software
7.0
GoContact
8.0
Omnichannel inbound routing
ChaseData Call Center Software
7.0
GoContact
8.0
Recording
ChaseData Call Center Software
8.0
GoContact
9.0
Quality management
ChaseData Call Center Software
7.0
GoContact
Call analytics
ChaseData Call Center Software
9.0
GoContact
8.0
Historical reporting
ChaseData Call Center Software
9.0
GoContact
9.0
Live reporting
ChaseData Call Center Software
8.0
GoContact
9.0

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
GoContact
9.0

Usability

ChaseData Call Center Software
GoContact
8.0

Support Rating

ChaseData Call Center Software
GoContact
10.0

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