DialedIn vs. MiContact Center

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

Incentivized

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Analytics / reporting
• Intuitive campaign management
• Data management

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Incentivized

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
• Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Incentivized

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized