What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

MiContact Center

Overall it is a great tool.
Christine Ondria | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
MiContact Center
Agent dashboard
ChaseData Call Center Software
8.0
MiContact Center
Validate callers
ChaseData Call Center Software
8.0
MiContact Center
Outbound response
ChaseData Call Center Software
8.0
MiContact Center
Call forwarding
ChaseData Call Center Software
7.0
MiContact Center
Click-to-call (CTC)
ChaseData Call Center Software
7.0
MiContact Center
Warm transfer
ChaseData Call Center Software
7.0
MiContact Center
Predictive dialing
ChaseData Call Center Software
8.0
MiContact Center
Call scripts
ChaseData Call Center Software
7.0
MiContact Center
Call tracking
ChaseData Call Center Software
8.0
MiContact Center

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
MiContact Center
Inbound call routing
ChaseData Call Center Software
7.0
MiContact Center
Omnichannel inbound routing
ChaseData Call Center Software
7.0
MiContact Center
Recording
ChaseData Call Center Software
8.0
MiContact Center
Quality management
ChaseData Call Center Software
7.0
MiContact Center
Call analytics
ChaseData Call Center Software
9.0
MiContact Center
Historical reporting
ChaseData Call Center Software
9.0
MiContact Center
Live reporting
ChaseData Call Center Software
8.0
MiContact Center

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

MiContact Center

  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
Christine Ondria | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

MiContact Center

  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Christine Ondria | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

MiContact Center

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

MiContact Center

No answers on this topic

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiContact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
MiContact Center
8.0

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