What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- MiContact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.6
ChaseData Call Center Software
76%

9.2
MiContact Center
92%
ChaseData Call Center Software ranks higher in 5/10 features
ChaseData Call Center Software ranks higher in 5/10 features
Agent dashboard
8.0
80%
2 Ratings

N/A
0 Ratings
Validate callers
8.0
80%
2 Ratings

N/A
0 Ratings
Outbound response
8.0
80%
2 Ratings

9.0
90%
1 Rating
Call forwarding
7.0
70%
1 Rating

10.0
100%
1 Rating
Click-to-call (CTC)
7.0
70%
1 Rating

10.0
100%
1 Rating
Warm transfer
7.0
70%
1 Rating

N/A
0 Ratings
Predictive dialing
8.0
80%
2 Ratings

7.0
70%
1 Rating
Call scripts
7.0
70%
1 Rating

N/A
0 Ratings
Call tracking
8.0
80%
2 Ratings

9.0
90%
1 Rating
Interactive voice response
N/A
0 Ratings

10.0
100%
1 Rating
Workforce Optimization (WFO)
7.9
ChaseData Call Center Software
79%

8.7
MiContact Center
87%
ChaseData Call Center Software ranks higher in 4/7 features
ChaseData Call Center Software ranks higher in 4/7 features
Inbound call routing
7.0
70%
1 Rating

9.0
90%
1 Rating
Omnichannel inbound routing
7.0
70%
1 Rating

N/A
0 Ratings
Recording
8.0
80%
2 Ratings

9.0
90%
1 Rating
Quality management
7.0
70%
1 Rating

8.0
80%
1 Rating
Call analytics
9.0
90%
2 Ratings

N/A
0 Ratings
Historical reporting
9.0
90%
2 Ratings

N/A
0 Ratings
Live reporting
8.0
80%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- MiContact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChaseData Call Center Software
90%
2 Ratings

10.0
MiContact Center
100%
2 Ratings
Likelihood to Recommend
ChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
MiContact Center
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.

Verified User
Professional in Human Resources
Construction Company, 1001-5000 employeesPros
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesMiContact Center
- Call forwarding
- Voicemail
- Detailed contact list

Verified User
Professional in Human Resources
Construction Company, 1001-5000 employeesCons
ChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
MiContact Center
- The app on my phone logs out often.

Verified User
Professional in Human Resources
Construction Company, 1001-5000 employeesPricing Details
ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MiContact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
ChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesMiContact Center
No answers on this topic
Return on Investment
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
MiContact Center
- It keeps all side of our company connected
- Helps facilitate remote work

Verified User
Professional in Human Resources
Construction Company, 1001-5000 employees