ChaseData Call Center Software vs MiContact Center

Likelihood to Recommend

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Overall it is a great tool.

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Christine Ondria

Voice Communications Analyst

NextGen HealthcareInformation Technology and Services, 1001-5000 employees

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Feature Rating Comparison

ChaseData Call Center Software

MiContact Center

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Call scripts

Call tracking

ChaseData Call Center Software

MiContact Center

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Pros

Analytics / reporting
Intuitive campaign management
Data management

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Verified User

Director in Information Technology

Market Research Company, 11-50 employees

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RealTime monitors of employees and queues.
Reporting with CCMWeb and using Auditor.
Data mining for ACD.

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Christine Ondria

Voice Communications Analyst

NextGen HealthcareInformation Technology and Services, 1001-5000 employees

View all 1 answers on this topic

Cons

Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

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Software flaws.
Cannot export from the YourSite Explorer,
Softphone issues.

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Christine Ondria

Voice Communications Analyst

NextGen HealthcareInformation Technology and Services, 1001-5000 employees

View all 1 answers on this topic

Alternatives Considered

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

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Verified User

Director in Information Technology

Market Research Company, 11-50 employees

View all 2 answers on this topic

No answers on this topic

Return on Investment

It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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Arlen Graves

IT & Facilities Director

Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees

View all 2 answers on this topic

No answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ChaseData Call Center Software

MiContact Center

ChaseData Call Center Software vs MiContact Center