What users are saying about

ChaseData Call Center Software vs MiContact Center

ChaseData Call Center Software
2 Ratings
MiContact Center
7 Ratings

ChaseData Call Center Software

2 Ratings
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Score 9 out of 100

Based on 2 reviews and ratings

MiContact Center

7 Ratings
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Score 10 out of 100

Based on 7 reviews and ratings

Feature Set Ratings

  • MiContact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
9.2

MiContact Center

92%
ChaseData Call Center Software ranks higher in 5/10 features
ChaseData Call Center Software ranks higher in 5/10 features

Agent dashboard

8.0
80%
2 Ratings
N/A
0 Ratings

Validate callers

8.0
80%
2 Ratings
N/A
0 Ratings

Outbound response

8.0
80%
2 Ratings
9.0
90%
1 Rating

Call forwarding

7.0
70%
1 Rating
10.0
100%
1 Rating

Click-to-call (CTC)

7.0
70%
1 Rating
10.0
100%
1 Rating

Warm transfer

7.0
70%
1 Rating
N/A
0 Ratings

Predictive dialing

8.0
80%
2 Ratings
7.0
70%
1 Rating

Call scripts

7.0
70%
1 Rating
N/A
0 Ratings

Call tracking

8.0
80%
2 Ratings
9.0
90%
1 Rating

Interactive voice response

N/A
0 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.7

MiContact Center

87%
ChaseData Call Center Software ranks higher in 4/7 features
ChaseData Call Center Software ranks higher in 4/7 features

Inbound call routing

7.0
70%
1 Rating
9.0
90%
1 Rating

Omnichannel inbound routing

7.0
70%
1 Rating
N/A
0 Ratings

Recording

8.0
80%
2 Ratings
9.0
90%
1 Rating

Quality management

7.0
70%
1 Rating
8.0
80%
1 Rating

Call analytics

9.0
90%
2 Ratings
N/A
0 Ratings

Historical reporting

9.0
90%
2 Ratings
N/A
0 Ratings

Live reporting

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • MiContact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
10.0

MiContact Center

100%
2 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

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Arlen Graves | TrustRadius Reviewer
Arlen Graves
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MiContact Center

I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management

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Anonymous | TrustRadius Reviewer
Verified User
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MiContact Center

  • Call forwarding
  • Voicemail
  • Detailed contact list

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

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Arlen Graves | TrustRadius Reviewer
Arlen Graves
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MiContact Center

  • The app on my phone logs out often.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

ChaseData Call Center Software

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

MiContact Center

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

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Anonymous | TrustRadius Reviewer
Verified User
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MiContact Center

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

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Arlen Graves | TrustRadius Reviewer
Arlen Graves
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MiContact Center

  • It keeps all side of our company connected
  • Helps facilitate remote work

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

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