What users are saying about
2 Ratings
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Score 9 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Feature Set Ratings

  • MiContact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
9.2

MiContact Center

92%
ChaseData Call Center Software ranks higher in 5/10 features

Agent dashboard

8.0
80%
2 Ratings
N/A
0 Ratings

Validate callers

8.0
80%
2 Ratings
N/A
0 Ratings

Outbound response

8.0
80%
2 Ratings
9.0
90%
1 Rating

Call forwarding

7.0
70%
1 Rating
10.0
100%
1 Rating

Click-to-call (CTC)

7.0
70%
1 Rating
10.0
100%
1 Rating

Warm transfer

7.0
70%
1 Rating
N/A
0 Ratings

Predictive dialing

8.0
80%
2 Ratings
7.0
70%
1 Rating

Call scripts

7.0
70%
1 Rating
N/A
0 Ratings

Call tracking

8.0
80%
2 Ratings
9.0
90%
1 Rating

Interactive voice response

N/A
0 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.7

MiContact Center

87%
ChaseData Call Center Software ranks higher in 4/7 features

Inbound call routing

7.0
70%
1 Rating
9.0
90%
1 Rating

Omnichannel inbound routing

7.0
70%
1 Rating
N/A
0 Ratings

Recording

8.0
80%
2 Ratings
9.0
90%
1 Rating

Quality management

7.0
70%
1 Rating
8.0
80%
1 Rating

Call analytics

9.0
90%
2 Ratings
N/A
0 Ratings

Historical reporting

9.0
90%
2 Ratings
N/A
0 Ratings

Live reporting

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • MiContact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
10.0

MiContact Center

100%
2 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

MiContact Center

I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Anonymous | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

MiContact Center

  • Call forwarding
  • Voicemail
  • Detailed contact list
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

MiContact Center

  • The app on my phone logs out often.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

MiContact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

MiContact Center

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

MiContact Center

  • It keeps all side of our company connected
  • Helps facilitate remote work
Anonymous | TrustRadius Reviewer

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