What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 2 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
- Nectar Desk ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.6
ChaseData Call Center Software
76%
9.2
Nectar Desk
92%
Nectar Desk ranks higher in 13/13 features
Nectar Desk ranks higher in 13/13 features
Agent dashboard
8.0
80%
2 Ratings
9.0
90%
1 Rating
Validate callers
8.0
80%
2 Ratings
10.0
100%
1 Rating
Outbound response
8.0
80%
2 Ratings
9.0
90%
1 Rating
Call forwarding
7.0
70%
1 Rating
10.0
100%
1 Rating
Click-to-call (CTC)
7.0
70%
1 Rating
10.0
100%
1 Rating
Warm transfer
7.0
70%
1 Rating
10.0
100%
1 Rating
Predictive dialing
8.0
80%
2 Ratings
9.0
90%
1 Rating
Call scripts
7.0
70%
1 Rating
9.0
90%
1 Rating
Call tracking
8.0
80%
2 Ratings
9.0
90%
1 Rating
Interactive voice response
N/A
0 Ratings
10.0
100%
1 Rating
REST APIs
N/A
0 Ratings
9.0
90%
1 Rating
Multichannel integration
N/A
0 Ratings
8.0
80%
1 Rating
CRM software integration
N/A
0 Ratings
8.0
80%
1 Rating
Workforce Optimization (WFO)
7.9
ChaseData Call Center Software
79%
8.6
Nectar Desk
86%
Nectar Desk ranks higher in 6/8 features
Nectar Desk ranks higher in 6/8 features
Inbound call routing
7.0
70%
1 Rating
9.0
90%
1 Rating
Omnichannel inbound routing
7.0
70%
1 Rating
8.0
80%
1 Rating
Recording
8.0
80%
2 Ratings
9.0
90%
1 Rating
Quality management
7.0
70%
1 Rating
9.0
90%
1 Rating
Call analytics
9.0
90%
2 Ratings
8.0
80%
1 Rating
Historical reporting
9.0
90%
2 Ratings
8.0
80%
1 Rating
Live reporting
8.0
80%
2 Ratings
9.0
90%
1 Rating
Customer interaction analytics
N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
ChaseData Call Center Software
90%
2 Ratings
8.0
Nectar Desk
80%
1 Rating
Likelihood to Recommend
ChaseData Call Center Software
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Nectar Desk
I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employeesPros
ChaseData Call Center Software
- Analytics / reporting
- Intuitive campaign management
- Data management

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesNectar Desk
- Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
- Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
- IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
- Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employeesCons
ChaseData Call Center Software
- Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Nectar Desk
- When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
- Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employeesPricing Details
ChaseData Call Center Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Nectar Desk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
ChaseData Call Center Software
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesNectar Desk
No answers on this topic
Return on Investment
ChaseData Call Center Software
- It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
- Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
IT & Facilities Director
Takeme2Branson Marketing CenterMarketing and Advertising, 11-50 employees
Nectar Desk
- As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.

Verified User
Program Manager in Customer Service
Marketing & Advertising Company, 11-50 employees