What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Nectar Desk ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
9.2

Nectar Desk

92%
Nectar Desk ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
9.0
90%
1 Rating

Validate callers

8.0
80%
2 Ratings
10.0
100%
1 Rating

Outbound response

8.0
80%
2 Ratings
9.0
90%
1 Rating

Call forwarding

7.0
70%
1 Rating
10.0
100%
1 Rating

Click-to-call (CTC)

7.0
70%
1 Rating
10.0
100%
1 Rating

Warm transfer

7.0
70%
1 Rating
10.0
100%
1 Rating

Predictive dialing

8.0
80%
2 Ratings
9.0
90%
1 Rating

Call scripts

7.0
70%
1 Rating
9.0
90%
1 Rating

Call tracking

8.0
80%
2 Ratings
9.0
90%
1 Rating

Interactive voice response

N/A
0 Ratings
10.0
100%
1 Rating

REST APIs

N/A
0 Ratings
9.0
90%
1 Rating

Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating

CRM software integration

N/A
0 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.6

Nectar Desk

86%
Nectar Desk ranks higher in 6/8 features

Inbound call routing

7.0
70%
1 Rating
9.0
90%
1 Rating

Omnichannel inbound routing

7.0
70%
1 Rating
8.0
80%
1 Rating

Recording

8.0
80%
2 Ratings
9.0
90%
1 Rating

Quality management

7.0
70%
1 Rating
9.0
90%
1 Rating

Call analytics

9.0
90%
2 Ratings
8.0
80%
1 Rating

Historical reporting

9.0
90%
2 Ratings
8.0
80%
1 Rating

Live reporting

8.0
80%
2 Ratings
9.0
90%
1 Rating

Customer interaction analytics

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.0

Nectar Desk

80%
1 Rating

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

ChaseData Call Center Software

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