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Top Rated
756 Ratings
2 Ratings
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Score 9 out of 100

NICE CXone

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Top Rated
756 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • NICE CXone ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
8.4

NICE CXone

84%
NICE CXone ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
8.5
85%
510 Ratings

Validate callers

8.0
80%
2 Ratings
8.5
85%
435 Ratings

Outbound response

8.0
80%
2 Ratings
8.4
84%
451 Ratings

Call forwarding

7.0
70%
1 Rating
8.5
85%
408 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.7
87%
370 Ratings

Warm transfer

7.0
70%
1 Rating
8.7
87%
483 Ratings

Predictive dialing

8.0
80%
2 Ratings
8.0
80%
296 Ratings

Call scripts

7.0
70%
1 Rating
8.1
81%
287 Ratings

Call tracking

8.0
80%
2 Ratings
8.4
84%
463 Ratings

Interactive voice response

N/A
0 Ratings
8.4
84%
341 Ratings

REST APIs

N/A
0 Ratings
8.0
80%
272 Ratings

Multichannel integration

N/A
0 Ratings
8.4
84%
328 Ratings

CRM software integration

N/A
0 Ratings
8.3
83%
332 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.5

NICE CXone

85%
NICE CXone ranks higher in 7/9 features

Inbound call routing

7.0
70%
1 Rating
8.6
86%
467 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
8.5
85%
338 Ratings

Recording

8.0
80%
2 Ratings
8.6
86%
450 Ratings

Quality management

7.0
70%
1 Rating
8.6
86%
437 Ratings

Call analytics

9.0
90%
2 Ratings
8.6
86%
443 Ratings

Historical reporting

9.0
90%
2 Ratings
8.5
85%
434 Ratings

Live reporting

8.0
80%
2 Ratings
8.6
86%
420 Ratings

Customer surveys

N/A
0 Ratings
8.4
84%
273 Ratings

Customer interaction analytics

N/A
0 Ratings
8.4
84%
287 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.5

NICE CXone

85%
546 Ratings

Likelihood to Renew

ChaseData Call Center Software

N/A
0 Ratings
6.2

NICE CXone

62%
21 Ratings

Usability

ChaseData Call Center Software

N/A
0 Ratings
8.7

NICE CXone

87%
532 Ratings

Availability

ChaseData Call Center Software

N/A
0 Ratings
5.3

NICE CXone

53%
7 Ratings

Performance

ChaseData Call Center Software

N/A
0 Ratings
8.1

NICE CXone

81%
7 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
9.9

NICE CXone

99%
7 Ratings

In-Person Training

ChaseData Call Center Software

N/A
0 Ratings
5.7

NICE CXone

57%
4 Ratings

Online Training

ChaseData Call Center Software

N/A
0 Ratings
7.8

NICE CXone

78%
5 Ratings

Implementation Rating

ChaseData Call Center Software

N/A
0 Ratings
8.1

NICE CXone

81%
9 Ratings

Product Scalability

ChaseData Call Center Software

N/A
0 Ratings
6.4

NICE CXone

64%
7 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

NICE CXone

It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
Anonymous | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

NICE CXone

  • Made work from home easy - We just have to login and start calling - No landlines.
  • Easy to extract daily, monthly reports from NICE [CXone] web app.
  • Easy to monitor agents online - who is logged in and who is not.
  • Fast and reliable - Just need internet.
Charanjeet Singh | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

NICE CXone

  • Occasionally the server will disconnect and we lose phone functionality.
  • Calls get "stuck" in the queue when they don't exist.
  • Can't remove commitments very easily when they are made.
  • Kicks you out after 2 hours. Making it annoying how you have to log back in.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NICE CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 6.2
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
Vinicius Leite | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 8.7
Based on 532 answers
Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
Jeffrey Fawcett | TrustRadius Reviewer

Reliability and Availability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 5.3
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 8.1
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 9.9
Based on 7 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 5.7
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 7.8
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Dailson Laurentino | TrustRadius Reviewer

Implementation Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 8.1
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Dailson Laurentino | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

NICE CXone

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

NICE CXone

NICE CXone 6.4
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
Vinicius Leite | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

NICE CXone

  • We were able to close deals and sales to clients more effectively!
  • It is much easier for us to reach the client even if it's an International number.
  • Nice CXone has helped us a lot to communicate better with our clients.
Anonymous | TrustRadius Reviewer

Screenshots

ChaseData Call Center Software

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