What users are saying about
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Top Rated
63 Ratings
2 Ratings
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Score 9 out of 100

Playvox

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Top Rated
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Playvox

We tested other products before selecting Playvox and Playvox at the time was by far the easier product to use to get started. Because we have multiple teams, and teams located in multiple places it made it easy to pull it all together in ways our manual excel sheet method was not cutting it. It gave us more insight into the QA monitors and coaching that our leads at other locations were performing. While we are still on the legacy learning program (so I cant speak to the newer version), it has been great in ensuring that are team is all getting the same information, and helping us provide the same information to new hires. It gives agents the chance to go back and review the information as they need.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ChaseData Call Center Software
7.5
Playvox
Agent dashboard
ChaseData Call Center Software
8.0
Playvox
Validate callers
ChaseData Call Center Software
8.0
Playvox
Outbound response
ChaseData Call Center Software
8.0
Playvox
Call forwarding
ChaseData Call Center Software
7.0
Playvox
Click-to-call (CTC)
ChaseData Call Center Software
7.0
Playvox
Warm transfer
ChaseData Call Center Software
7.0
Playvox
Predictive dialing
ChaseData Call Center Software
8.0
Playvox
Call scripts
ChaseData Call Center Software
7.0
Playvox
Call tracking
ChaseData Call Center Software
8.0
Playvox

Workforce Optimization (WFO)

ChaseData Call Center Software
7.8
Playvox
Inbound call routing
ChaseData Call Center Software
7.0
Playvox
Omnichannel inbound routing
ChaseData Call Center Software
7.0
Playvox
Recording
ChaseData Call Center Software
8.0
Playvox
Quality management
ChaseData Call Center Software
7.0
Playvox
Call analytics
ChaseData Call Center Software
9.0
Playvox
Historical reporting
ChaseData Call Center Software
9.0
Playvox
Live reporting
ChaseData Call Center Software
8.0
Playvox

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Playvox

  • Playvox organizes my reviews well. Everything I need to know is listed in one place and there is an option for more in-depth information and communication on those reviews.
  • Playvox is user friendly. Searching for information I need is so easy.
  • Playvox allows for a community as well as support from your employer.
Fallon Penrod | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Playvox

  • One area I can see for improvement would be to allow an individual to post a GIF in a reply. Right now, replies are limited to attachments and emojis. The ability for an agent to use a GIF, as in the initial post, would be fun.
  • The type is quite small. I do believe an increase in font size would also improve Playvox.
  • One other item I would like to see improved upon would be the brightness or lack thereof, of the wording. Sometimes when posting, the font is so light you can barely see it. Now, this does not speak of the functionality of the program, but the impact may be greater if we could see what we were typing. It is very faint...
Shauna Stermer | TrustRadius Reviewer

Likelihood to Renew

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.0
Based on 2 answers
It's an excellent tool that makes our support team better and happier. Playvox support is also extremely responsive and helpful.
Sarah Holdgrafer | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.6
Based on 2 answers
Playvox is so user friendly for both the person creating the platform and the agents using the platform to read their reviews, look at training documents and turning in their karma points.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
It is working properly
Anonymous | TrustRadius Reviewer

Performance

ChaseData Call Center Software

No answers on this topic

Playvox

well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance
Anonymous | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.7
Based on 3 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
Well I think it works
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Playvox

Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.
Mihail Marinov | TrustRadius Reviewer

Scalability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
playvox is one of the used platform in my department which is working properly in any time that's why I rate it
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Playvox

  • It has been very favorable since our BPO has been recognized for the quality of our agents.
  • Coaching sessions are very dynamic and agents can complete them in a few moments according to their availability.
  • It helps us to capture the weaknesses and strengths by providing process refreshment.
Gretty Gutierrez | TrustRadius Reviewer

Screenshots

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChaseData Call Center Software
9.0
Playvox
9.0

Likelihood to Renew

ChaseData Call Center Software
Playvox
9.0

Usability

ChaseData Call Center Software
Playvox
9.6

Reliability and Availability

ChaseData Call Center Software
Playvox
9.1

Support Rating

ChaseData Call Center Software
Playvox
8.7

Implementation Rating

ChaseData Call Center Software
Playvox
9.1

Scalability

ChaseData Call Center Software
Playvox
9.1

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