What users are saying about
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Top Rated
510 Ratings
2 Ratings
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Score 9 out of 100

Talkdesk

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Top Rated
510 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Talkdesk ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
8.6

Talkdesk

86%
Talkdesk ranks higher in 13/13 features

Agent dashboard

8.0
80%
2 Ratings
8.5
85%
372 Ratings

Validate callers

8.0
80%
2 Ratings
8.4
84%
329 Ratings

Outbound response

8.0
80%
2 Ratings
8.6
86%
343 Ratings

Call forwarding

7.0
70%
1 Rating
8.7
87%
333 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.7
87%
312 Ratings

Warm transfer

7.0
70%
1 Rating
9.1
91%
352 Ratings

Predictive dialing

8.0
80%
2 Ratings
8.2
82%
171 Ratings

Call scripts

7.0
70%
1 Rating
8.5
85%
168 Ratings

Call tracking

8.0
80%
2 Ratings
8.7
87%
343 Ratings

Interactive voice response

N/A
0 Ratings
9.0
90%
241 Ratings

REST APIs

N/A
0 Ratings
8.0
80%
199 Ratings

Multichannel integration

N/A
0 Ratings
8.5
85%
254 Ratings

CRM software integration

N/A
0 Ratings
8.5
85%
303 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.8

Talkdesk

88%
Talkdesk ranks higher in 7/9 features

Inbound call routing

7.0
70%
1 Rating
8.9
89%
340 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
8.6
86%
242 Ratings

Recording

8.0
80%
2 Ratings
9.4
94%
364 Ratings

Quality management

7.0
70%
1 Rating
9.0
90%
330 Ratings

Call analytics

9.0
90%
2 Ratings
8.7
87%
341 Ratings

Historical reporting

9.0
90%
2 Ratings
8.8
88%
344 Ratings

Live reporting

8.0
80%
2 Ratings
9.0
90%
341 Ratings

Customer surveys

N/A
0 Ratings
8.6
86%
190 Ratings

Customer interaction analytics

N/A
0 Ratings
8.7
87%
213 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.8

Talkdesk

88%
402 Ratings

Likelihood to Renew

ChaseData Call Center Software

N/A
0 Ratings
8.4

Talkdesk

84%
17 Ratings

Usability

ChaseData Call Center Software

N/A
0 Ratings
8.9

Talkdesk

89%
211 Ratings

Availability

ChaseData Call Center Software

N/A
0 Ratings
10.0

Talkdesk

100%
2 Ratings

Performance

ChaseData Call Center Software

N/A
0 Ratings
10.0

Talkdesk

100%
2 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
8.1

Talkdesk

81%
187 Ratings

In-Person Training

ChaseData Call Center Software

N/A
0 Ratings
10.0

Talkdesk

100%
1 Rating

Online Training

ChaseData Call Center Software

N/A
0 Ratings
10.0

Talkdesk

100%
1 Rating

Implementation Rating

ChaseData Call Center Software

N/A
0 Ratings
8.7

Talkdesk

87%
175 Ratings

Product Scalability

ChaseData Call Center Software

N/A
0 Ratings
10.0

Talkdesk

100%
2 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Talkdesk

Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.
Anonymous | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Talkdesk

  • Studio Academy - We / our team can self learn on how to address our own problems
  • Studio Building - Very easy to draft up a phone tree and have it operational in hours!
  • Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
Tyler Neuwirth | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Talkdesk

  • Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.
Anonymous | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ChaseData Call Center Software Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
  2. none
Additional Pricing Details

Likelihood to Renew

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.4
Based on 17 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.9
Based on 211 answers
Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
Desiree Moore | TrustRadius Reviewer

Reliability and Availability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 2 answers
Nothing so far , no issues which is very good, first time in this business i have seen something like this.
Anonymous | TrustRadius Reviewer

Performance

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 2 answers
We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
Ken Cohen | TrustRadius Reviewer

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.1
Based on 187 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

In-Person Training

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 1 answer
I was shown how to use Talkdesk and was happy with it. I learned all I needed.
Anonymous | TrustRadius Reviewer

Online Training

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 1 answer
Easy to use, digestable bits of information
Ken Cohen | TrustRadius Reviewer

Implementation Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.7
Based on 175 answers
The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Talkdesk

I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
Anonymous | TrustRadius Reviewer

Scalability

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 2 answers
Works very well where I work , serves the purpose of the business.
Anonymous | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Talkdesk

  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Carlos A | TrustRadius Reviewer

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